Staples

Category:	Office Supply Store
Address:	9146 E Stockton Blvd, Elk Grove, CA 95624, USA
Phone:	+1 916-686-2450
Site:	storelocator.staples.com
Rating:	3.8
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 37

Reviews 21

Donald Tenn

I called and asked how much it would cost to copy 3 DVDs and i was told it would be under $3.00. I said, "are you sure? I see there is 4.31gb of data on this 1 DVD." She responded, "Yes, it may be as much as $3.39 but that is the total amount." I said, "Ok, i will bring them in tomorrow". When i arrived of course it was a different girl working and she said the quote was wrong but she would still work something out and quoted on paper $5.00. I was told to come back or call in 1 hour. Since it was only an hour i went ahead and did some other shopping. I stopped back in to the office services area after about 45 minutes and she had not even started the work yet so since i was standing there she put the DVD in and started the job then she stated, "Oh my, there is over 4gb on this DVD". I said yes, i told both you and the girl last night the amount of data on these DVDS". She then said i would have to come back in an hour so i left. I came back to the store in an hour or more and found out they had done nothing. I asked how much longer and now i was told they would have to send the job out and it would be more. I asked, "How could this be? How could we go from a simple 1 hour turn around for $3.00 to now we have ship it out and for how much?" She called the so-called manager over whose managing ability consisted of yelling at me in front of other customers. Yes, even the other customers were surprised and shocked by her behavior but that is how ignorant, irrational people behave when they make a big mistake and want to turn it around to your fault. I just called to get a quote for reveiving a facsimile and was told she did not believe there was a chatge to reveive only send. I asked her to double chevk because i wanted no surprises. She checked and responded, "Yes, there is a charge to receives a facsimile it is, $1.79 a page". SURPRISE! Another error and probably more waiting for me when i get there. I think i will just take my business down the road. I would even rather pay more than be yelled at by some 28 year old KID on an unnecessary, unwarranted, unearned ego trip. I have owned my own business longer than she has been on the planet but it does not matter, there is no excuse to yell at customers especially so when it is you who made the error. I have hired and fired better managers in my 28 years. Failure for that store, with that type of an attitude in eminent.

siempregiggles jessica

The computer was so slow..i had to pay almost $8 for just finding two pics online and print them out. Color prints cost $1 each which is high priced. I then made color copies that looked horrible and again cost $1 each. There was a nice lady that worked there that tried to help as much as possible. I felt sorry for her though because her co-worker was slamming boxes, throwing a fit, and acted out like u wouldnt believe. I felt sorry for anyone that had to be in his presence. They need to getter high speed internet if they want to charge so much. Not impressed.

Michael Mayer-Kielmann

The store was out of filing supplies, and the person called from the back to help me did so reluctantly and slowly because he was still drinking from his coffee cup. He was also not familiar with the store inventory. The "That was Easy Button" definitely did not work at this store today!

Yousaf Ahmadi

Very unprofessional! I ordered my business cards on November 1st and I was supposed to get it back within a week. Today is December 6th and still they havent processed it and they have no clue to when it will be ready. Definitely my last time doing business with them!

Patricia Calloway

If I spend my hard earn money at a place of business their should be excellent customer service which, these employees at this Staple Store location in Elk Grove go beyond with customer service which I enjoy spending my money for good service!!!!!

Jim Vener

I just bought a computer a couple of months ago in in the last couple of days it stopped charging. When I took it to the technician there he replaced the charger at no cost. Thank you Staples in Elk Grove

A Private User

My visit on 8/31/11 was great. The manager and staff greeted me when I entered. They were helpful on the floor and at checkout. Very pleasant experience. Thanks!

Jeremy Stafford

My favorite Staples! The one in my own city is fine, but the customer service at this location is unparalleled.

I Medina

The copy center (Christina) ***** went out of their way to make an out-of-town weary business traveler welcome.

Ruby Ann Basilio

They have very accomodating staffs. I just been there awhile ago. There services was satisfactory.

Jim Henthorn

yes, the manager and staff greeted me when I entered, then disappeared. very unhelpful.

Emily lowlights

Mad props to Mr. Bill (cashier) he was so helpful and so patient. Thank you, Mr. Bill!

Ashika Vinod

Staffs are friendly. I dont shop here that often but they do have a wide selections.