Safeway

Reviews 6

JA

Jayliyah Hale

The worst customer service the lines were longer than the line at the cheese board (if you are a Berkeley resident or visit there often you know how long those lines are) the store was just filthy from the bathrooms not having any supplies you there being black marks all over the floors. My son later went to grab some candy and later when we checked the expiration date it was expired and chunky when it wasnt supposed to be. I walked up to a woman named Alicia at the end of self checkout if she could open another line and she gave me the most rudest look you could give anyone and replied "this is the best we can do right now" with and attitude and didnt even apologize for the problem when I finally got to the front of the line I got assisted by a young man name kamilo and he seemed that he wasnt all the way there singing rap songs as he was ringing me up and just as I thought it couldnt get any worse he picked up his cell phone and had a full conversation while ringing me up NO WONDER WHY THE LINES WERE SO LONG when we discovered that the candy was expired we came back to customer service to return it and it took 45 minutes ! I kid you not for someone to come assist us with an attitude "frank" I believe was his name he clearly had no knowledge as to what he was doing and took another 20 mins to fix the problem THIS STORE WAS ABSOLUTELY DISGUSTING AND I WILL NEVER COME HERE AGAIN EVER BAD CUSTOMER SERVICE AND RUDE MANGERS !!!!!

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CL

Clinton Alexander

I go to this store more than any other, visiting three or four times per week. It is a smaller store, so selection is limited, but they do manage to get quite a few products in there nonetheless. It has been remodeled, so it also looks nice and the staff keeps it very clean. They are also friendly at this store. The parking lot is small, usually full, and the parking spaces are mostly compact size. I drive a mid-size truck and it is challenging to get in and out of there. I like to get breasts and thighs in the deli section and lately they always have both. The chicken tenders can get a little dry, but lately they have been better it seems. The lines are still a problem here to some extent, but it has gotten better. There are big signs that say they will open registers if there are more than three people in line, but the other day there were about eight people in line and no registers were opened while I was there. However, the front end manager was working a register, so it is probably safe to assume they were doing the best they could. I previously rated this store with three stars, but have recently updated that to four stars because it seems like many of my concerns were addressed. Kudos to the staff at this Safeway store! I will up this review to five stars if the lines can become even faster and shorter, but I know that is a tall order. Anything is possible, so I have hope.

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DA

David West

I grew up with a friends who had their own Mom and Pop stores. Knew the owners by their first names. I was worried when I arrived to Berkeley that I would never find such a place, but was happily surprised to find one just down the street from where I live. I have received the best service at this store. Community is important to me and the whole staff there have made me feel right at home. All have made me feel that I am important. I was not a surprise how they try to do the same for each customer as best as possible in a big city. I am very outgoing so appreciate people who go out of their way to make my shopping experience special. Like the song from the old show...CHEERS - " Nice to go where everyone knows your name!" The service and quality of products represent this attitude that each shopper is significant and worth the time to go ALL out to make their experience a great one. I actually make sure to do my best to say Hi to as many as I go through the store since that is the best way to show appreciation is to take the time to greet them by name; Thank GOd for Name tags...I am horrible with names, but find they most definitely do not have this problem. I consider this my HOME Grocery store. I give rides to fellow students and most ask to go to this store. THANKS for ALL YOUR EFFORTS my FRIENDS! Each one of you!

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SP

Spiros Mavrudis

I was accused of stealing despite having proof that i purchased a pack of faux deli meat: the manager opted not to review the stores cameras, nor did he allow to me prove my receipt. instead he was hostile, telling me never to come back, as if he personally knew me. I thought the store managers objective was to meet his monthly sales quota and sell as many perishable items as possible( such as my faux deli meat). But no. it seems the store manager views his store with a facade, as if it some type of gourment grocer in upper manhattan,where produce is ridiculously inflated along with its customers bank accounts... The store was empty: there were no customers despite the parking lot being full. The employees were also embarrassingly adolescent: calling me names and intimidating me, as if i was a despised 15 yr old high school classmate ... the experience was embarrassing... the customer is always wrong. Warning: a customer may be assaulted by a professional wrestler who moonlights as a store manager .....how embarassing for berkeleys safeway excuse my unedited grammar and sentence structure....hi run on sentences

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BA

Basel Amer

Poor Customer Service The person making the sushi in that store is very rude and does not have any customer service skills, I grabbed a box of salmon roles today for lunch while i was shopping and after a couple of minutes decided to switch it with tuna. I went back to the sushi counter and as i grabbed the box from my cart he approached me from behind the counter and asked if i dont want it any more. I told him i wanted to switch it with something else. He snatched it from my hands and said "it get hot" angrily. He went behind the counter, opened a fridge, put the box in it and slammed the fridge door. He proceeded to give me nasty looks as I made my choice and left. If your cooks dont understand what customer service is about keep them in the back away from your customers! I love how fresh and appetizing everything is, but this type of service ruins the experience of shopping there.

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A

A Private User

Huh what? Im pretty surprised at all the bad reviews. Ive been going to this Safeway about once a week for about two years and its fine. Ive never been mugged in the parking lot (and have never felt unsafe), nor have I been poisoned by any of the food that Ive bought at the store. The prices are reasonable and checkout is usually very fast. There is no Starbucks or flower stand like there are at some other Safeways, but the selection of essential groceries is satisfactory. Many of the negative reviews look like overreactions to very trivial things, or are based on very unreasonable expectations. The lack of luxury fixings reflects the low price of Safeways groceries compared to other stores. Plus, if there is a part of Berkeley that is not dark, grubby, and prowled by homeless people, please let me know. Safeway is like Palm Springs compared to some other blocks around here...

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