Sprint Store

Reviews 3

MI

Mike Geldard

Want good customer service? Don’t go with Sprint I signed up with Sprint at the beginning of the year. I went into the Sprint store at 26861 Aliso Creek Road, Aliso Viejo, CA; after several hours where I disclosed that I was a British citizen here for work and would be traveling out of the country to places including but not limited to China, South Korea, Russia, Germany and the United Kingdom. The store representative assured me that I would be able to use my phone wherever I went. A few weeks went by and I went on his first trip to China and everything was fine. However, the second trip I made to Russia the customer service representative told me that because I hadn’t been with Sprint for more than 18 months I would not be able to use my phone in Russia. With no other options I left the country without a phone. I was only back in the states two weeks before leaving for Germany and when I called the international line they indicated that I wouldn’t be able to use my phone in Germany because his spending limit was not high enough to allow it. I offered to put more money down but that didn’t satisfy the Sprint rep so again I left the country without an operable phone. When I got back into the states I called to talk to a Sprint customer service rep again in which the person indicated I could jail break my phone (which would void my warranty on a very new phone) but that since Germany and Europe as a whole is on a different phone system there wasn’t anything Sprint could do. So my wife stepped in and called Sprint’s customer service. When the first gentleman picked up he refused to listen to anything she had to say repeatedly cutting her off with no concern for what the true issue was. So she then asked to be transferred to his manager. After explicitly detailing all the issues we’d be having the woman had no answer and said that she would have to call her back after talking to international help desk. After several hours someone else called her back and these were her options: 1. They could run a credit check and get the spending limit removed – to which I explained that there would be no credit history since it’s still locked in Britain and that he had said that initially which is why he was originally on a spending capped account OR 2. We could look into dealing with a prepaid phone to go overseas – which is ridiculous because my husband has an Iphone that he does a lot of his work with and utilizes with his company and the amount we would have to invest in a prepaid phone which be outrageous not to mention that you can’t put a lump sum on prepaid phones that would amount to what he needs to use when he’s out of the country (Our bill from China was almost $900) Because they have provided the “options” Sprint is refusing to waive our cancellation fee and return our deposit. The person in the Sprint store was misleading with the information provided, the customer service team refuses to take responsibility for their store employees. And after asking to speak wither her manager, she informed me that she was the last stop and that I may not like what I’m hearing but that’s too bad and all she can do is apologize for what the person in store told me. Bottom line – Sprint’s phone service is pretty shoddy and so is their customer service.

CH

Christopher Brenn

Have been dealing with bad reception on both phone we have with Sprint. After 12+ hours on the phone with customer service I am told to take the phones to the only service center near my home, 2 towns away. I do.... What a mistake! Got there and had to wait half an hour to get to a tech who instantly tells us that there are towers down/being upgraded in my area and there is nothing they can do to the phones to fix the problem. I tell her that I want out of my contract since Sprint cant provide me with reasonable reception in my area. She tells me I will have to call Sprint customer care, AGAIN. She tells me she has a number that will get me right through and I wont have to wait on hold. She dials the number and I am put on hold for half an hour. The operator picks up and proceeds to drop the call. I have the tech dial the number again. Wait another 30 minutes and get someone who tells me he cant let me out of the contract and I ask to speak to his supervisor. He puts me on hold for another half hour then disconnects me again. All during this time, I have spoken to the manager at the store who was completely useless. He stayed at the front of the store most of this time, avoiding eye contact with me. Finally after this last hangup I explain to him what had happened. He tells me to give him my contact info and he will call another "super secret" number that will get him right through and that he will call me back later. I ask him if he had a "super secret" number, why didnt he use it before to help me avoid an hour+ of hold time. He mumbles something about how he would have to look the number up.... Like he couldnt have done that a dozen times over while we waited on the phone for an hour and a half. We finally leave and guess what? He never calls me. I emailed his supervisor and guess what?? Never got a reply back. I left AT&T because I thought their prices and customer service sucked. AT&Ts got nothing on Sprint.

RO

Robert Lehr

Where should I begin? First off, I used to be a Sprint employee, and a very proud one at that! A few years ago, we left for AT&T because of the iPhone. Having recently viewed all of the ‘cut-your-bill-in-half’ commercials, I thought we’d give Sprint our business once again. I moved over 3 phone lines and an iPad. My sales rep, Sean Morgan, told me of a great deal to get extra ‘stuff’ that would only cost me tax on the products selected, $400.00 worth free. I got a Harmon Kardon and JBL speaker, JBL headphones, a Otterbox case and a screen protector for the iPad. Again, this was presented as me only having to pay tax on these items. After spending all of Monday in 3G, no LTE available where I work or live, I took a look at my account online. All of those ‘extra free’ products were charged to my account with a year long $40.00/month payout. What Sean failed to mention was that he had lowered my monthly service charge to a point where I wouldn’t notice the charges, and he would make extra commission selling these ‘add-ons.’ Needless to say, with the deceptive selling tactics and extremely poor call quality and network speed, I returned all of the equipment yesterday. Sean informed me that I’d have to pay a $35.00/phone restocking fee for all 3 phones. Let me get this straight, I have to pay because you lied to me and sell phones on a less than acceptable 3G network. After refusing to pay these fees, I was told that I’d still be billed for the screen protector put on my iPad because it had been installed already. It had been installed because I was lied to and was told it was free. Would anyone in their right mind spend $55.00 on a screen protector? AT&T may cost a little bit more, but their network is far superior and I’ve never been lied to like I was at Sprint.