Category: | Furniture Store |
Address: | 2323 E Grant Rd, Tucson, AZ 85719, USA |
Phone: | +1 520-321-4090 |
Site: | oakandmore.com |
Rating: | 5 |
Working: | 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 11AM–5PM |
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a rogers
Ill start by saying there really arent that many places to buy quality furniture in Tucson but I am so glad we have Oak and More. They are simply amazing and the customer service is truly the best I have ever experienced. I will be back for all of my future furniture needs. When I purchased my first home in 2008 I bought a table from an ad in the newspaper. The table was from a home with six children so there were some flaws but I loved my solid oak table and it suited my limited needs for my first home. Living with my sisters and then moving across country twice put my table through the ringer. When my partner and I purchased a home together I knew I wanted a new table. We just could never agree on what to get: he even unsuccessfully tried refinishing the table. Then his parents suggested I try Oak and More. I am so glad they did! I first looked at a table at Oak and More in October or November of last year. I really loved the look and color of the table and how heavy and sturdy the chairs were. Not only that, Paul was extremely helpful in answering all of my questions, and there were many. I then bought my partner back to look at the table and he seemed to like it, which after our two year search for a table was amazing. There were only two drawbacks; my partner did not like the look of the matching buffet server and we werent to keen on the wood veneers. But the price really couldnt be beat. I kept thinking about the table and comparing it to one we were seeing at Costco. I just didnt like the look of the Costco one. And I wanted to like my table. While out with a friend for her birthday in February I was telling her about the table and we went to look at it. I decided I should buy it since I liked it so much and bought the warranty through GBS. Paul again was super helpful and was even kind enough to give my the special price from November. I was stunned. Really, what great customer service. The delivery was flawless. The guys were on time and even called half an hour ahead as requested. They unpacked everything, put it together, and took away all of the wrappings. They even when an extra step further and showed me how to work the hidden leaf and made sure I was comfortable doing it. I was so happy with my new dinning room. I made sure to pay extra attention to ensuring it was dusted and cleaned. I needed to use the warranty for an issue that happened, and it is the reason we no longer use pledge. I called Oak and More about the warranty since I had never received anything from GBS. Paul once again was very helpful and said he would take care of it and to give it a couple days. I called a few weeks later and Paul was very frustrated that GBS still hadnt sent me my warranty information. He again talked with GBS and was able to finally get them to send me the information on the warranty. Paul even followed up with GBS to make sure I was taken care of, which is just above and beyond. After talking with GBS who said my table was covered, having their technician out to look at the table and also say the table was covered, to following up and being told my table wasnt covered, I became very frustrated. After arguing with GBS for the third time, I called Oak and More to express my displeasure with GBS and to suggest they not sale their warranty coverage since I was having such issues. Paul was very apologetic and assured me they have stopped using GBS. He then talked to the owner and they are again going way above and rectifying the situation even though the warranty isnt through them. I am truly stunned and extremely grateful. The customer service here, especially from Paul is unheard of these days. I travel extensively for work and Pauls customer service and Oak and Mores attitude cant even be matched by the hospitality industry. This is now my go to place to buy furniture.
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Betty Cohen
I went into Oak & More to see what they had in Dining Room Furniture. I honestly didnt think I would find anything. I couldnt believe my eyes. This is not your fathers Oak & More, I was literally blown away. The selection of furniture was way above my expectations. It was wood quality at its best. After picking out what I wanted, I had a good idea the type of style I wanted, I left. I thought, the furniture stacks up but now what about the prices. I have went to every store in town including the one going bankrupt as well as on the internet. I spent countless hours looking at Dining Room Furniture. I couldnt believe it, the prices were better than any I encountered, on the Internet or in town. I was so pleasantly shocked I have told everyone in my family and at work. I am here telling you, it is your lost if you dont check out the store and tell them Betty sent you. The service was exceptional. Jesse and Paul were the best.
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Joshua Haugen
When looking for new chairs to an old table we went with the cheapest place in our town of Sierra Vista and the chairs only lasted 6 months. I decided to then call Oak & More and thats when I learned what the standard for high quality furniture at a great price is. Paul was the first person that I talked to about chairs and he was friendly and very knowledgeable. Four new chairs doesnt represent a lot of revenue for the business but I was only treated with respect and gratitude for my business from both Paul and Jessie. This year I added a new table to match the chairs that I previously purchased and a new pedestal for my bed. Because of the way I was treated over a year ago I will always call them when I am in need of furniture. I will continue to return to their awesome store!
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Amberlyn Barras
My husband and I remodeled our house, and we needed furniture for several rooms, and happily, we walked into this store and met Jesse, Angela and Paul!! They have a wonderful selection of furniture (along with lamps & pictures and other decorative pieces), in different price ranges, and they gave us great deals on everything we purchased. The level of service has been EXCELLENT, including the delivery of our furniture, which was done with great care. You wont find pushy or hovering salespeople here - just warm and friendly people who love what they do and want you to love what you buy. Great shopping experience and were big fans!!
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Joshua Williams
My wife and I decides to buy some furniture today and decided to give Oak & More a try (the Google Reviews were very positive) and Im so glad we did. We walked in and were instantly impressed by not just their furniture and prices but the zero pressure and helpful sales people in the store. Jesse was our salesperson and was EXTREMELY friendly and helpful with the entire process. We bought furniture that had been marked down and Jesse knocked at least 15-20% off the lowest price. Very impressed with this store and staff. Highly recommended!
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A Private User
I am a fanatic of this store. You will not find better customer service or customer appreciation anywhere else. Jesse is a phenomenal owner and makes sure that my family is taken care of every time we are in the market for new furniture. He offers prompt delivery and has incredible, courteous employees. The furniture is very durable and high quality. I never shop anywhere else!