Category: | Print Shop |
Address: | 815 W University Dr #101, Tempe, AZ 85281, USA |
Phone: | +1 480-968-7821 |
Site: | alphagraphics.com |
Rating: | 4 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed |
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A Private User
Ive used this Alphagraphics numerous times for random projects, and theyve been okay, but the last two experiences have been less than someone should hope for. First time was back a few months ago: there is an email feature on their site for a reason--so you dont need to physically go to the store and wait for your projects to be printed. I sent files through email, received a confirmation saying they got my stuff and that I would hear back soon. Never heard back but went to the store assuming everything printed just fine. Turns out the associates dont check the email unless someone calls to let them know theyve sent files. Excuse me, but why should I have to call and tell you that you have files to print when you offer such a service to people? A little ridiculous in my opinion. Second time, I called asking for a quote. I was told to email my files and they would get back to me. Still havent even received an email response back.. The okay quality doesnt outweigh the garbage customer service. Sorry, Alphagraphics, but my business is going elsewhere from now on.
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LoveCandy
I just wanted to extend the biggest thank you and gratitude to you both, and your entire team, for taking the ridiculous task of getting the menus printed and delivered to us in time to make the presentation this morning a success. You are amazing partners and you both have made my life much easier by always executing at a continuously high level, while always looking out for our best interests. The fact that you recognized an issue and were able to compensate for it without being able to get a hold of me to offer a suggestion to fix it, and your willingness to deliver the menus personally at the early hour, are indicative of the service and care you have always provided. I wish I could promise the next thing to come your way won’t be under such stressful time constraints, but the fact that you have never flinched at my timelines inspires me. Have a fantastic day, and please know that your efforts made all the difference for us to have a fantastic one as well!
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LathieKaiyn
I recently placed a large order with your company, that was taken care of by Michael Sinkula. Michael provided outstanding customer service, and when I contacted him again with a crisis in my project, needing over 5,000 pieces delivered to me in less than 24 hours, he made sure that I received everything on time and it was delivered directly to me which cut down considerably on the stress involved in getting a major mailing out to our alumni in a timely fashion. Michael, as well as the other staff that I had contact with, was professional, courteous and responsive. I can assure you that I had to deal with other people during the course of this mailing that were not nearly as pleasant to interact with. I would like to commend Michael, and the entire production team that worked on this project, as they made a very difficult job come together much more easily than I could have hoped for. Please share with your team how much they are appreciated.
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A Private User
Amazing service and quality product. Ive been in the industry for years and worked with several printing companies in the Phoenix Metro area. Some good, some not so good, some great. Alphagraphics on University in Tempe is great. They came in, helped us solve a business issue for multiple location access, and provided an incredibly high quality print product. Each point of contact has been a pleasure to work with - from our assigned sales representative to accounting to the owners (yes the owners actually are actively involved in the success and the projects associated with our business). All I can say is that I never knew that an Alphagraphics could have such a wide vast of printing and marketing services and maybe many of them dont but I will say that this Alphagraphics (on University in Tempe) is top-notch.
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A Private User
I was helped once by staff members without having to use the keyosk mac stations and they seemed fairly helpful. They even waived the fee that you would usually have to pay to get helped by an employee. On a second visit, however, the same employee was much less than helpful. I think it is ridiculous that customers have to sit down at a computer and put in an order when employees are standing around doing nothing. It is also ridiculous that there are no pc computers to use, as mac changes formats and fonts for word sometimes. I will be looking for somewhere with more helpful customer service and a more logical system from now on.
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GymManic
Our team would like to compliment Julie Volz on the excellent service she continually provides. Julie always goes above and beyond with regard to managing our print on demand materials and website has become an invaluable resource to us. Julies responsiveness, professionalism, and willingness to go the extra mile makes her a pleasure to work with and our team appreciates her commitment to providing excellent customer service. In many ways, it is because of Julie and Alpahagraphics that we are able to deliver high quality printed materials to our sales team in a more efficient and effective manner.
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A Private User
I want to recognize the professional and courteous help provided by your staff and specifically Andrew Haight. On three separate occasions I had an urgent and immediate need to have copies made and bound for a presentation. Timing was critical and on each occasion Andrew helped me with the presentations that allowed me to make a professional and effective impression. Just recently the customer agreed to our proposal. And, they were most impressed with the presentation. Thank you for being there for us.
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Tonetap Leandrot
I had a trade show. We just re did our website so I hired that same company to do our brouchures, banners, business cards, etc. I gave them a 2 month notice. They failed to deliver the needed product in time. I called Dan, whom I worked with in the past, two days away from my trade show and he was able to get all the materials I needed in time. If it wasnt for Dan my trade show would of been a complete disaster. I cant thank him enough. He really went above and beyond for us.
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Teied Barr
I just wanted to say that Chris Landers is an excellent employee and a huge asset to the AlphaGraphics on University. I used to use the Alphagraphics near my office but will drive to the one by my house just because of the awesome customer service. In the business of design, sometimes I need quick turnaround times and he always makes it happen. I dont think twice about using the University/Tempe location. Im looking forward to using your new services for my next project. Thanks!
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A Private User
I am an artist who works all over the valley. I have had the pleasure of working with Alphagraphics on several occasions. Not only are they working with me to help create awesome prints of my fine art they are working on several innovative processes to reproduce my art in a quality manner. They have worked with me hand in hand on the process and have been VERY helpful, friendly, and creative! Great team and great service!
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Robin Castillo
I am so happy with my sales team Sarah and Dyan! Tom is also super helpful. Lucky to be able to work through creative ideas with them and they offer me options for solutions that are affordable for the most part or worth the extra dime we need to spend. I prefer to work with Sarah and the team on most of my printing clients needs, my clients are really happy with the quality also!