Pet Club #128 Encanto

Category:	Pet Supply Store
Address:	520 W McDowell Rd, Phoenix, AZ 85003, USA
Phone:	+1 602-258-1361
Site:	thepetclub.net
Rating:	2.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 10AM–5PM

Location

Photos 8

Reviews 13

Jonathan Padilla

I recently walked into this store to buy some dog food. Very nice and clean shop, but the staff is very.......... unfriendly. I walked in was browsing wasnt asked if I need help. I picked up a couple cans of dog food and got to the cash register. I asked for a price on a dog cage to the cashier, another worker said under her breath in a unpleasant way " Maybe you werent looking in the correct place. Instead of saying let me go ahead and help you get the price. So I just ignored her and went about my business. I actually gave this place a second chance because they have the food my dog enjoyed. After the second time I stopped going all together. PET CLUB maybe you should invest in hiring decent employees to take care of your customers. I would not be recommending this to anyone.

Ericka Mullinix

I was excited to have a local spot to support, but the customer service is terrible. Employees dont seem well-informed, dont greet customers and dont ask if help is needed. The biggest bummer is that it seems the employees are scared of whoever the boss is, who clearly values busyness over great customer service. Not a good idea for a small local store that will need local residents as regular customers to survive. I wont be returning unless Im desperate... I prefer Pet World in Tempe.

Claudine Buhl

I like Pet Club but when I put in a special order for dog food,and Im told it will be in on a specific date, I wish the employees would follow through and make it happen. Especially when I watch them fill out an order slip. Annoyed because now I have to feed my small dogs large breed food. Hopefully in two weeks when I go back my order will be there. If not I will have no choice but to return to pets mart.

Rin C

Normally go to the 19th ave and Northern location (suddenly went out if business), so I went to the 5th ave and Mcdowell location and they wouldnt honor the free bag and said they had "no idea" the other location shut down and they couldnt verify my free bag. Even though im enrolled in their useless buyers program. I will go elsewhere with my business.

Krystal Amadore

Came in for help with my dogs cut paw. Spoke with Enrique. He was absolutely amazing! Knew the products in the store and went out of his way to ensure I was satisfied with my visit. I will 100% return to this location. Thank you Enrique!

sylvia guenther

Staff not nice. Groomers are independent and seldom call back. We got there and no apt!! She was on her phone and said, we did not have an apt. Unprofessional. She can get back to hr call now.

Adams Rogalski

Nice family like service and wonderful food varieties to choose from and i am happy to go there as I know they keep what I need for my small & tiny breed!!

Gail Skeens

Grateful to have a pet food store on my way home from work. Staff are friendly and helpful. They carry my dog food TK my car with a smile on their face.

Jason Freeman

Ive gone here exclusively for about a year now. Always happy to find what I need and the staff is typically helpful and friendly.

Sherry Poppen

Good selection of product. Unfriendly staff member at register. Did not honor terms of coupons. Wont return.

Ian Calkins

Excellent product selection and friendly staff. I especially like their Earthborn dog food selection.

Brenda Pineda

I love this store. The staff is friendly. They have great knowledge of the food they carry.

Ray Cyst

Friendly staff and good variety of treats.