Category: | Tobacco Shop |
Address: | 10798 N 75th Ave, Peoria, AZ 85345, USA |
Phone: | +1 623-878-0571 |
Rating: | 3 |
Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–7PM |
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Katelynn Clouse
Hello so First let me begin to say I myself am a manager and run a business. I was recommended to go here for my Cigarette needs due to better prices. I had gone in once ....better pricing, quick, easy and I was out. The second time I had someone different who had a problem running my card saying that his card reader was saying error needless to say he ran my card three times. All three charges hit my account and only one was credited back. I called Thursday to let them know and they said give it a day to see if its credited... okay well one was already credited so if the other was going to be credited logically speaking wouldnt it be credited at the same time? Either way I waited. It is now Monday and it is still on there. SO i called... four times. Before someone called me back... SO i tell him I called on Thursday ECT, still there. Can I just come in and get the two packs of cigarettes this way I dont have to wait on the bank putting it back in my account. his response " no I need to call our bank and verify its there Id rather deal with the bank".... Okay I have my online banking account to show you its there but alright... when can I expect a call back? Ill try to get it by the end of the day he says.... I am so glad my money that you STOLE is not a priority to get back. Terrible customer service in regards to this. Id rather go to circle K now. I will not be going back. Just your responses to unhappy customers on here is enough to show your crummy attitudes. This is NOT acceptable customer service to myself nor others who have posted.
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jeremy mortensen
Offered zero assistance on a mod that I paid 129 dollars for, had for less than 30 days when the USB port burnt up and quit working. Never offers a discount even while going to the store nearly every week since the store opened. You would think that being a loyal customer of a small business would come with the benefits of good customer service. But I am starting to feel like more of a easy target than a preferred customer. I have asked many times over for specific vape juices to be stocked only to see more new stuff that is specifically not what I prefer and none of the ones that I do prefer being restocked. It is a shame because it really is a very nice store and some things are priced very well. But unfortunately that mod I paid 129.00 for, I found less than a week later at another store for 99.00. And when I mentioned this to them here, they really didnt have anything to say. I have been spending on average more than 50 dollars a week here at at times well over 200 dollars. But when I have ventured out to other vape shops I have found that this store is not selling at the best prices around like I am always told. And when I tell them about the lower prices elsewhere, there is never an offer to beat or even match the lower prices. No itemized receipts are also a problem for me now. The total at the register lately never seems right, and I feel like what is being typed into the register is different than what is stated.
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Mason Cook
If you vape, do not purchase any product from here. I"ll admit the guy is very friendly until... Maybe something he sells you like a coil for instance is deffective. After buying this deffective coil from him and having it spill all my brand new juice over my new cars interior I came back to exchange it and he told me he would not replace because its not his fault and tried to convince me to buy a new one. Typical stereo type taking place here, dont bother if you vape. Also dont buy his 8.99 juice, they are all very harsh and poorly mixed. Tl dr; No customer loyalty whatsoever, he wont even cost himself a penny in order to keep your business. Ive spent welll over a hundred dollars in the 3 months ive been here and he could not replace a deffective coil that i bought four days prior that he sold me. Pathetic.
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Summer Walker
me and my fiance have been in there on a weekly basis, the store is always clean and the employees are always friendly. we are no on a first name basis with them but they see our faces and know our brand. they always suggest something new but no matter what all we have to do is give them the amount of packs we would be taken care of with a smile and speed. plus they know their product very well. I use CBD and wasnt sure what would work best and i was given detailed description of what would work best to help. i would recommend this shop to anyone looking for great prices and friendly atmosphere.
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margaret mcgowan
They are always friendly and go out of there way to get what you want if not in stoke. Im always telling people to go to Light it up for there needs. They are the only smoke shop I go to for me and my mom.
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kimberlee ford
One of the worst store I have gone too. The owner son was so rude to me and yelled at me. While the father just sat there. Will never go there again
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Shayna Engle
This is my main smoke shop! Family owned and they are REALLY nice people. They try their best to help anyway they can.
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Quinshasla Moore
Friendly outgoing love going to the store always up on things and very nice
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Joshua Mayo
Not a bad shop, nice guys good prices. Check it out if youre in the area.
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tammy mcgowan
really nice and helpful!!!!!!!!!!!!!
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Heather Tucker
Great selection