Ethan Allen

Reviews 3

GA

Gail Miller

My sales rep was wonderful. He took his time working with me helping me create a room that will last a long time. I spent over $8,000 on the product. The service department and the product satisifaction is horrible. I ordered my furniture in April. I knew that it would take at least 8 weeks to build my leather furniture. When in arrived in the first week of July, the cushions on the couch didnt fit and they ripped a piece of the leather removing the plastic. The cushions are too small. It took a week for the service department to come out to my home to confirm what my sales rep and myself already told them. My sales rep even came out to my home right after delivery and sent pictures explaining the issue. Ethan Allen Service insisted that they send out their tech only to have him agree that the cushions didnt fit. It is now Sept. 30th and still NO cushions and no repairs on the rip. The service department called and said they could deliver between the hours of 8 to 4:00. I said I work and would have to be after 4:00. They are not being very accomodating with this request. Am I the only person who works?

MO

Monica Johnson

This is the third time I am having a piece delivered only to find out that it also has defects. Is it too much to ask for a perfect piece of furniture when you are spending this kind of money?

MA

Maricela Petrov

Very nice furniture!