OfficeMax

Category:	Office Supply Store
Address:	25340 N Lake Pleasant Pkwy, Peoria, AZ 85383, USA
Phone:	+1 623-376-2320
Site:	officedepot.com
Rating:	4.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 7

Reviews 15

Michelle Spalding

Im so fed up with the complete lack of service in this store. In particular the print department. Im done giving them my money. Just leased a high quality printer and am saving hundreds of dollars a month. Just today I asked for help to see if I could buy a ream of paper that I frequently order for flyers because I couldnt see that they sold 80# gloss cover in the retail area. First of all, I find it annoying that they wouldnt carry higher quality paper that they print on in their print center for the retail side of the business. And second of all, I find the print center staff member to be less than helpful. At first the guy said yes they could sell it, so we patiently waited for him to be done with his current customer. When he finished we asked to buy a ream. He told me they only sold it by the sheet and how many did I want. Didnt quote a price or suggest any other solution just stood there waiting for me to tell him how many sheets. So you cant tell me the price per sheet and you cant calculate the number of sheets in a ream and ring me up for that price?You know what? Never mind! Ill purchase online at a different retailer, ANY retailer beside Office Max. Staff here is perpetually unfriendly and unhelpful. Management argued with me when I was frustrated by a company policy. I WAS a regular and repeat customer. I had emailed a print file that they never received (a frequent occurrence). Im standing there in front of them with my phone and asked if I could please email them a link to a document from my phone as thats the only format the iPhone could forward a document. His would save me a trip back to my computer. Nope. Company policy. Cannot open links. I do understand the safety reasons behind that overall, but at manager discretion when a customer is standing right there telling you they are emailing a legitimate link, the "company" doesnt give management the authority to make a judgement call on whether its a safe link? And then when presented with an exasperated client you shut down all conversation and offer no apologies or acknowledge their frustrations? Just stand their and obstinately argue that theres nothing you can do. Thats customer service 101, you can still empathize, try and offer other solutions, apologize for what you have no control over. But alas, Im pretty sure there is no training of the sort at this location. Or at least its not been put into practice. So Im done. Ill drive further for what I need or order on Amazon.

Eric Winkler

Cant share the 5 star ratings other customers (?) gave. Went there to claim a discount coupon I got for recycling my printer cartridges. The clerk at the check-out (student?) did not know how to claim that coupon and to give me the rebate on my purchase. There was no one that could help him or was willing to teach him how to handle this coupons. The only girl that came from the other register to see why he could not close the sales, left with some remarks I do not want to repeat here. But she felt I should pay the regular price and forget about this coupon worth only one or two dollars. But I did not forget about the coupon and left by leaving the items I wanted to purchase behind. I dont care about paying the regular price but if a company encourage its customers to recycle and reward them with s rebate coupon, its staff should know how to handle it. There was also no apology from the clerk that he couldnt help, therefore to me it is a waste to spend my time and money there again.

William Meola

The employee that helped me was great. I explained what I was looking for and he brought me to the area. He stayed with me to answer all my questions. Great customer service!

Brian Derrick

Great location, quick check outs, helpful staff, huge supply, good prices. If you cant find it here, youll probably have a hard time finding even online.

Alysia Bretz

Awesome customer service and experience. Ron in print center was Amazing. I will bring my copy needs here moving forward.

Joseph Schneider

This is a nice Office Max everybody is helpful in the place is clean and organized not much more to ask for

Callee Krasniqi

Love the laminating services! I will never laminate at school again!

Matt blank

Wide selection of quality office products.

Nikki Holgate

Good selection, but a bit overpriced.

Cody Kruger

Good service - Knowledgeable Staff