Category: | Home Improvement Store |
Address: | 2300 Woodman Dr, Howard, WI 54313, USA |
Phone: | +1 920-497-7547 |
Site: | menards.com |
Rating: | 3.5 |
Working: | 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 8AM–8PM |
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bell Review
My dad tried to warn me (and he has been in the construction business for 50 years!). He would say..."Menards is such a rip off. Any time i have bought something there I regretted it". Well I learned my lesson now. Menards is horrible.... horrible service, horrible management, horrible products!! I purchased custom composite decking and what a nightmare. They charged me a special order fee for the way it needed to be packaged. THEN, while they were loading it (I was in the store buying some nails), they damaged it with out telling me and tried to hide it by "repackaging" it and taking the boards they damaged with the forklift, hiding them in the middle and packaging it again. When I came out I asked why they repackaged it....they said for added security...whatever, I went on my way. When I got to the site and unloaded, sure enough a bunch of damaged boards wrapped up in the middle so you couldnt see them until they were unloaded. Special order decking that I had to wait 3 weeks for!!! Then I had to bring them back only to have Randy (one manager) and some other dark haired "witchy" female manager tell me I needed to pay a "Restocking fee" to return the damaged boards. WHAT!!!! Are you kidding me...then I say, how about instead, you order me new boards and deliver them to the site, as it was an nightmare having to transport 18 ft decking only to find out you repackaged them "knowing you had damaged them. (I reminded them they had plenty of cameras in the back yard). Randys reply was well we will order you some new ones but I cant guarantee well deliver them. Lets order them first. My reply: NO you think Im going to reorder, pay a restocking fee and then let you "think about" delivering them at NO CHARGE!! I wasnt planning on doing any of that. Just goes to show you. Ive noticed Home Depot, Lowes and Fleet Farm do it right in my experience. They arent always the cheapest but always seem to get the customer service side of it. Unbelievable. I truly hope they go out of business and if they keep up the horrible customer service, and horrible management....they will at least come close. :)
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Brook Lud
I have been in this store 3 times now and dont plan on going back for these reasons. First trip I was looking for some items to build a sandbox and no one around to help me, I walk around for about 15min to find some guy cleaning the floor and he tells me all the wood is out in the yard. So I walk around the yard for another 15 min and have no clue where anything is or how much it cost. So back inside to try and search again and it was only when i had to walk to the front of the store to find someone they said i had to order wood at the desk. 2nd trip I needed to rent a rug doctor and its 24 hour rental, it was 4:15 when I was checking out and the lady said I needed it back by 4pm the next day. I explain to her thats not 24 hours and she said she is sorry but that all she can do in the system. So what ever it is what it is and the only reason I was asking was because I had to work till 3:30 and would be running tight on time. It took this lady 30min to check me out since she didnt know what to do. 3rd trip is the next day and my last trip to this store as I raced home to get this rug doctor that didnt clean my carpets well at all and bring it into the store at 3:59. Just made it. This lady then tells me that because there is hair on it they are charging me $20 cleaning fee. Like really never once did any one tell me they needed me to clean it when it was returned, it would have took me 5 min to wipe the hair off at home but since I was pushing the time it was going to charge me another day. This girl was rude to me and started saying it was on the contract I SIGNED. Well miss i didnt sign any contract other then your little window for credit card authorization and never once was told that it had to be cleaned when I return it. What a waste of time at this place and I will continue to shop at home depot like I always do as there I can find employees that help with questions and dont make stuff up to charge me more money.
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Sheri Sorenson
I called the Howard, WI store because my husband went back to get a rebate receipt and was told that the slips were no longer available beause the rebate was only valid until 2/6/16. The final mailing date was 2/27/16 so in my opinion the person he spoke with was wrong. I called the store THREE TIMES and chose "0" for the store operator each time. It rang for 5 minutes all three times and no one answered the phone!! On the fourth time of calling back I chose the front end manager instead of the operator. Took a while for someone to answer and when she did she was very short with me on the phone (as if it was an inconvenience for her to talk to me). Made me feel extremely RUSHED and UNAPPRECIATED as a customer. The rebate slip is still available to pick up for mail in so I am glad I called but now its another trip to the store (talk about inconvenient)! This isnt the first time that I experienced poor customer service at this store. They should revisit their slogan about being "DEDICATED TO SERVICE AND QUALITY"!
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Douglas William Construction Green Bay Deck Builder
As a Green Bay Deck Builder, I spend a lot of time at this store. I purchase 95% of our products from them. I have found in comparison to the other Big Box stores in Green Bay that the customer service is #1. Phil and Dwayne in the Contractor area make me feel like a valued customer and understand that my #1 concern is the quality of the product I provide for my customers. On numerous occasions they have gone out of their way to make sure my customers were satisfied. By using Howard Menards as my #1 supplier, I am able to save my customers up to 20% and more on their new deck. The bottom line is their prices and customer service can not be beat and most of their products are comparable to the specialty building stores. Good Job and Thank You, Howard Menards. -Douglas William LaPalm Green Bay Deck Builder and Licensed Building Contractor.
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isaiah spice
Orederd my cabinets 3 were smashed took another 2 weeks to get the oredered, bought carpet from there this location didnt have enough sent to de pere location to pick up the rest of the carpet and they cut all the wrong carpet. Purchased a special order microwave there showed up to pick it up the day it was supose to be reciced by and said it wasnt there. Called 2 days later and they said it was there 2 days ago! It was it the store the day i stoped there they were juat to lazy to look for it! This store SUCKS!!!!
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Jennifer Miller
If I could give this store a negative rating I would. We had spent around $27,000 in building supplies, and 3 times they miss placed the supplies we ordered. Waited for 3 hrs one night to pick up nothing. Also ordered in store and pickup in yard same night, computer said there was 90 pieces of product...we got to the bin in the yard and there was 0. We gave thus store plenty of times to redeem themselves, needless to say we will no longer be doing business here.