Category: | Bridal Shop |
Address: | 51 Burgess Rd d, Harrisonburg, VA 22801, USA |
Phone: | +1 540-432-8700 |
Site: | reflectionsva.com |
Rating: | 4.5 |
Working: | 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 10AM–5PM Closed |
AM
Amara Eddins
Okay, the first time I visited with my mother was wonderful. It was busy but I tried on lots of dresses. I was so happy with the dresses they had. Im pretty sure Im going to get one from there. The girl who helped me was great. She was sweet and probably only a couple years older than me. However there was another woman occasionally helping. I dont remember her name but she had a rude tone most of the time. She couldnt have sounded like she didnt want to be there anymore if she tried. She was in such a hurry to put dresses back immediately and making me make quick decisions. She had no patience. However I was so happy with the dresses I tried I ignored it. I went back a few weeks later with my friends on Valentines Day after church. We started out with three. I wanted to show them the 2 dresses that I really liked. I wanted to try a red one but I never got the chance. The same rude woman from before was working. Her attitude was much worse this time. She asked if I planned to make the final decision and I said soon. Meaning not that actual afternoon. I guess because we didnt have our mothers we werent worth her time. After both my friend and I had tried on our first 3 dresses my friend asked to try on another. She asked us to make an appointment next time to make our final decisions. However, my friend was placed on the other side of the store and she was welcomed to try more. So of course we all just left. The rude woman had claimed that it was too busy. There were maybe 3 other costumers there. Even when we left no one even said goodbye. Im disappointed. If Im giving someone my money I should be respected. I still love the shop. I just dont like to work with that woman. She isnt sweet like the others. I hope in the future she has an attitude adjustment for the sake of customers.
BR
Brian Rose
When I first walked in to my surprise, this store was stocked with eloquent, and Beautiful dresses I would have expected off of a walk in Manhattan store fronts. Having for sometime now been more critical about upscale boutiques, this one was a bit of fresh air. Literally, as I was informed the ceiling fan had just been installed. I wasnt there to buy but to look to see what this Bridal & gown design store had to offer in a town that is a small city. To the point they carried eloquence in dress brands, shoes, and on that were by the top designers, yet taken back by the cost I could acquire the above mentioned. As a critic of customer service I wasnt let down either as all my acquisitions were answered by the owner and staff alike. I left feeling I had found new family in my fashion circle niche. I highly recommend Joy and team, not only for their area, but for a experience to travel for! And so I give their rating not only because I do reviews and critiques as a living, but also and more importantly because of the shockingly lovely experience. I see you girls again. AP:)
A
A Private User
One of the most memorable and exciting things about planning your wedding is picking out your dress. The staff at Reflections made that the most pleasurable experience throughtout all of my planning. Unlike other bridal shops that let you browse through the gowns and pick out what you want, they have closed inventory which meant that although I didnt get to browse the gowns myself, the staff was so good at listening to what I wanted, and were so great at picking out dresses that looked good on MY body I would never recommend anywhere else. From the moment I walked in the door everything was about me. The private viewing suites were very nice for my friends and family who went with me to help me decide. I felt like a princess the entire time. They also offered some great incentives for purchasing at my first visit. Although after I saw MY dress I knew I was done looking. They even did a toast with me at the end. I was so happy with the service, I went back and got all of my bridesmaids dresses and shoes there too.
NA
Nadine Halkin
When I went with my daughter, they should us many beautiful dresses but the price tag was very high but they told us that these dresses are all exclusive to their store and we wont find them anywhere else. But guess what, I got a post card the following week and most of the dresses they have were online at 360prom for half the price and shipping is free and return is allowed. I couldnt belive it. The same day we receive the post card, my daughter ordered the most beautiful dress from the site and recieved the dress in 2 days, and I saved $200 dollars. I was so glad that we decided to look around some more before we decied. Had we bought a dress that day, we would have felt so cheated!!! I dont understand why stores have to lie to you to get you to buy from them and why do they have to mark their price up so much? I dont believe they dont know these dresses are available somewhere else for less. I will not shop there agian for sure!
GU
Guadalupe Hernandez
I read in one particular comment about how that if we werent with our mothers, we werent worth her time. That is very true with the women who attended us. Her main concern was our means of paying for the dress. She would told us to come back next time with our mothers which is completely unnecessary to say even when I told her I could pay for my own dress as I do have a job. We were often unattended and her main concern was the girl with her mother. After we waited for at least 30 mins for her to come back to the front counter she came back but instead took the dress I had because the other girl with her mother wanted to try it on. I was left empty handed and confused. We waited another 10 minutes before we finally simply left and not to mention nobody even noticed. I dont recommend this place due to the customer service.
KA
Karianne Haga
I was welcomed the moment I came into the store. The owner was so kind and introduced us to my Bridal Consultant. Judy was amazing and really listened to what I was looking for and my budget. She nailed it on the first dress! Of course, I tried on others which were also amazing. I felt so comfortable. The privacy of the dressing room my family and I experienced made for an even more special time. Not to mention, we received a great deal! After I purchased my dress, they gave me little goodies to take home and even celebrated with us with a special toast! I would recommend this store to anyone looking for bridal gowns!
A
A Private User
I bought a wedding gown from Reflections that was 4-5 sizes too big. I was told that everything could be altered and tailored to fit me perfectly, and that alterations would be less expensive than ordering my size. That was a joke, when you have a dress that is a 14 and you need a 4-6 it cant be altered perfectly to you. I only know this a little too late! The alterations are costing MUCH MORE than they had said as well. Dont buy a dress off the floor and dont trust the garbage that they make you believe.