Category: | Wine Store |
Address: | 6240 Little River Turnpike, Alexandria, VA 22312, USA |
Phone: | +1 703-941-1133 |
Site: | totalwine.com |
Rating: | 4.5 |
Working: | 9AM–9PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM |
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Liam Connolly
I am writing this review in hopes that the manager will see it. We have been shopping at Total Wine on Little River Turnpike for about 10 years. We have shopped there because of their huge selection and staff that have been super helpful. Locally we have supermarkets with huge variety and generally are about $.50 to $1 more expensive, but going to Total Wine means finding what you are looking for, and perhaps a few other items. The reason for the one star was our most recent visit on 8/17/14 at approximately 4pm. My wife and I went on our way home from a few errands with our two kids. Usually you cant throw a rock without finding a staff person looking to help you. Today, there plenty of employees but they were all up by the register, and none could be bothered to help anyone in the store. We were looking for a very specific wine that we have purchased many times at this store before. Our first trip to the font, the staff person told us the aisle and general area, but didnt walk us to it. When we couldnt find it, we returned to the front to ask if they could see if they had it in stock. The woman looked on the computer, and then told us to check the same aisle we had been looking in. When we told her that we had been looking there, she said "well we have it in stock, so it should be there." but she did not offer to help us find it. We went back and walked all of the aisles and still didnt find it, and asked one more time. The same lady came out and said, "If you didnt see it, we dont have it" when we reminded her that she had just looked it up and the computer said they had lots of it, she said "well it should be in xx aisle." She and the other staff who were all standing there clearly couldnt be bothered to help. We gave up. We already had a case of wine in the cart and some craft beers so we decided to check out. We finished checking out and as we were on our way out, our 4 year old bumped into a cashier. The cashier looked at us and said "Thats why you shouldnt bring kids here!"....I couldnt believe the gall. It was a harmless bump, not a push or injury type incident. It was all I could do to keep my wife from going and giving her more than a piece of her mind! We left, and unfortunately, based on this experience, we will not go to Total Wine unless we have to. We will instead go to one of the many local independent wine shops our our local supermarkets where we will pay a little more, but we will be treated like valued customers. As an aside, we were not the only ones that felt that way. Several other customers watched us trying to get assistance and commented that they usually got more help than they wanted but they couldnt get anyone to help them either. Not sure if they got bad news at that store that day, or if they were all working against their will, but it was clear that no one in that store was interested in helping customers. Even the woman from the distributor who was doing the wine tasting was commenting how none of the employees were helping customers. I really hope that corporate or at least the manager of this store sees this review as the experience has clearly turned us and several other customers off from wanting to return.
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Joseph Raczynski
Hard to go wrong with this warehouse if you are looking for almost anything adult beverage based. The only issues I have seen are price. Often they may fall higher than some local stores - especially when they have sales. The other thing that I would like to see are the craft beers searchable based on location in the store. There are hundreds if not thousands of them and if you are looking for one thing in particular it might be a goose chase.
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Michael Cinzano
It is always enjoyable going to this Total Wine. Its always clean and the staff is friendly. If I ever have a question about where to find a wine or beer the staff is always available to assist. On the weekends they have small events where representatives from different wineries or breweries give out samples of their products which makes the shopping process just that more enjoyable! I will continue to purchase from this location.
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jaep emm dee
I DONT GET TO GO AS OFTEN AS I WANT BUT WHEN I DO ITS ALWAYS A GREAT AND COMFORTABLE EXPERIENCE FROM THR SHELF TO THE CASHIER. ITS A LARGE STORE SO HAVE SOME PATIENCE FOR THE STAFF BECAUSE THEY HELP EVERY CUSTOMER TO TGE FULLEST EXTENT. ALL THE PRICES ARE PRETTY MUCH FAIR AND IF THEY DONT HAVE IT THEYLL TRY TO GET IT FOR YOU. IF YOURE AN ALCOHOL ENTHUSIAST OR A CIGAR AFICIONADO, AND EVEN A WINE CONESUIR THIS IS THE PLACE FOR YOU.
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Hannah Phillips
A basic big box huge wine and beer place. Im still trying to figure out when they have the beer tastings. The check out counter is always slow, they usually have yet another new employee trying to figure out things. Great selections, but really havent seen much price specials. Getting here and dealing with traffic is terrible throughout the day. They do offer some nice complimentary, and pricey, food selections.
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Chad Weinberg
This place is really amazing! Each time I stop in, I am blown away by the variety of their selection in wine and beer. Also, their staff has always been extremely friendly and helpful in selecting good quality wine at my preferred price (usually under $10/bottle). I am a novice wine and beer connoisseur, and I am glad that Total Wine is here for me to experiment with all thats out there!
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Jae Robinson
If its not here - its not worth drinking. Total Wine and More has you covered from top to bottom, your drink, your containers, your snacks .. you want to explore a new taste adventure, well by gosh this is the place. - Knowledgeable and friendly staff are on hand to help you make just the right selection. And MAN! What a selection they have .. for every occasion and price ranges ..
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Tom Kane
Best prices in town. However when going to check out at the Little River TPKE store on the 27th at about 12:30pm, there was a cashier eating at her register. I refused to go in her. What ever happened to professionalism with regards to employees? This is acceptable? Her attention was on her food and not customer service. Last time I visit there
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karen peeples
So glad they are in our area. The staff is knowledgeable, helpful and very welcoming to deal with. I like red wine and Im not super knowledgeable on different kinds but the staff especially David and Martin help with info of other choices when I mention the ones I really like! Always a pleasure to shop in Naples, FL location.
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Corry Robb
Really amazing selection of wine and beer. If there is something you are looking for that is a bit hard to find, this place probably has it. You can call ahead and ask and they will track it down for you before you come in. Staff is extremely pleasant and helpful. Plenty of parking. Sign up for their email list to get coupons!