Category: | Toy Store |
Address: | 86 E University Pkwy, Orem, UT 84058, USA |
Phone: | +1 801-224-4448 |
Site: | stores.toysrus.com |
Rating: | 3.2 |
Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM |
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Jacob Darcey
My review comes both as a customer and an employee of three years. On the company to shop with: While the selection is good, the prices are not. Even when it goes on sale for BOGO 40% off, it is still off of items marked up 20%. So congrats, its ON SALE for the same price as everywhere else. They also have some stupid return policies, such as if we sell it, well return it. Doesnt matter if new in box or you ran it over. Doesnt even matter if you bought that $50 toy at Walmart for $10, you get your money back! The managements motto: "Kiss their ass and lick inside." Now as far as working here...dont. The manager is a witch that does not trust anyone to do anything. She micromanages everything from her assistant manager down to a cashier. It is also not uncommon for her to ask management to come in and work without compensation. The schedules are pathetic; unless full time, in the off season you can expect around...8 hours a week. They are also remarkably inconsistent. It is a roll of the dice every week for what days you work. They also dont care about the customers...unless they want a rewards card and an Instant Credit. Other than that its "how can I help you get out of my store?" This is one of those companies best kept at a distance and only visited when you really want to spoil the grandkids. Dont work here unless you want to watch your life slide right out of your hands.
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Rachel Jensen
Found some legos online that the store had in stock. I Bought the legos online and went to the store for the pick up. I was first in line and waited at customer service for help. It took 10 minutes to get help and the girl behind the counter said she could not help me. Instead of getting someone else, she went to the next costumer who bought a toy for her daughter just 10 minutes before and she wanted to return it with the receipt in hand (she found out she bought the wrong thing). The customer service lady said that it was non refundable because the lady did not have ID on her. The worker pointed to the rules, but on it, I pointed to the worker that with a receipt it could be returned without ID. She still refused so I asked for a manager who worked everyrhing out for me and this other costumer. Never going back.
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James Kallbacka
We came in looking for a particular card set we mutually enjoy playing and mentioned Walmart might be cheaper.. an associate approached and said theyd price match of we could show the ad.. so we did a little shopping.. Made our selections which was two decks of cards.. upon showing the cheaper price through Walmart app I was told it wasnt good enough and that I had to show the ad price on Walmart dot com even tho the app was showing the Walmart dot com price.. long story short I felt like I was trying to rip them off I wasnt treated terribly but given the time and validating I had to do as a customer Ill likely stick with Walmart.. less trouble..
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Talon Jensen
I agree with Joseph Wright that the store looks a little old and isnt very clean, but the toys seem fine. Had a problem with a ripped bicycle seat and they replaced it no problem. Checking out with Lego sets they would either price match or give us the buy one get one 50% off deal. I can understand except for the problem of almost all Lego sets being marked up waaay higher than MSRP. Essentially the BOGO 50% off deal brought most sets (not all!) back to MSRP. Now I will have to look at their other toys to see if they have similar markups - as much as 35% above MSRP.
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Jerry Proudlock
We love Toys R Us. Best selection of toys compared to any other store. Best place to bring your child to if you want to really get an idea of what interests him. They have a generous price match policy, but on-site prices are competitive anyway. They usually have great discounts and promotions, we picked up a Skylanders set once being clearanced for an amazing cheap price. Cant figure out how they keep the store so clean and organized with so many kids set on tearing the place apart.
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Jaubrey Wright
So we found the toys we needed, and that was good (for an affordable price). However, the cleanliness was wanting; the water fountain for instance looked like it hadnt been cleaned in a while, and with the hard water stains (among other things)...well, it kept me from drinking out of it. Keeping on top of the cleanliness would certainly help. Also, I wish there had been more associates available to help us; took me 10 minutes to track someone down for assistance.
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Nicole Alonso
I just want to say that I was going to buy a lot of toys for my kids but the customer service was soooooo horrible and unprofessional it was DISGUSTING!!!. They are very rude and racist. The cashier was giving me attitude at the customer service front so then I went to the other cashier who was even worse!!! I was so discussed with there attitude I told them how unprofessional they were and I took my business elsewhere. I will NOT be going back there again!
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Trish Meldrum
- They price match - Order items with free shipping (most times) if the item isnt in stock in the store - Layaway was available for items that were in the store - Helpful Managers that were friendly - Great selection of toys for all ages This is a great place to go shopping. Keep in mind it is a KID store, sometimes things get out of place as there are tiny children playing with items as they shop around, but its usually fairly clean still.
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Rosa Rodriguez
Got a gift on layaway, had to be ordered from California. When I paid it off they told me it should be there in a couple of days! Finally it got there and I went to pick up. The lady was VERY rude! Told me my order was cancelled! Didnt explain why! She then apologized and told me to park my car up front to be loaded. So I did, after 40 minutes!! I went in to complain ! Then found out NOBODY was getting my order
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Dennis Johnson
Purchased kids tablet with warrantee for Xmas, Opened xmas morning found the screen cracked, because we bought it 30 days before xmas they would not warrantee it. returns had 1 persons and the line was long, I will never step a foot into that store again or any other toys r us!!!!!!!!!!!!!
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Jesse Rhodes
The staff are very helpful. They will go out of their way to help you find what youre looking for. I was there during Black Friday and it was crazy obviously , but the staff were very helpful in helping me find the items I was looking for.
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ᵇᶥᵍ ШΞΒȘГẬŚ
They didnt have want I needed in stock, I drove 45 mins to get it because it was on sale. I told them the circumstances and they gave me the same price and shipped it direct to my house for free, excellent customer service.
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Carl Lefler
I love toysrus. Great knowledgeable staff. Great prices love the toyrus credit card. I wish staff would not ask if I wanted to sign up for it every time I went in there, but they just want a commission.
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Jorge Alejandro Vergara
La primera vez que entre ahí fue hace 9 años y me emocione como un niño de 8 años!