Category: | Used Car Dealer |
Address: | 1406 Murfreesboro Rd, Franklin, TN 37067, USA |
Phone: | +1 615-599-6269 |
Site: | darrellwaltrip.com |
Rating: | 4.8 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 12–6PM |
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Robert Dayton
I recently purchased a brand new $50,000+ SUV from THE NEW Vehicles GMC location. These guys are not loyal to their word. First, their approach to the sale is identifying that they are just like you, that they take care of their customers like family, and that they are all about ensuring 100% satisfaction. Let me start by saying, the salesman Tim (heavyset bald guy) worse conman. He belongs in a used car lot that inevitably fails. During negotiations, I was supposed to have an OEM dvd headrest installed. Once installed, manipulated the wording and had aftermarket FM transmitted Dvd head rest in. Poor quality. In addition to the unfaithful sales tactics, the dealership places outrageous charges on window tinting ($300+). They say its for the whole vehicle, however, the rear windows are all factory tinted. So $300 for the front windows is way overpriced. They also charge for Nitrogen that is already also installed. ($300+). After identifying all these issues, reaching out to management is a joke. There is a gentleman names Vern who has been called 10 times. of those 10, he has only answered twice. Of which, he promised resolution and he would call back and then further never calls back. Forget even getting ahold of Lawrence Martin. The man leaves his place of business every day before 11am and when he is there, he never answers or returns your call. Advice, Please make sure you are fully aware of the BS and look for the facts. Dont trust these crooks. Once they get your name on the dotted line, and manipulating agreements on the I owe you line, they will steal your trust and money. JOKES. NEver again will I purchase from these thieves.
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Stephanie Moyer
I was super impressed by the care of the team at Darrell Waltrip Honda in Cool Springs. Quanda was super patient, kind and gentle with me. He showed me every possible option and listened intently. Im a northerner and hard to deal with sometimes LOL... But Quanda, Stone and Greg were very patient and worked with me in such a caring manner. They continue to serve me even after Ive had the car a whole week. Im a single mom and they were so understanding with my wild 3 year old son. Both receptionists were sweet and attentive as well. They even have an awesome toy box. I will definitely recommend them to my friends and family. I also will just stop in to say hi every once in awhile. They are like family now. Thank you guys.
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Jessica Brady
Wish I was able to give zero stars!! My husband and I were looking at a 2006 F250 , that they had a price tag of $28,000, and the conversation went like this.... Me: "so what your are saying is that the bank is saying that the truck is not worth the price tag you all have on it" sales rep: "yes, because when we book it out we count the after market stuff, but they do not" How in the world can you justifiably sell a vehicle that is not worth what have written on it, and then have the nerve to come back to your potential customer and ask them to put more money down to make up the difference. COMPLETELY UNETHICAL!!!!
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Marisa Jordan
Just have to say they are the best used car dealer in TN and we looked all over on autotrader from over an hour away. They sold us a car for half of what they could have gotten because it didnt meet their strict cosmetic standards, but had a perfect carfax and was perfectly functional. My advice is if you see a good deal get it before they send it to auction, because we almost missed it. Shawn, Greg and the other Greg are great to deal with and special thanks for all the help.
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Becky Romine
This is my 2nd auto to buy from the Darrell Waltrip pre-owned lot. Greg Stone located exactly the type of vehicle that I was looking for and our salesperson, Richard Webb, was fantastic. These guys make buying a new vehicle an easy process and always deliver what is promised. Richard got us in and out with the paperwork in no time. If you are looking for a new auto, look no further than Darrell Waltrip Automotive!
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Sarah Baugh
We bought a used Honda Odyssey from Rod Sears, and it has been a very dependable vehicle. Rod really helped us when we had to quickly replace another Odyssey that had been hit by a deer. He found us the minivan we needed when we really needed it. We received great service from Rod, and we have received great service from everyone at Darrell Waltrip over the years.
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Rodney Mcintosh
I pulled on the lot on a Sunday only planning to look. I was greeted by Rod Sears. I told him what wanted and he took us right to it. Rod did great job telling us about the car and what Certified HONDA means. After a short time we agreed on price and the CRV is now in my garage. I would recommend Rod if you want a pleasent with no pressure experience.
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Mary Beth Reed
I had an excellent experience buying a car from the Darrell Waltrip pre-owned lot. Robert Kimbrough was very patient and understood exactly what I was looking for and worked hard to find the perfect vehicle for me. I couldnt be happier with the overall experience and will definitely buy from him again!
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Bob Prim
Recently Purchased a 2009 Honda Ridgeline from your Lot. I was met almost immediately by Richard Webb who done an outstanding job with assisting me with what I was wanting to look at and helped make the process as smooth as possible. A VERY good experience overall!
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Rena Grigsby
I traded my Honda Accord in on a Chevrolet Camaro last week, OLLIE BROWN was my Internet sales rep. and I couldnt have ask for a nicer person to assist me! He went that extra mile to do everything he could to make the deal so that I could drive it home
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Chad Breed
Dave Needham has been my sales consultant w Honda helping w 2 previous purchases. Always appreciate how low pressure he is. Right now, my wife is car hunting and Dave keeps us informed w lot inventory. Aside from sales, the service dept is awesome.
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Blake Shelton
Randy and Greg in the DW used car dept were excellent. They knew what I wanted and made sure I could ride away in it. I would reccomend them to anyone seriously considering a new or used car. DW has always serviced me well. Go see ol DW!!!!
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Eryn Crawford
Our salesman Quanda was very helpful during the process of buying a car for my daughter. He was patient, knowledgeable and didnt use high pressure tactics to make the sale. We enjoyed working with him and are loving the new (used) Accord!
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Melissa Albert
We purchased a pre-owned Honda from Darrell Waltrip Automotive. Richard Webb made every effort to make sure our needs were addressed and met. He responded quickly and responsibly. Thank you, Richard, for your assistance.
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Cindi Parnell
I enjoyed working with the people at Darrell Waltrip. Although they did not have the exact car for me, Quanda from Honda was very helpful and professional. Next time I am in need of a car, I will be returning for his help.
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Cheryl Cole
My salesman Quanda went above and beyond to get my loan approved and send me home with a 2010 Honda CRV XL I love the service I received from him. No pressure at all and got exactly what I ask for. A big 5 star for Quanda!
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Jonathan Young
Great Experience. Our salesperson Richard Webb was awesome. He was great to work with, and went above and beyond to make sure that we were satisfied. We will be sure to recommend him to anyone looking to buy a car!