Category: | Computer Store |
Address: | 3241 Superior Ave, Cleveland, OH 44114, USA |
Phone: | +1 216-566-7767 |
Site: | compsource.com |
Rating: | 2.9 |
Working: | 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed |
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DickyHertz
I ordered a new rackmount UPS system. Delivery was prompt but I received a defective unit that was obviously used and/or reconditioned. Apart from the re-taped box, the password for the systems admin account had been set to something other than the default. To get this item replaced with a new item I had to pay shipping. To get a refund I would have had to pay shipping AND a 15% "restocking" fee. This company deals in gray market product and makes money regardless of the outcome. You have been warned. In the CompSource response to my review they state "We are more than happy to assist and replace the product but you are refusing to do so." This is a flat out lie. I havent refused anything. I submitted an RMA for the product less than 36 hours after it was delivered. I received an email in reply in on January 1st which said "Your RMA request has been received. You should receive a response within 24-48 business hours, though some returns may take up to 5 business days." Well, their response with the RMA number was finally sent today, January 13th. Thats almost two weeks. I did try to contact them by phone, of course, but after being placed in the queue for customer service, when it finally rang through I was sent directly to voice mail. I saw no point in leaving a message asking them to contact me since I was already waiting for them to contact me. And now they have the unmitigated gall to accuse me of "refusing" to do something. Furthermore, I can find nothing that indicates that CyberPower has a facility in Harrisburg, PA which is where my shipment originated. However, the first Google hit on "CompSource Harrisburg, PA" clearly indicates that they have a warehouse facility at that location. So this was almost certainly not shipped directly from the manufacturer. Finally, the product box had a bar code label stapled on the outside that said "RPL for Zone M" whatever that means. But the date on that label was June 27, 2014. No modern manufacturer keeps six months worth of stock on hand. Something is definitely fishy here.
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John Jimbob
I ordered a 1080 video card from CompSource. Look, I understand this card is in high demand and it is hard to get. I get that. But this is insane at this point. Its been almost two months, other companies now have the card in stock, newegg has it in stock, its not that hard to get anymore. And that wouldnt have been an issue on its own if it wasnt for the customer service. I e-mailed compsource probably about 11 times, called them, got zero information about it. Some guy on the phone told me cards were shipping on the 26th, clearly they arent because its four days after that point and I dont have a card. Some other guy said he was going to contact the warehouse to get information. FOUR DAYS later and I didnt hear back from that guy as far as whats going on in the warehouse. That card costs 700 dollars! Surely I can at least get some information on it in a timely manner! I could have gotten it quicker if I just waited and ordered somewhere else instead of waiting for the drop ship! If I get some information or get the damn card Ill remove this review but otherwise I might have to go through the hassle of filing a dispute. Edit: The response from the owner is blatantly not true and not even within the correct timeframe. I think they must have my name confused with someone else.
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Wes Neuenschwander
Easily the very worst online vendor Ive *ever* dealt with, in over 20 years of online shopping. So staggeringly bad, I find it hard to believe theyre still in business (though Im sure that Minority/Womens/Small Business certification gives them and edge in markets that are compelled to buy from disadvantaged vendors). Failed to confirm my order for several days, failed to ship within the time frame originally promised, failed to respond in a timely manner to my inquiries about why the product hadnt shipped. The sad tale of incompetence (and likely intentional misfeasance) was capped when I did finally contact their rep, who told me that it would be another week or so before the item would ship, agreed to cancel the order - only to go ahead and ship it anyhow - the very same day, and without notifying me! The final straw though was when they refused to pay return shipping - even though the item had been shipped through their mistake. I have all the emails as well as transcripts of my phone conversations to back my assertions up! I would avoid CompSource like the PLAGUE! Incompetent, dishonest and inconsiderate in the extreme!
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Tony M
Here are the pros: Ordering was simple and they had what I wanted... Now the Cons:#1- I paid for one day shipping (over $200) and there was no way to track the status as their tracking is only available after 24 hours post order which does not make sense (visibility to an expedited order via Fed Ex or UPS should be easily available for near real-time tracking). #2- The order stated delivery would occur after 3 PM the next day. It showed up at 10am which was fantastic but was left at the side of my home with no signature required? I just so happend to be home to take it in (what if it rained??),.. #3- And last but not least, the product does not work and is dead at power up. It should be noted that once ordered it was stated that if there are technical problems with this product as per Visio you need to deal with Visio. A picture or sound issue after even one day of normal operations makes sense, but not a DOA product over 2k$. CompSource customer care would ONLY give me the telephone number to Visio. They offered zero additional services or support. Very disappointed .
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Jeff Alberson
Well, let me start by advising you to pay close attention to online reviews, especially if you notice a pattern emerging. Take this business, for example. Do you see all the one-star reviews from so many outraged customers? Theyre there for a reason. Solid Customer Service means absolutely nothing to this company; they do as little as possible to help you. Plus, they have these ridiculous re-stocking and return fees (i.e. 15% to 20% of the original amount). So, theyll send you something broken or used, which is a useless item in the electronics world. Then, when you send it back, they hit you with a fee--a ridiculous fee. They ignore Paypals customer service, and they ignore your phone calls. Everything I experienced with them led me to believe its a place where no one cares about their job. Go elsewhere. Yes, you can find the identical item and attain it with much less trouble (and much less money). Its impossible for me to list all of the things they did wrong with my purchase.
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randy yerebeck
Buyer beware! This company doesnt deserve a rating. I purchased a Samsung sound bar that didnt work. It kept switching from HDMI to digital & no sound came from the speakers. The company wouldnt pay for the return shipping for defective product due to the aggressive discounting. I paid $89.00 to ship defective product back to the vendor. Mike in the returns department said he would email a discounted shipping label, that would be deducted from my refund. He never sent the label. I finally got in touch with the president who sent me $100.00 in restaurant gift cards for my trouble. The cards are good for several restaurants. However, I could only find 2 restaurant for my area. In order to use the cards I have to buy discount coupons. And then you can only get $5.00 off at a time. First they sold me defective product then tried to buy me off with useless restaurant gift cards. I will never do business with this company again and hope others learn from my mistake.