Category: | Jewelry Store |
Address: | 3900 Medina Rd, Akron, OH 44333, USA |
Phone: | +1 330-665-1994 |
Site: | stores.jared.com |
Rating: | 4.5 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM |
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ANANT RAIGAGA
Terrible experience. Went in to buy a watch from this store on 1/18. The sales "team" decides to do the used car sales pitch. With one person talking to us, theres another one in the background who decides to join in for colorful commentary. Clearly, both sales people were new. We were accepting of that though. Next I kept telling them to focus on the brands and types of watches I was looking for and they kept bringing the most expensive Tag Heuers. Thats fine too. Finally, we decided to buy a Raymond Weil. Nothing flashy, just something simple to wear. This is where everything starts to go downhill. I ask the sales person to ring me out with a 12-month payment plan. She doesnt know how to do that. So she asks her manager to come over and look up my Jared account. She has to go to another register to pull up my account. Then the salesperson decides to run the whole charge on my Jared account without a payment plan, but because her manager has asked her to take a 20% down payment, she charges me the value of the watch plus 20%. They were closing and everything was a rush job and so I wasnt paying attention. I look at the invoices the next day and find the mistake. Ok, it can happen to anyone. I call the store to fix it. No, I have to go back in with my receipt the next day. Ok, still willing to work with them. I go in and one of the salespeople there who I have worked with in the past tries to help me out. Then the next day, the watch stops working and I dont want to deal with this any more so I take the watch back. They refund the full amount on my Jared card, but put another 20% on my credit card which was used for the down payment. The salesperson says Im all set and I should see the credits on my accounts in a few days. Again, being trusting, I assume everything is handled. Check my card statement a few days later and see the second charge for the 20%. I try to call the store and ask for the manager and get someone from their inventory management group. Rudest woman I have ever spoken to. She refuses to give me a direct number for the store manager and he refuses to come on the phone. Finally I call their credit customer service which is where I think this is going to get resolved. (Hopefully). Given that this store has been around for more than 10 years, they need to get better sales people in there and need to learn how to charge correctly for a product. Unfortunate incident with the product, but terrible and rude customer service. Probably will never step foot in this store again.
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KELLIE STEWART
Dont buy jewelry here unless you want to be hyper vigilant about your warranty and what they tell you. My husband custom designed my engagement ring here (and thats a neat thing to be able to do, hence 2 stars instead of 1), and I picked out and purchased a wedding band and diamond earrings. For about a year, Id been bringing them in to get cleaned and inspected/have the paperwork updated regularly; you have to bring them in at least every 6 months for the warranty to be valid. In August we come back to purchase another piece, and a salesperson informs us that my jewelry had NEVER been inspected. I couldnt believe it, but had her inspect them and update our paperwork. Fast forward 3 months, and a diamond falls out of my wedding band (which Ive only been wearing for a year). I bring it in, and again they tell me it was never inspected, that there was no record of it in the computer. They also ask me why I have two separate warranty numbers for my engagement setting. They never admitted it, but it sounds like theyd stamped the wrong paperwork and blamed me. They told me we mustve returned and re-bought the custom engagement setting (which my husband did not do). After having to throw a fit, they agree to fix the ring, but the manager makes sure I know this is "out of [his] pocket." When I come back to pick up the ring, I bring all my pieces in to be inspected again to be sure all the paperwork was fixed. I had to ask THREE TIMES for it to be done. The clerk handed me back my earrings in a bag without updating the paperwork, even though I watched her inspect them. So, all I can think is either they try and scam you out of your warranty on purpose, or theyre incredibly forgetful. Either way...I dont recommend them (not to mention it only took a year for a diamond to pop out of my band).
RO
Robert Roux
I first walked in and they have welcomed me with a smile while saying "Welcome to Jared the Galleria of Jewelers:. I know they get paid to say that but at least they did it professionally. Now when you hear others say they didnt help them because of how they dressed is a bunch of non-sense. I walked in there with an average t-shirt and jeans looking like the poor kid on the block (As I am lol) and they still offered me water or any other beverages. Once you explain what you want and give them your price range they will start the hunt of what you are looking for. Now the reason I gave them a 4 star was for the fact of them 1- Trying to sell you the ring closest to your budget and 2- There non-stop questions about a Jared account. Now I know its their job to do and ask but sometimes it can scare people away. Luckily with my sales experience it didnt last to long lol. All in all I have put my ring on layaway and got it in the time I needed it. It is a beautiful ring and I will be back here for the wedding rings. They have a kids room to keep them entertained while you shop around so that should help the parents. When you make a layaway payment be sure to tell them that because they will assume you have a Jared account and ask you for the number. They may even ask you again every payment. Keep in mind this is their job. You should have no problems with this place and just because they wont drop the price down a lot does not mean theyre "Mean or Rude", its because they have a policy. Good luck everyone who goes here as I know you will find what youre looking for.
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Josh Bates
Every time I enter the store I am welcomed, and treated with respect. Everyone is very helpful. No one is pushy, they give me my space if I just want to browse, and they are ready to assist with anything at a moments notice. (which is difficult with me as I am out of my element when it comes to jewelry). If I am in the store finding a gift, the staff will spend time with me and help me until i am comfortable with my selection. (Which makes me look great when I get home and put a huge smile on my wifes face). The manager Matt especially will stop what he is doing and address any concern (no matter how small) that my wife or I have, which has happened on occasion. The issues seem to be computer related, and are taken care of on the spot. I love the warranty option, it does cost a bit more but they inspect, clean, replate and repair anything for free as long as my wife gets her jewelry inspected twice a year. The warranty pays for itself many times over. We dont mind coming in for the inspection that often because I like to know that my investment is being protected. I dont have a lot of money, so protecting an investment is important to me. I came to jared in fairlawn about 4 years ago and I will only purchase jewelry from this store. I have never left the store unhappy.