Category: | Cell Phone Store |
Address: | 93 W Campbell Rd F130, Schenectady, NY 12306, USA |
Phone: | +1 518-393-0367 |
Site: | archtelecom.dealer.sprint.com |
Rating: | 4.7 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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todd mcauley
Ryan Conahan from the Rotterdam Mall Sprint Store reviewed some of our previous bills and told me he could save us at least $50 per month on our bill with the new plan he was offering and would include "completely free of charge" 2 tablets and one WI-FI Hot spot device. I specifically ask him if there was taxes or monthly charges on those devices and he said no. Our 3 free devises showed up on our new bill with $30 in monthly charges and our new bills were now $200 avg higher than before, yes you read that right $200 more per month. 3 trips to their store with Ryan Conahan now denying to my face and also dennying to his District Manager that he ever told me the new plan would be cheaper or the 3 devices would be free. So either we decided to switch to a new plan that went from unlimtied data to limited data and would be $200 more per month or we were given the classic bait and switch by a con man. Many emails to the district manager Peter Fava who just stopped responding to our complaint, countless hours on the phone with Sprint Customer service and absolutely no resolution(5 months this dragged on for). I learned a valuable lesson which if you were or are scammed by this store you can benefit from. If they do not resolve your issue in a timely manner contact the Attorney Generals Office. Trust me when I tell you things will get resolved quick!!!
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Shawn Talbot
I had some serious issues in dealing with the folks on the phone and decided to come into the store. Jessica helped me in getting in touch with the telephone service and quite frankly without her help, I would not have been able to accomplish what I needed to. I have had a VERY positive experience in the store and was very pleased to actually speak to someone who could both understand what I was saying clearly, but also to communicate to me without any difficulty because of language barrier or telephone connectivity. Himant was kinda helpful too.... ;-)
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Alex Comins
My boys, Ryan and Steven. Let me tell you what, i have never met two gentlemen that were more willing to help us than i did this day, and my family walked in 20 minutes to closing. Their main concern was us, and our happiness. They saved our family money on our bill, like a considerable amount. And we walked out with better equipment than we walked in with. Come here if you want to be taken care of, make sure Ryan takes care of you, Steven too, these guys are the bomb 10/10 Would come to Sprint again.
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Kathleen Nous
I am new to Sprint and Im glad I stopped into the Rotterdam ViaPort location to get it done. Steven was more than accommodating, and I had ALOT of questions! Seriously this kid is a saint. He answered them all, got me a great plan , he explained everything to me. I had problems with my phone the first week and was resolved right away. I am beyond happy with the customer service here. Everyone is super friendly, this is your Sprint location if your looking for customer service quality!
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Nicole LaMarca
after a horrendous experience at the mohawk Commons store dealing with a very rude and haughty manager and multiple attempts to acquire and set up a phone upgrade, I finally found 2 knowledgeable, pleasant employees named Steven and Ryan at the Rotterdam mall store who not only helped me with what I needed done, but did it with friendliness, expedience and a welcome sense of humor. Thank you to them for making this experience painless and fun!
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Barbara Ashdown
I had been wanting to switch from my previous carrier, stopped into the sprint store and met the sales person there named Ryan C. He was extremely knowledgeable and made the switch over very easy! I am now recommending all of my friends to go visit Ryan and switch to sprint! He was friendly, and answered all my questions I had (there was a lot!) thank you again Ryan! You were awesome and I love my new service and phone!
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Ashley Hudson
They are friendly. The only reason for 1 star. I was mislead about my plan in a few ways. When i switched and they transfered my numbers evwrything was very schrewed up. I called my chinese food restaurant. A number i dont even have saved and it shows up as an ex boyfriends numbers. Not surehow its even possible. Thats one small example. Plus my bill was a complete lie in 50 ways. So sorry i switched. Dont do it!
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Amanda Vonstetina
Steven & Curtis were both great to work with, very informative, professional & helpful. This experience in upgrading my phone was a breeze, thank you guys! The experience last time was HORRIBLE but i decided to come back in and give it another chance and these group of gentlemen were AWESOME and i highly recommend them .. They WENT ABOVE AND BEYOND WITH US TO GIVE US THE BEST CUSTOMER SERVICE EXPERIENCE EVER.
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Maritza Pagan
Today I went into the Sprint store to talk about options for myself and my daughter. The service was amazing. They were able to give me the best options, helped me save money, and knew a lot about the phones. Also they fixed my crazy account. This store is not a corporate store so somethings they could not do but they will walk you through the process. I had a great experience.
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Elaine Geniti
Himant was awesome today. He helped us establish our new phones and ported our old phone numbers. He was polite and personal with us. He knows what he is doing and I am thankful for all of his help today. I would recommend others here and have Himant work with my recommendations. 10 out of 10 today!!!!
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Oneida County Air
Worked with Ryan C. And Shawn S. in the ViaPort Rotterdam store and it was an absolute pleasant experience. Excited to use my new phone and happy they helped me save a lot of money on my bill!!! Would definitely suggest seeing them and at least checking out the different plans they have to offer !!
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LORRAINE REGNIER
Steven was very knowledgeable and helpful. I expected to be spending hours in the store getting data transferred to my new phone. I will definitely visit this store once again instead of driving 14 miles to Albany for any service. I highly recommend this store for satisfied service!!
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Susan Ogden
I have made several visits to the Rotterdam Mall store to transition from my old phone company to Sprint. The staff here have all been so helpful and courteous, going out of their way to help make the transition a smooth process. I am so glad I switched to Sprint.
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Christine Cyr
Ryan was extremely helpful, informative and patient with my family and I as we made personal choices on phones. He offered the different pros and cons of several phones and was very supportive of us. Definitely service that will keep us coming back to this store.
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Paul Spencer
Steve at Rotterdam Mall in NY. went above and beyond to insure a smooth transition firm my previous carrier to Sprint. I wasnt sure that I would get reception at my house in the country so he came out on his own time to ensure that I would have good coverage.