|Address:||3131 N Montana Ave, Helena, MT 59602, USA|
|Working:||9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM|
This is the 3rd day, which is PAST their 48 hour promise to call back, that I have been waiting for a phone call regarding a return that I made over 2 weeks ago. So far, Ive had promises from everyone from their FB page to corporate saying they would call back and yet no one ever does. I returned the merchandise to their store over two weeks ago on 9/4/12. Prior to going into the store, I called the store manager who assured me the return would not be a problem and that they would put it on a gift card since I did not have my receipt. Once I got to the store, the refund was more than they were "allowed" to put on a gift card, so they said theyd issue a corporate check, which never showed up. We tried talking to the store manager, but she said there was nothing she could do. She refused to give us the district managers number or email. She gave us an 800 number that weve been calling for three days with no answer. Then they gave us corporate numbers, but those are voicemail too with no answer back. We havent gotten a call back in three days and no one will tell us anything. So we asked the store manager to just give us the merchandise back and wed cancel the refund. She refused that too. So now I cannot get my refund, nor will they just give me back the merchandise. This is a return for over $200. They have just stolen $200 and will not even return my calls. I will not shop here again as now I must spend days filing complaints with the Better Business Bureau and the Consumer Protection Agency.
This is one of our last craft stores in town and I hope it stays around. Please move into the Hastings space, we need a bigger craft and sewing store!
The staff is awesome very helpful and nice
Great store for the avid crafter/sewer.
More fabric than craft options.
Always a great experience.
Mary Ann Hintz
Allways deals to find