Category: | Home Improvement Store |
Address: | 6301 Richfield Pkwy, Richfield, MN 55423, USA |
Phone: | +1 612-243-2400 |
Site: | homedepot.com |
Rating: | 3.9 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM |
MA
Matthew Gantz
As seems to be the case with similar warehouse-esque stores, I had a multitude of experiences that pushed me across a spectrum of emotion during my most recent visit to The Home Depot of Richfield, Minnesota. Ill start my story conveniently where I started my journey: on the unfortunate-customer-interaction side of said spectrum. As I walked into this particular store, I needed to know where I could pay for an order that was made via phone (by another individual) and that was intended to be delivered. Finding the nearest person wrapped in an orange apron, I prompted the man and began to make my request. Being the (clearly) overgenerous soul he is, he acknowledged my indigent existence by preparing to continue walking past me mid-speech. Well, using what little linguistic flexibility I have, I paused mid-speech to savor the moment and enjoy the now near-necessity of him needing to stop and turn to face me (with disgust! For shame, trifling and needy customer, for SHAME!). Completing my request in its entirety, I was unceremoniously nudged in the direction of the "Service Desk" as if I clearly shouldve known this was the spot I was meant to be since the day I climbed out of the womb and entered this place (the world, but more specifically this The Home Depot). A word of warning for fellow retail-store-question-askers: Should you ever find yourself at this The Home Depot with a question burning in your pocket, refrain from asking the man doing (important) laps around the facility, as he is likely timing himself as a form of speed improvement, and he does not have extra time for your customer-centric and erroneous questioning. In summary: This employee most certainly receives 1 out of 5 stars. Now reader, as you may note and wonder, I have designated this The Home Depot with an above average and certainly acceptable 4 out of 5 stars. Where, you might ask, exists the disparity in my star-giving? Allow me to remediate: My experience at the aforementioned Service Deck was far superior to the encounter out on the cold, lonely track I had previously interloped upon. As I went through the process of explaining my mouthful payment request, the woman behind the desk was cheerful and genuinely responsive to my needs. It was a difficult process, evidently, to complete the order as it had gone through the corporate rungs (and had been approved by management for free shipping due to it being for a nonprofit event) to find its way into our discussion at this Service Desk, but this specific worker was diligent in her efforts and successfully helped me in securing the purchase and delivery. This latter experience proves one cannot justly rate an organization based on a single interaction, be it overly positive or negative. Thus, even with the terrible initial contact with the track star near Aisle 5, I will gladly rate this The Home Depot a solid 4 out of 5 stars. Finally, Reader, please use this as fodder for your customer experience needs, and begin to form your own opinions with this company as your own interactions transpire. I suppose, if there’s one concept we can all - and perhaps more importantly, should all - take away from this discussion, it’s that the world would be a better place if it were filled with more Service Desk Ladies, and our collective inner Aisle 5 Guys should be further subdued whilst interacting with the few others on this journey with us through this world (and this The Home Depot) that we share.
CA
Caitlin Percy
Trying to find someone to help you here is like playing the adult version of Wheres Waldo. However, when you do find someone be prepared to start sprinting because the minute you make a B line for these people they can suddenly power walk a 4 minute mile in the opposite direction. Once theyve gotten out of sight and youre exhausted from that significant cardio moment be sure to whip out your compass because the place is so big youll need a map to get back to your unmanageable cart which you had to ditch in order to catch your one and only sighting of an employee (all of the carts have one broken wheel- most likely to hinder any progress you make in your pursuit). Do NOT expect the checkout lines to be any quicker. They seem to rely heavily on these "self" checkout lanes despite the dozen or so normal checkouts without, you guessed it- employees to man them. I put "self" in quotations because inevitably the scanners cant catch something or the machine refuses to take your card so youre forced to wait while someone from the back office comes up to manually input the barcode. This whole store really begs the question on why they have such a massive establishment but cant (or wont) maintain the adequate number of employees to run it?
SH
Shahin Khazra Jafari
I shop at this home depot a lot due to its close proximity to my house. Its fine if youre purchasing tools and anything non-living. But just about every plant I have bought from there has been a loss. I purchased a cherry tree around mid-spring and made sure I planted it correctly and watered it generously for 2 months. About a while with no sign of life I took the tree back and before I could say anything, they mentioned how these trees were a bad batch and had not been properly taken care of and watered by the supplier or store, so they were all DOA. YET, despite her admitting this, they only refunded me half the original price because I no longer had the receipt and had purchased it on a gift card. With anything else not defective I would have completely understood, but in this case, HD made money off of a dead plant they sold me. I fear the magnolia tree I purchased at the same time as the cherry tree was also of a bad batch, but Im not going to bother returning it...
JE
Jennifer Reicherts
My husband and I purchased 3 appliances from this store and was assured that we would have them delivered on a specific day. 2 days before the scheduled delivery, we received a call that 2 of the appliances are currently on back order and the delivery of said items would be delayed a week. We assumed that the third appliance was still on schedule. It took 4 phone calls and a collective time of an hour to be told that due to the back order, all 3 were delayed. Now we are 3 weeks delayed and still out of these items. All we got was an "Im sorry". Lowes is more expensive, but their delivery is faster. My husband and I purchased a home 2 years ago and our experience with this has guaranteed that we will never do business with Home Depot ever again in any capacity---including hiring their contractor, Crew2. Spend the extra $$ elsewhere. Its not worth the BS you have to go through to save a couple hundred bucks.
JA
Jacquelyn Markiewicz
I have been in this location twice this week. Once to pick a paint color ... I was in the selection aisle for 20 min and no one helped me. There was about 6 employees gathered near a register chatting. It was a Wednesday at about 8:30pm... Almost no on there customers. Today when I went to buy my paint still no one approached me. I stood at the paint desk for about ten minutes to place my order. Both employees kept working on whatever they were doing and Didnt acknowledge me. When they finally did I explained I didnt know which finish or what paint to pick. The employee seemed frustrated I needed her help. I explained I didnt know how to pick a finish or know what type to get. She still was annoyed. I was going to purchase other items but decided to leave instead. Disappointed.