Category: | Cell Phone Store |
Address: | 2348 Pineland St, Naples, FL 34112, USA |
Phone: | +1 239-331-4186 |
Site: | t-mobile.com |
Rating: | 4.3 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Dominique Springer
Wanted to switch from Verizon to tmobile seemed like they had great deals ! Be for warned !!!! Tmobile has great deals but the sales people at this location tell you lies about promotions that already expired footing you with the bill!!!! They sold me the buy one get one free Samsung but didnt tell me it was $200 off each phone not BOGO free also got my kids a iPhone they said was buy one get one free instead that promo was over in June yet sold it to me thinking I wouldnt notice!!! Found out through corporate tmobile who had to give me 50 % off and made the employee who told me that pay the other 50% TG !!!! But really dont go to this tmobile store go to another store its like baiting and once you sign up you have no idea what they signed you up for only to get a massive bill!!! Also manager said since we were there for so long the day we purchased our phones 6 f#$cking Hours !!!!!!!!!!that he would throw in the insurance on the phones for 3 months free!!!!! Corporate said that they never do that so guess who is paying for insurance I didnt want !!!!!!@ $48.00 a month and they made the commission!!!!! Stay away !!!! Especially the manager Ramone !!!
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chucho Rodriguez
Very rude, unbelievable bad attention, after buying a new phone, l wanted some details, but the clerk tried to push me to bubuanother one, or nothing saying that that store only sells phones and nothing else, l then requested service to the other clerk, and the rude gay came along again to insult and treating me to call police, l took back my phone while the rude very strong short gay was yelling me. to go out . l have to tell everybody, that l have visited that store several times, and always l have had good treatment.
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Katherine Wesley
I was going to the tmobile in the mall, but as soon as the one on Pineland opened I went in there and was very suprised with the service I got!!!! They are very helpful! If I have any problem they are happy to help they dont to tell me call customer care like the people at the mall did not rude like them I WILL NEVER GO TO ANOTHER TMOBILE STORE but the one on Pineland and if you live in Naples thats the one to go to! They are great friendly people and always get the problems taken care f. One very pleased long-term customer
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Stephanie and Stanley Wannop
We decided to switch from ATT to T-Mobile. We had heard great things from other people, but were excited to see what our experience would be like. We were greeted right away even though they were very busy. Ramon and Bibi were great and patient taking the time to answer all of our questions and making sure we were comfortable before having us make the switch. We are glad that we have made the switch.
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Loredana Pietrini
To whom it may concern, I would like to acknowledge one of your employee at the Pineland, Naples FLA location. Her name is BIBI. This wonderful young lady delivered professional and helpful customer service. She knows her products and answered all the questions asked. Along with that, she has a warm personality that made our experience at TMobile very pleasant. Thank you very much for great service!
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Chilene Garrick-Dumas
The T-Mobile store in East Naples provided great customer service! They made me laugh and though it was a long visit...it was a pleasant one. I contemplated not going with T-Mobile due to awful, repeated phone customer service. However going into the store completely changed my mind. I left happy and with all the items that I needed. Thank you, thank you, thank you to Ramon & Bibi!
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Regina Arina
Great service Lots of help from yr customer service- They always nice! But suggestion- plz, let them to have stools - customer service people on their feet all day- its aint easy - to be on yr feet- OR maybe provide some exercises for staff - stretching exercises! I can help with couple of moves - will be good for their blood circulation!
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Suzanne Wheeler
Ramones job knowledge and customer service are exemplary. There is always a smile and a greeting. He goes beyond being pleasant - he makes me feel like a valued customer. I appreciate he never belittles my lack of technical understanding. Thank you, Ramone, for sorting out my issue today so quickly. Youre one main reason I stay with T-Mobile.
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Johnny m
I would like to recommend this location to anyone The customer service is excellent! The helpfulness and patience of Bibi which I was very grateful for Let me choose a better plan and let me walk out the store with a smile! Thank you Bibi and staff for an excellent customer service experience and for help with our new devices.
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Joshua Vega
THE T- MOBILE IS A REALLY GREAT STORE THE STORE HAS REALLY GREAT PHONE LIKE THE SAMSUNG S7 IS A REALLY GREAT PHONE AND THE CUSTOMER SERVICES IS REALLY GREAT PEOPLE. THE IS ONE OF GREAT T-MOBILE IN NAPLES FL. THE REP THAT HELPED ME WAS BOOZ. HE HAD HELP BY MARIA AND SHAYNA, THEY HELPED TRANSFERRED ALL MY DATA ON MY PHONE.
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Manfred Frisco Homes
Eine normale Prepaid Card für 25.00 $ ohne Guthaben ist schon sehr unverschämt. T-Mobile bietet diese online für 10.00 $ an. Nur Interesse an Vertrag.
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Ivone Smith
A worker named " Omar" was very rood, unfriendly, unhelpful, I Called by phone and he told me from start he couldnt help me. I just needed to know if my Product it been delivered to them like was suppose to. He sound miserable and was arguing back and Fords with me. I will never go back there.
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Justin Kline
The whole team here is amazing!!! I went in looking for a new phone, and was given such great customer service by these guys. I was going to the store in the mall, but I can honestly say after having such a great experience this afternoon that this will be the T-mobile store I always visit!!!
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STRICTLY 4 THE HOOD BEATS
My experience was great I felt very welcome to the store thanks to Maria for getting me in and out answered all my questions she was very patient with me I will definitely continue to keep my service at t mobile great staff as well keep up the good work guys!! Thank you all :)
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Leidy Blanco
The customer service representative Miss Bibi is the most helpful and knowledgeable rep and great personality and great wisdom with technology. I am very happy with her service extra happy and t-mobile should be very proud to have her as an employee should be a Manager. .
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Jason Parker
The whole crew was awesome. They truly took care of my needs and found we the best deal on my upgrade. They were also very fun and everyone in the store (employees and customers) was having a great time!!!! Definitely recommend this T-Mobile!!!
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Britannie D
This place is awesome! Adam, the Associates Manager, really helped me out with my phone issues. He patiently spent over an HOUR trying to get me out of the store WITH A PHONE.. and that he did. Not many other people would do that. Thanks guys!
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Sheila Guilloux
i went in to a tmobile store in naples FL i was helped by a gentleman by name of Booz. he gave me excellent service , he was patient and very useful. i will be back to see him again.. because of him my sister switched to t mobile from VERIZON!!
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Ana Maria Bustamante
I had the best costumer experience with Bibi at this T-mobile location, if you need some help ask for Bibi she has a lot of knowledge about every single device and she has patience to explain everything and i LOVE HER!