Category: | Supermarket |
Address: | 2685 N Forest Ridge Blvd, Hernando, FL 34442, USA |
Phone: | +1 352-527-6550 |
Site: | publix.com |
Rating: | 4.3 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM |
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Sue Neser
On three different occasions I approached the customer service for help. They had reset their store and I acquired about help getting a product. Unfortunately on each occasion the customer service reps lacked store procedures, customer service skills, and knowledge pertaining to their store. The last rep that I approached for help seemed unresponsive and Uncaring. When you have employees that arent familiar with their procedures or their store you have to wonder did management do their job? I reached out to management and talked to the manager of the store and he stated that hes been there for over 42 years. I sensed his lack of genuine caring maybe from all the years of dealing with people. When I posted on Facebook my honest review they removed it. The stores a nice clean store and the need for customer skills and service is a must. My review is they need to work on that because as customers we should no longer except being brushed aside. If you have employees that are there to help customers educate them on your store policies procedures and products. Choose employees that have a personality to want to help. If youve been there a long time and youre burned out consider retiring.
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william hedges
By far the best supermarket i have been to in the area. I just moved here from NY where we had Wegmans, Tops, budweys, and trader joes. While no other chain supermarket can match the awesomeness of Wegmans. (If you havent been to one its the size of a super walmart and has a fresh meat, cheese, seafood, and bakery that is 4 huge isles, a beer section the size of a convenient store, about 8 isles dedicated to exotic foreign foods, and the biggest produce section you have ever seen. If you ever get the chance you gotta shop at one). For its size publix is nice. The employees are all very friendly and helpful. The prices are decent and they have a lot of bogo deals. If you have ever been to a Tops up north its a lot like that but a little nicer and has better service. This will be my go grocery store as long as I am here in Florida.
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Denise Schultz
This Publix is excellent, all employees are friendly and helpful. Tonight, Ill never give them a cent of my money again! I ordered online, deli meats. It was supposed to be ready at 5:50, it wasnt. So, I went on the SHORT line because they werent busy. I watched 2 deli employees walk pass my ticket several times. I get up to the counter, tell the girl I have an order ticket....I got it 10 minutes late, normally I wouldnt have cared, but we all have reasons for ordering ahead!!!!! I asked the cashier to speak to a manager, told him, long story short, he walked to the deli department and was back quickly. Did he really care??? Im taking it further, its the principal of the matter!
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Randy Erickson
had a great visit tonight. Everyone was friendy and helpful as always. We were looking for blackening spice asked 3 of your people, the first 2 gave us some ideas where to look but we were unable to find any. Terri was on isle 2 when we asked her she told us it would be in produce we thanked her and kept shopping. next isle here comes Terri with our spice in hand, she went to the far side of the store and got it and found us. This is why we will keep shopping at your store.
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Keith Thornton
Great selection and quality on just about everything. Staff are always friendly and helpful. Good place to stop for lunch/dinner: hot food is fresh and well prepared and the boars head meat and cheese make delicious subs. International foods section is really diverse and nice to have locally. The store is a always clean and well stocked. Only downside is the prices, though BOGOs are usually a good deal.
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Audriena S
Fantastic store. Always clean, always helpful, and always in stock. Being a mom of a little one it really helps sometimes to have someone put your groceries in your car too. My little one always gets a free cookie, sticker, and balloon here too. This makes shopping so much easier and keeps her happy. Great management.
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Mini Pini
The worst Publix Ive ever been in . Service is continually slow in the deli . Do not have the same things for sale in the deli as they do at The Inverness or Crystal River one. Check out is also a slow process.
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closeby x
Sometimes I go in, the staff is friendly. Sometimes Im there, a different staff has some attitude. Need to watch it. Remember our business provides you with your job, a thing a lot of people would like to have.
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Florence Cleary
I love Publix. Excellent people that work out of the Forest Ridge and Crystal River stores. Ask them what aisle something is in, they will take you to it. (Of course not the cashiers).
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Angelisa Austin
Very friendly employees. Everyone is very inviting and willing to assist. Love shopping here and great weekly deals on items. Superb customer service across the board!
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Dianne Spencer
Public is all about the customer. Friendly and helpful, with no self checkouts. They even offer to take your bags out. Dont forget to visit the sample gal or guy!
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Roseanna Hurley
that store is a great all the people that work there are awsome including travis, michelle, julie,christy ,jeff cloud, paul mccreary ,chuck,stacey,DJ,rennee
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Debbie Wyatt
Welcoming and helpful! I put in a work application and even if they dont need my help, Im hoping to bring that attitude to Dunnellon in its upcoming store!
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Kerry Nicklas
So sad with all the staff changes that management is treating the staff badly. Publix was once an employer to brag about, not this store anymore.
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Mark Gilvary
Friendly staff. Easy returns. Free cookies for kids. They take your bags to the car for no tip. A tad pricey but overall a great store.
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P B
Love Publix, when we stay out of state i really miss shopping here. Never had a bad experience at this publix, always great service.
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James Scotto
Excellent store, store employees are friendly and very knowledgeable. Store is always busy so you know that is a good sign.
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K. Saracione
I love this Publix. The store is always clean and they have the best employees anywhere. Never a bad experience here!
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Linda Sibree
Today was a calm day at this Publix. Enjoyable experience. Sometimes this store is extremely busy!
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Harriet Newlin
Great service, lovely staff. One helped me to my car and was very pleasant.
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Elizabeth Ginsburg
its an enjoyable experience @Publix. The staff is helpful and friendly.
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LiveYour Dream Mom
Very neat and clean. Great friendly staff & yummy treats at the bakery.
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Richard Davis
Great Bakery. Prices are fair with two for one weekly money savers.
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Brendan Switzer
Friendly service! The workers are always happy to help the customers
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Wayne Hohl
Clean store, pretty well organized, and polite & helpful staff
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Gossett McRae
Nice upscale Market, good pharmacy, helpful employees
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Kenneth Herring
Great store, people and food, sorry so is the price.
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tina drake
Excellent service.polite,friendly,courteous staff.
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Colette Rine
Very nice helpful people, little expensive though
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Rosemary Sauve
Clean and well stocked, very pleasant employees.
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Darlene Glaser
Nicest, friendly staff and high quality food.
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Kathy Kelly
People are great. Dont always have products.
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phyllis streeter
Its always a pleasure to shop at publix.
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Dominic Giunto
Very clean. Quick check out. Helpful staff.
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Cheryl K
The Bakery department is EXCELLENT!!!
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Tim Welch
Always a great place for the grocies
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Alice Weir
Helpful people and smiling faces.
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Marian Lyons
Friendly and helpful employee
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Courtney Cain
Prices are so expensive!
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m wino
The best place to shop
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Kevin Menning
Nice but over priced
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Amber Thomas
Very friendly store
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tristian williams
Excellent service
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William Korber
Shopper friendly
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Nathan Plocido
PRICES TO HIGH!
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Jason Rudd
Nice store.
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Kelly Gra
Busy place
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Brenda Lunsford
Pleasant
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Eileen Ronk
Pleasant
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Corey McDonald
Good