Category: | Bridal Shop |
Address: | 1700 N Broadway #100, Walnut Creek, CA 94596, USA |
Phone: | +1 925-939-3306 |
Site: | flaresbridal.com |
Rating: | 4.5 |
Working: | 10AM–6PM 10AM–6PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM 11AM–5PM |
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Shawnetta Walker
I can not say enough good things about this shop. I would give them 20 stars id I could! I LOVE Ray and Lissa!!! Their customer service is SUPERB. Ray knows me by name every time I call in and each visit to the store is like visiting with old friends. I contacted Flares when I first began my search for a bridal gown and I was impressed with how promptly they returned my call even though I didnt leave a message. The shop proved a little difficult to find (their current location is close to Macys woman, across from The icing and next to the Hallmark Store) so I went to another boutique. I found THE DRESS at the other boutique and realized that the other boutique had much higher pricing and their service wasnt as good. I contacted Flares again and Ray was PHENOMENAL! Not only did I get my fabulous custom wedding gown from them but Ray also agreed to include my custom length veil and offered me a significant discount! These ladies are CLEARLY not in this business just to make money. After ordering my dress I had my eyes set on a beautiful reception dress and Ray actually talked me out of it. (She said my wedding dress is so beautiful and wont want to take it off for the reception) I am a tall (60"), full figured woman and Ray fit me for my dress PERFECTLY saving me money on alterations. Ray was more nervous than I was the first time I tried on my dress because she wanted to make sure my length was perfect! Although I was told that because of the custom changes my dress would take 6- 8 months to come back (not a problem because I started working with Flares over a year before my wedding) my dress came back in just under 3 months and a full 6 months before my wedding! Any other shop would force me to take my dress home and store it myself but Ray agreed to keep it in the shop as long as I needed to avoid excessive transport and possible damage. I would recommend Flares to anyone looking for a Formal and Bridal Gown. They will DEFINITELY be my shop of choice for my formal needs! Their in house seamstress used to work for Armani and I am sure she is also EXCELLENT. I will write a separate review for alterations once mine are completed.
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A Private User
EXCELLENT CUSTOMER SERVICE & AFFORDABLE DRESSES I was browsing the internet for Bridal shops in the East Bay area for my upcoming wedding and stumbled upon Flares Bridal and Formal. I am so thankful I did, as Ray and her sister have far exceeded my expectations. From the moment I made initial contact with them I knew this would be a great experience. Every bride wants to feel just as special as the next and they accomplished this in many ways. The first was how responsive they were. As any bride knows this is very important, and they never had me wait, whether it was via email or calling me back. Secondly, their attentiveness to me and what I wanted in a dress was stellar. A wedding dress is one of the most important purchases in a woman’s life and they helped ease any questions or concerns I had, and helped me find my perfect dress. Lastly, their customer service was and has been above and beyond what I have experienced anywhere else. I have worked in retail before and know how important this is, and they definitely put their customers first. I HIGHLY RECOMMEND them to anyone bride to be, as well as anyone who is need of a formal dress. I will never forget this experience with Ray and Lissa as they have made my time with them superb. I will definitely be referring all my friends and family!! Thank you Ray and Lissa you are great women to work with and I will always remember my time spent with you. One last thing their seamstress is unbelievable. Her skills are amazing and her prices are affordable. You really can’t go wrong shopping at Flares!!
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Brenna Phillips
If you are looking for a reliable, quick, and non pushy store to buy your wedding dress at, Flares is the place! Two sisters have run the business for many years and with that they bring a copious amount of skills in working as a team to help you. I had a three month engagement and at a normal bridal shop, finding a dress that is not just off the rack is hard to do. I was able to try on numerous dresses, order a dress with specific details, have it rushed, and have alterations done in house, all within those three months. This was a feat by them because it was also during prom season. There was never a time I was stressed about receiving the dress in time, because they are trustworthy and will visibly show you how they will bend over backwards in order for you to look gorgeous on your wedding day! These sweet sisters will become a friend and advocate, for they know you by name, as you prepare to get married!! They are simply the best!
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Deedee Jenkins
Flares in AMAZING!!! I dont believe you can put a price on customer service. Rae and Lisa go out of their way to keep their customers happy. They are very patient and helpful. As a mother of the bride, I wasnt sure what I wanted for my daughters wedding day. I knew I wanted the WOW factor but nothing else. I explained the look I was going for and after a year of searching, Rae was able to help me find a dress online that I was excited enough to order. Every time we go to the store, they remember us by name and are always excited to see us. They even make time to stop and talk when I show up without an appointment and they are in the middle of a trunk show. I cant say enough GREAT things about this store. But I can say, that I have found my official dress store for every formal occasion. They are simply AMAZING!!
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Lulu D.
So I am extremely picky, to the point that I traveled all over the Bay Area and then to So Cal on the quest to find my dream dress. I visited most major salons in California and I said "Yes to the Dress" at Flares. I was very comfortable in buying my dress here. Lissa was patient and never pushy. I didnt buy the dress the day of, she gave me space and I just knew it was my dress. As a bride, I didnt want to feel like I was settling or like I was being pressured. I wanted to cry when I found my dress, I started to believe that you didnt cry when you find your dress. Other stores would tell me not all brides cry, it just depends on the bride, umm I cry for other people when they find their dress. I highly recommend this place, the service, prices and selection is fabulous.
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Kristina Makela
Cheap Dresses and Horrible Staff. I went in to shop for a wedding dress for my upcoming wedding. I had an appointment at 4PM; I arrived at 3:45PM and checked in to let them know I have arrived. Another lady checked in after me for a 4:15PM appointment. I was standing by until they were ready for me. One of the workers said "Excuse me ladys this is for wedding personal you need to move and go to the other side of the store." I corrected her saying I was the bride and we have an appointment. Then she said you dont look like a bride. After this encounter I felt discourage to shop here. As I was turning around the lady with a 4:15PM appointment was called to start her appointment.