Category: | Kennel |
Address: | 495 S Arroyo Pkwy, Pasadena, CA 91105, USA |
Phone: | +1 626-795-6060 |
Site: | k9loft.com |
Rating: | 2.7 |
Working: | 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 7AM–9PM 9AM–7PM 9AM–7PM |
ES
Estani Frizzell
When I first took my dog to K9 Loft, I loved it! The staff was extremely nice and helpful and made me feel like they really cared about the animals and the owners as well! Due to the niceness of the staff, I began leaving my new rescue at the doggy day care quite frequently when I went to work. However, after one 6 hour stay, I noticed my dog seemed out of sorts when I picked him up...somewhat lethargic and just out of it. I assumed it was due to an overly energetic day at doggy day care. When I attempted to get him out of the car, he yelped loudly when I touched his back, and couldnt walk up the stairs to my apt. I immediately knew something was severely wrong. He even nipped at me if I tried to move him once he got inside the apt. Long story short, I called K9 Loft right away, and was told nothing happened and everything was great. I took him to the vet the next day, and discovered he had a soft tissue back injury and was told to keep him down for two weeks while administering anti-inflammatory pain medication. Hes finally recovered, but after two or three phone calls, still no one knows what happened and swears everything was great. I understand accidents happen and it couldve been just a fall from him being overly excited, but to have staff working that day not know or see anything, and for him to have an injury like this, really infuriated me. Not only that, it really set him back quite a bit in terms of trust and comfort w/people considering I had only had him for about 7 weeks when this happened. Needless to say, Ive never gone back, and I really wanted to like this place.
ER
Erik Clark
I really wanted to like this place. The store is clean, the staff seems friendly and the toys and food appear to be high end. I took my dog there last week for her first "day care" experience in anticipation of a trip we were taking over the weekend. When I picked her up her coat looked like she had been wet and she stunk of urine so bad I was gagging. She stunk up the entire house that night and I had to take her for a bath the following day. Even worse, my usually happy energetic puppy sat in a corner and looked depressed all night long (maybe she smelled herself). I have since read other reviews that mention time outs and dogs lying in their own urine. Yuck - I dont even want to know what my little dog went through. Anyway, I promptly cancelled the boarding and will never set foot in the place again. Too bad, it is just around the corner.
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Farzin M
If you want to get your dog back covered in its own poop then go ahead and board your dog here. There were four staff members and non of them cared that feces was attached to the back of our dog for definitely more than a day. (The store manger that was in charge tried to wipe him after we complained and it was completely solid, meaning it was there for a while). It was blocking his passage and he was suffering from not being able to relieve himself. We are glad we had a very short trip, otherwise we could have gotten our dog in a lot worse conditions. The real kick was when we walked out to our car and I looked inside the store, the manager and the other employee were smiling and laughing right after we left.
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Luke Henderson
Can I give no stars? They groomed my 10 month old Labradoodle...poorly. I talked the guy in the morning when I dropped the dog off at 8am. I said what I wanted, more or less, and the groomer Jesus gave suggestions. I said "ok, if you think that is best." When I picked the dog up I was shocked. He did the opposite of what we talked about. The dog looks ridiculous. The cut is uneven and obviously unfinished. I cant believe anyone who cares about dogs or their job could do such a careless job and charge money for it. I just left and will not go back. No one else should either.
KI
Kim Richey
We find this location convenient since its next to whole foods. We groom two dogs here and occasionally they will forget to put on the bandana or not get the haircut we quite wanted but overall we are happy with their grooming services. They give a Kcrw discount and also have a grooming stamp card so its more affordable for us. The best part is my crazy 5 lb "tiny terror" Pom is able to be groomed here with no incidents yet. We have also done the teeth brushing they offer once a month and it seemed good. They have classes and boarding but we have not done either.
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Seth Huang
My dog Scout was attacked by another dog at K9. K9 didnt even tell me after he was attacked because "he seemed fine." I only found out after I saw him bleeding that night, and called them to find out what happened. The wound got really bad, and I took Scout to the Vet. The vet shaved him and found that the wound was significant and now infected. I cant imagine the attack was as minor as they made it out to be. I fully blame K9 for failing to identify what was clearly a serious incident. K9 Loft needs to have better practices and policies in place.
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Nitar L
The First Aid and CPR class brought me to this store. Although the class was beneficial and informative, the room they placed us in reeked of dog urine. There was no way around the smell or a window to open, unfortunately. The staff is friendly and always willing to help out with products. The prices are comparable to the average large-scale pet store, but I like the small business homey feel of this place.
MR
Mrs. Gonzalez
The parking "structure" is horrible. Its very small and tight. Some people do not know how to drive, I had a women hit me while existing the site. It seems they have hired new employees who dont know much of dogs or their products. They are no help, everytime I walk into the store theres always employees flirting with each other instead of helping customers.
CI
Cindy Lambert
Not good for emergency boarding. When they say you can keep them there for as long as you need to that is not true. My dogs were confiscated, even after I told them my emergency situation, and they owner was very rude. He raised his voice at me and belittled me and talked to me with a mean tone of voice.
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Joshua Wong
been going there for 3 years now, always nice, clean friendly and my dog cant wait to get in to get groomed.
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Gionne Bozzi
Great service. Groomers are on point most if the time
TO
Tom Ryan
Awful service, tiny boarding quarters, overpriced.
JA
Jason Horn
Great place