Category: | Nissan Dealer |
Address: | 16444 S Highland Ave, Fontana, CA 92336, USA |
Phone: | +1 909-346-2544 |
Site: | fontananissan.com |
Rating: | 4.2 |
Working: | 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 9AM–10PM |
MB
mbalcarcel90
On June 24, 2017, between 1-3pm, I arrived at Fontana Nissan to have my car inspected. Service Advisor Anthony Laija welcomed me and questioned what was the issue. I explained that my AC was not working and was throwing hot air. He explained to me that my car would not be inspected that Saturday, but it would Monday morning. On Monday, June 26, 2017, at 1:15 pm I called Nissan because I hadnt heard anything about my vehicle. Service Advisor Herman answered my call and I asked him what was the status of my car. He wasnt aware of my vehicle, who was my sales advisor who checked me in, and he had trouble locating my vehicle in their system. Herman asked if he could return my call once he found out where my vehicle was in the process. At 1:21 pm, Herman called stating my paperwork got lost "in transit" and that my vehicle was yet to be worked on and that his manager asked him to take over. He then asked to give him 30 minutes to figure out what was wrong with my car. 30 minutes passed by and he had yet to call me back, therefore I took the initiative to call him. At that point, he states a longer diagnostic was needed to find out what was wrong. At 3:50 pm, Herman calls stating I needed a control unit and an ipdm and that neither of those parts would still guarantee my AC from working. The cost of the repairs would be $1250.00 if I didnt need a compressor after repairs which would be an additional cost of $500.00 or I would pay a diagnostic fee of $288.00. I questioned why the repairs were going to be so much and how he wasnt guaranteeing me that my vehicle would work? Whats the whole point of a diagnostic? I then asked him to give me time to decide to see if I was financially ready to pay $1250. Today June 27, 2017, I took it upon myself to call the local dealers and ask what their diagnostic fee was. Montclair stated $125 (set fee), Ontario $135 (set fee), San Bernardino $145 (set fee), where did Fontana Nissan get $288, I have no idea. At 12:50 pm, I called Herman and told him that I thought a fee $288 was ridiculous after finding out that other Nissan dealers withing a 30 miles radius were charging less. He quickly responded "well fine Ill be charging you $130 and you can pick up your car today", I quickly noticed his rude change of attitude. At approximately 5:30 pm, I arrived to pick up my vehicle. Service Advisor Andrew Martinez quickly assisted me asking how he could help. I told him I was here to pick up my vehicle and I was requesting a copy of the diagnostic they did. He quickly searched the system and found no notes on my vehicle. He walked over to Im assuming what was Herman desk to find my paperwork, in which he quickly read a note written by one of your receptionist stating "she was very upset please call". Andrew walked over to a room on the right-hand side where Im assuming your admins are located asking to see if a diagnostic was done. Shortly after he walked back over just to tell me that they had no notes or diagnostic results on my vehicle. Andrew quickly apologized and asked to leave my vehicle one more time and he would make sure the job got done. As great customer service, Andrew was giving me I was not going to leave my car another day with this huge headache they gave me. How does a dealership have my car since Saturday not work on it until I call, and then try to charge me an arm and a leg for a diagnostic fee giving me answer as "well we still dont know if those parts will fix the situation, if it doesnt itll cost an additional $500 to fix the compressor". Really? Fontana Nissan management needs to really check their service department customer service, making sure they run an exact diagnostic which will allow them to give accurate information on a solution to a customers vehicle, and how they are pricing a customer without notes or anything. They have to have stuff on record in order to give any customer a fair estimate. Please reconsider taking your vehicle to Fontana Nissan. I can assure you any other dealer would be cheaper and more concerning of their customers.
RO
Rosanna Camargo
hola buenos dias, que tal como les va a cada uno de ustedes, bueno dejenme contarles que mi experiencia en nissan fontana fue muy agradable y sobre todo con un final feliz, mi recibimiento en su establecimiento fue por un joven muy agradable el se llama DANIEL DE LA TORRE, se que no tiene mucho tiempo con ustedes trabajando, no tiene la experiencia aun pero no lo dudo que la tendra muy pronto. de principio tubo una relacion buenisma con mi hijo Nathan se volvio su amigo al instante, siempre se mostro amable y jugueton con el y saben ahi en esos detalles es donde uno como madre se da cuenta que es una gran persona, me dio un poco de no se que cuando me senti presionada para firmar el contrato saben ahi deberian de no ser tan duros por que dan un poquito de intimidacion y hay gente que no nos gusta sentirnos asi, bueno pero vamos a lo buenisimo, ahora tengo estacionada enfrente de la casa mi carro nuevo y saben eso me hace sentirme supermegafeliz...quiero agradecer y mucho a Daniel de la torre por cuidar a mi pequeno hijo por darle sus palomitas y el ice cream, Daniel sigue adelante , siempre con mucho animo y sonriente como lo mostraste con nosotras ,,cuidate muchisimo DIOS te bendiga y te protega donde quiera que estes, un abrazo enorme de parte de nuestra familia...ERES EL MEJOR VENDEDOR
HO
Howard Markham
i have never had a worst car buying experience!!! there prices are over priced we had been looking for 2013 rogues found several in orange county stickered in the mid 15K range but we didnt want black or purple that of course is what we found ..so online fontana nissan had two for $15,899.00 ok blue and silver that sounds good. drove out there greeted by a salesman who took us the the 2013 rogues which where all prices in the mid $17k range not low miles .. we said no u have two that are $15 899 on line.. seems they didnt know and required proof of this deal? after pulling up the internet they found them..lol i should of left at this point.. found the car picked one out … i told them Im paying with a check no finance quick easy deal.. after 2 hours of dancing about price the sales manager Richard Padilla says he wont take a check i said ok i see you need to call the bank tomorrow ok.. you can keep the car no! oh ok you want cashier check ok the salesman said he would take my check to the bank and get a cashier check at the bank made out to the dealer no! you have to bring cash $100 bills i said i need proof of payment a check and you can cash the check before we take the car.. he said no i will only accept cash for the car!! he said you need to fill out a credit application. because Im give you credit.. i said we are paying you in full the two salesman in front of me are as shocked as me. they have never heard of this !!! the sales manger Richard Padilla has no place in a manager position.. if i paid for this car in cash i would of had no proof of payment he could have easily said he didnt receive payment and kept the cash!!! this is not how business is done.i think he wanted to sell this car to a person that financed it so he could make more money and charge someone 12% interest. with bad credit that is the only logical reasoning. wish he would have told me that 2 hours before .... please goto another dealer..