Marshalls

Category:	Department Store
Address:	40 S 7th St, Minneapolis, MN 55402, USA
Phone:	+1 612-673-9174
Site:	marshallsonline.com
Rating:	3.9
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 11AM–8PM

Location

Photos 78

Reviews 28

Jonathan Bates

Marshalls by and large is just not a very happy place for me to go... I know people who are bargain hunters (or perhaps shop a lot more than I do) love this place, so I may not be in the demographic to whom they cater. Nonetheless, my discomfort isnt snobbery: its unease at being part of a transaction where the employees are clearly unhappy, and management appears to see guests as shoplifters until proven innocent. On two visits months apart at the downtown Minneapolis location, circumstance left me hunting for a specific items of clothing I couldnt find elsewhere. While I was not hassled (a white male in a suit, dodging around Mens Shoes, on my phone) on either occasion, I was witness to the unforgivable: + I saw a mother and son (not white, the child better behaved than me, the mother on task) efficiently shopping from a list through the various departments. + I noticed them with a bit of envy, since my quest for Pumas was a sad endeavor in comparison... which is when I noticed 2 plainclothes store security clearly tailing them, radioing possibly. + I put down my Pumas and observed. The pair shopped along, filling their basket, unphased or resigned to the extra attention. The mom even stopped the boy at a mirror to see a couple shirt options on the child, and the store cops watched along as she tended to his outfit. So did these calm criminals give their watchers the slip? Did security tackle them as they broke for the exit? Nope. They queued to checkout. She paid. Four big shopping bags in hand, the kid seemed happy. They left. I was ashamed. No shoes for me. I made for the exit, but in an arc through the undercover team who were talking midstore after their targets paid and left. As I passed them, I heard only a snippet of the store cops chat: "...too much merch. She coulda bailed easy." Do I wish I would have dressed these idiots down, and their MoD after? Yes. Did I write a blistering letter to the Marshalls VP Mktg, and their senior division honchos? In far harsher words than here, and in language not appropriate for a consumer complaint, I wrote and faxed several that day. A few days later, FedEx arrives with a priority package for me... the Marshalls execs I dressed down by letter individually combined their reply on (admittedly) gorgeous letterhead never sold in their stores. Then I started reading: It wasnt the predictable, faux apologies that bugged me, or helpfully reminding me that I didnt have all the facts and may have read too much into too little. It wasnt the pointless statistic (US retail thieves steal $275 each minute!) or the pandering about diversity, all the minority charities they support, blah blah... These people attached a Marshalls $40 gift card to my letter, hoping I would take "this token of their appreciation", shop there again and enjoy the "typical guest experience" they deliver. Couldnt do it. I sent the card back with thanks and hope that the TRUE victims of that episode get more than the thoughtful words and token gestures misspent on me... let that family know they are valued guests, not me. Show that kid your respect, not bellicose white guys who fire off complaints. I hope they did, and assume they didnt. And now you know.

Shavkat Metekov

This store has been one of my favorites, has been until today. I had bought a teapot from the Marshalls branch at Mall of America and the handle wasnt heat resistant. I decided to bring it back to downtown Minneapolis location because they were always customer service driven, and today I come in and say I lost my receipt, the person at the corner starts criticizing and questioning me for bringing in the teapot. Says things like, "look at inside, how am I supposed to sell this" I was shocked. I left the corner and came back thinking that Manager would treat me somewhat different but it turns out the same guy, Jorge (Horhey) is the manager! The manager of the store has zero customer service interest! I mean, he was acting as if he paid money for that teapot himself and returning it would cost him money! I even didnt want a refund I was going to buy something else worth the same amount but... I am really disappointed. Manager should be the representation of the store and I still think Marshalls is much better than Jorges attitude.

Loren K

If you work downtown you will eventually make it to the basement Marshalls, thats just a fact. Where else are you going to go look for pants and see a freaking kayak? The funny part is they sell furniture sometimes, but its downtown, so you may end up getting a good deal, but then have to figure out how to get it home (they have it covered though).

Joey Diderrich

This Marshalls is probably my least favorite location in the Twin Cities. At least for the mens department. They almost never have anything worth the prices they expect. The only good thing that happens here is when socks and undershirts go clearance. You can clean house when that rarely happens.

Tim Rollins

I go there for the Big and Tall Mens clothing. Unfortunately, that area has shrunken to about one-half of a short rack. Once thats gone, I wont shop Marshalls Downtown again. Sad...

gregory bickham

nice clothes they just run out of all the good stuff and there just high priced they want 35 dollars for a polo short sleave

Jeremy Hop

Convenient location, with they had a better selection of Mens shoes. Overall good selection of other apparel.

bubblesquirtle

Long line took awhile do to understaffed registers. Employees did a good job going as fast as they could.

Ken Bailey

The perfect store for any label. I shop at Marshalls all the time. I love it!!! :-)

Robert Gerhart

Nothing pretty to look at, but you can find good buys here if you look for them.

Jared Bagley

Good selection of clothes, mens shoes department keeps shrinking.