AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	3846 Sun City Center Blvd #101, Sun City Center, FL 33573, USA
Phone:	+1 813-944-1033
Site:	primecomms.com
Rating:	4.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 15

Reviews 23

Dee hood

WARNING This is a third party store which means that ATT can not help you in some instances. This store is understaffed and the wait times are long. My experience here was a nightmare. I tried to order a new iPhone through this store and after a week of not getting it, I cancelled the order. When I went to apple to pick up my phone rom them they couldnt activate the new phone because this ATT store had not cancelled my order from the day before. I spent another 30 min on the phone with ATT (from the apple store) while they tried to resolve the issue but could not. ATT said the only thing they could do was to add another line and give me a new number until this store cancels my order for the phone. I ended up still not getting my phone because I figured if I have to change phone numbers I might as well get rid of ATT and go with another service, but I want this resolved before I do anything. SO BUYER BEWARE avoid this trap.

Troy Merkl

Staff is clueless tried to return note 7 under recall for a galaxy 7 edge. Was told they can not take back note 7 accessories with out the original box. Who keeps a box from a crappy phone case and a screen saver refused to give me a refund. I did not want the same stuff for the new phone. Also was asked to come back in an hour so they could get there computer straight. Went back the person helping me had gone home spent 2 more hrs trying to get things straight finally a district manager came at 8:10pm and told me if I raised my voice he would not do anything for me. And that at&t would not help either all over what to them was a 5 dollar phone case I suggest some further management training loose a customer over a phone case pls poor poor management. Go to a corporate store if you really want to be taken care of.

Ron Brewer

Went I to cancel service because it was so expensive, the sales person got is to bundle service with direct t.v. wireless 3 phones and home phone. All supposed to be 330 all included and all on one bill. We are now paying for everything separately with cellphones alone being 350 a month. AT&T customer service is helping us get it all sorted out but said all of our paperwork is the worst they have ever seen. Go to another location all they care about is making the sale not making sure everything is done properly.

Desi Thomas

I went into this att location about a week ago and I was greeted at the door and was treated with the greatest customer service then I have had at other att stores . These guys were extremely professional and explain to me how much my bill will go up by getting a new phone and tablet and DirecTV! And the manager even came out and thanked me for my business which made me feel greatly appreciated ! I recommend anybody switching to att or getting and upgrade to go see these guys !

clint elliott

Salesman promised significant savings on bundled plan, turned out to cost way more. Salesman moved out-of-town, other salespeople say they cannot help and can only suggest contacting customer service. So I went to the other ATT store, they helped me mitigate the damage, but I am still stuck with 2 year contract. If I had gone to the other store to begin with, my review would be A+ positive. Avoid the Ruskin/Sun City Center Store. Staff is untrained and unsupervised.

Alana Hubbard

I absolutely love this location. I walked in looking for a case for galaxy s8, and left with so much more! Amanda gave me a great deal on a case and a screen protector, and also helped me set up DTV Now at half the price! I told her how Spectrum decided to add $50 to my bill and that I was going to cancel my cable altogether. Thank you Amanda!

Tiffany Morgan

They ran my husbands credit with permission, and we are closing on a home. Then told us we had to pay 30% of our phones (close to $600). When we got home he called AT&T and they told us it was only an option, and he didnt offer us the other option of just paying the taxes.

Mike Valcore

I like this a lot for 2 reasons! 1 the staff, they are always friendly and go out of their way to help me out! 2 the location, I have yet to have end problems with parking! These guys do everything for me, my cellphone, my iPad, my TV and my security system at home!

Miles Valentine

I had a great experience with Jeneva. She explained everything to where I could understand, answered all of my questions and concerns. Gave me no reason to second guess nor feel otherwise about At&t. Gave me her undivided attention and cared for what I was needing.

Antwan Alvarez

Walked into the store looking for iPhone cases and came out with Digital Life! Jeneva was great! she explain everything about the new security system and automation and its only a 2 year contract compared to other companies that force you in a 3-5 year contract

Jairo Gallon

The staff was amazing. I immediately felt welcomed as soon as I walked in. Bryan was able to help me with no issues. Left with a new phone and tablet and even saved money on my phone bill. 5 stars. Definitely recommend others coming to this location.

Marco Almeida

Had a wonderful experience with the sales representative in the store. They really took the time to understand my needs. I was probably given the best service Ive ever received at an AT&T store. I will recommend family and friends

IM Eyer

Hostile and was threatened by a sales rep. Said "you old white people dont know how to talk to black people". He then said "you had better leave store or I will go in back -- when I come out you will leave"??????

Laura Parada

Zack an jeneva were soo amazing. They got me a new phone plus a ipad too! They transfered everything to my new phone, nothing was lost this time!! Come here for your new devices they are the best!

Gene Lyons

I switched for a note 5 to a iPhone 7, the guy couldnt transfer my contacts. I had to go home and do it my self. I would have ordered the phone online if I knew I had to do it myself.

Jessica Riccio

Love coming here! Jeneva set my family and I with our new phones and DirecTV and she made sure everything was working properly before we left. Great great service

Travis Cooper

Miss Jeneva Garcia was amazing, she set my business not count up in no time flat because she was super knowledgeable about the promotions and products.

Brian Gonzalez

Staff is amazing, very helpful. They always take their time and make sure customers leave with an understanding of their device. Thank you Prime.

Lois Santjer

perfect! love them and the help I received. they took their time to help me and made sure I understood everything before leaving

cheryl coleman

I was having phone issues and Jeneva was able to help me out. It was a hardware issue and she was wonderful and patient with me

Nick Fiorello

Staff was very knowledgeable about everything. Amanda & Juan helped getting a new phone & setting up DIRECTV flawless!

mike bird

Everything was great at this store. The staff was friendly and knowledgeable. Ask about their entertainment deals!

Diego Atehortua

Love coming here, always helpful and take care of me everytime. Completely recommend this store to anyone.