Rite Aid
| Category: | Pharmacy |
| Address: | 24330 El Toro Rd, Laguna Woods, CA 92637, USA |
| Phone: | +1 949-830-0391 |
| Site: | locations.riteaid.com |
| Rating: | 2.9 |
| Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM |
Location
Photos 32
Reviews 12
JA
Jasmine Lee
On Dec. 14, 2013 at 4: 05 Pm, I went to buy a couple of personal stuffs for my husband, when I saw an male employee came to open a new cash register for a Caucasian lady, I went over to make a line after her. However, soon after the lady was being served, the Rite Aid staff closed the line right away in front of me, waved his right hand to the other line which already have several customer on line and claimed make a line over there! I asked what did he said, and he claimed very loud and rudely: " make a line over there!". After I waited and paid for at the another line, I asked this employees name, and he would not say at the first time. So, I asked the female cashier and she told me his name is "Nick". At the time, he was doing nothing except walking around behind this female employee. Since this is not the first or the second time that this kind of attitudes of this particular Rite Aid Pharmacys some of the employees have been acted over the years I have been encountered, I think its really something that the management of this Rite Aid Pharmacy definitely has to correct about! Dont you think?
AL
Alfred McGuire
After many years of being customers at this location we transferred our accounts to another pharmacy due to a serious decline in customer service at Rite Aid El Toro. In general the staff has become quite unhelpful and rude and is generally unable and/or unwilling to deal appropriately with customer needs and complaints. There appears to be a serious managerial problem at this location: Employees appear to be poorly trained and poorly supervised, and customers have been placed at a disadvantage due to the deficiency.This is quite unfortunate because this pharmacy was formerly quite good in all respects.
CA
camerola00
First time I ever used this pharmacy I was told it would take 15 minutes. 40 minutes later I asked if they knew when it would be ready and I was told 15 minutes again. I left as I needed to get back to work. The next morning I went in to pick up my prescriptions from the night before and they were 15 minutes late in opening the pharmacy. Its a busy pharmacy and I can understand waiting a while for your pick ups but be honest with yourself and the customers about the wait time. The second day of opening late was ridiculous. I work nearby and live out of town. I dont think its the pharmacy for me.
ME
Melina Alfaro
Unsatisfy with customer service. They need training. They never greet. They barely talk to you. In many occasions they seem to ignore you and to help only the customers they want to help. If they see you standing on the line waiting for your turn and your the last one. They ignore you and wait until you get close to them and greet them.
PR
Priscilla McVey
Always courteous & helpful with concerns. Drive through can be too slow but not sure how this can be corrected. I do believe customer in drive through should be considered the same as customers in pharmacy line inside the store. Maybe thats the answer. Thats my suggestion. I will continue to be a Riteaid pharmacy customer.
A
A Private User
The Pharmacy staff is slow and unhelpful. Numerous times I have been standing at the counter waiting for someone to acknowledge my presence. It usually takes a while. And when there is a line.... it can take much longer than it has to. I frequently see others waking out frusterated as well.
EM
Empty Cage
Today was the last time. I cant take it any more. Theyve screwed up my prescriptions for the last time. No customer service, lie to your face, and fail to call you if theres a problem. Im taking my business to any other pharmacy.
A
A Private User
The pharmacy personnel is temperamental. They always have an excuse. If you make a suggestion they get very defensive and rude. Obviously, the district manager is not doing his job but probably generates a very healthy compensation.
MI
Michael Lopez
The people who work there are very helpful Y
NO
No One
Very good ice cream.
BU
Butt Sweat
Ice cream be 2 good
VI
Vincent Jenei
Love their
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