Walgreens

Category:	Drug Store
Address:	101 Forbes Dr, Martinsburg, WV 25404, USA
Phone:	+1 304-262-4697
Site:	walgreens.com
Rating:	2.1
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 7

Reviews 12

April Haworth

Let me say this first I would love to the survey to be seperate for each department. Cashiers up front onow me we chat laugh wonderful! Make up awesome helped me dramatically with a skin issue that the dermatologist could mad kuddos. Photo lab brought back my picture of my rainbow bridge baby to life on a blanket and now I have something of him to hold. That being said I have an issue with how the pharmacy is run. First of all I am a loooooong time patient of local doctor whom says everytime make sure they have your meds on time or you could relasp. 1) I have seizures the bad kind if at any point in time there is an issue I always wait in the store pleaseit would behoove you to tell me right away so the doctor can fill my medication and not have me seizure due to a communication error. Maybe the system doesnt pop up right away but I cannot afford to wait 20-60 minutes later for you to say " Mama there is a issue with insurance vs doctor please call both. Thats fine but dont have me do it 10mins before the office closes no one will fix it for me. With being said seizures will HAPPEN. ALSO I take a pain med every month clock work on the same date. So when I come in drop off my script and say is it here and I am told there is only part or none my insurance sees a partial a a whole and will not allow me to pick up the rest until next month. With the not being there and with narcotics its a roll of the dice,I maybe not able to get the med because a truck didnt show and I have to wait x amount of days.2 days causes withdrawal from the pain meds and fevers along with stress BOOM another seizures... Then the day I am sold the medication is some how the day that starts my thirty. Look it may make sence to you but the paper has a date also I am on a contract so many times I am over or under on count days I marks and then kicked out of the clinic. Makes it worse is I am not a substance abuser I have a terminal illness and the state of WV requires this for all chronic pain users. I need to know what days truck is to avoid missed doeses and issues with doctors. Seizures send me to the ER...please gix these issues there were alot of angry people today in line and waiting it was chaotic and other depts had to help.

Amber Moats

Ok so I will start by saying that I adored the cashier I dealt with on the day of my daughters birthday party, she was WONDERFUL, I believe her name was Jessica (could be wrong) I have a ton of balloons filled! She was so helpful and knowledgeable! She clued me in on every single sale of the entire store by memory! She truly cared about her job and took pride in it! I made sure to tell the manager how great she did when he came out from the back with my balloons! Now, for the negative side...the pharmacy is HORRIBLE, they are always so busy and understaffed. You wait FOREVER for your prescriptions, and they only hold them for 10 days at a time, which isnt ideal for people who work and have kids and some times, time gets away from you. I dont like the pharmacy and never choose to use it OR CVS, I use a local pharmacy, Reeds in Spring Mills. I do like the actual Walgreens store though, although some items are pricey. That cashier made me want to return! So thank you! :)

Frank Danfelt

I really think they really need some good management. In both the pharmacy and the store. I went there to get my meds, and they wee suppose to have it ready. Once I reach the counter I stood there an additional 25 minutes because they did not have it ready. After finally getting my meds, I went to the front to make a purchase. The lady there had a issue with he register, and called for the store manager. She called back for him 3 additional times before he finally came up. He looked very angry and never said a word. No apology o anything. I wrote to their customer service, and all I got was a call from the store pharmacist, who proceeded to shower me with 8 minutes of excuses. I am transferring all my prescriptions to different pharmacy.

Jacob Mullins

Yet again the pharmacy has not had all my medications ready at the same time. Called the refills in the night before for a 10 am pick up. There was a problem with the refill amount and the insurance.... so i find myself asking... what is the point of having my phone number on file if they dont call when there is a problem to find out what i would like them to do???? Please get your stuff together... i am reaally getting tired of having to post a bad review every month...

Jody Rosier

I have never had a quick experience with this pharmacy. Multiple (10+) ocassions Ive spent 20+ minutes waiting to talk to a customer service rep. RUDE, RUDE, RUDE!! Complained to managers and they just make excuses. Understaffed and desperately need a lesson or two in customer service! I stayed a customer for so long because of their 24hr service... thats gone, now so I am!

Tara Smith

I only rated one star bc you cant rate less this pharmacy is terrible!! Horrible service awful customer service and there is always a wait of 30 minutes or more even when then send a message saying your RX is ready. Definitely will take my business back to the other side of the road! At least CVS has polite employees!

Christina Hensler

I was told at 9:07pm my prescription would be ready in 30 minutes. Went back up the counter at 9:45pm and was told it was never put into the computer so she told me I would have to wait another 30 minutes so I ask for it back. I was not going to wait another 30 minutes!!!! If I could give 0 stars I would!!!!!

Misty Drummond

Depends on the pharmacist if u have problems getting your script. Im a cash pay in brake my script up in get filled as I get cash. Some fill without a problem in others wont fill it. If it wasnt for having a problem finding a pharmacy that will split the script I would go elsewhere in get them

Teddy Newman

I get my pain meds, insulin and victosa there. Well after tonite will find another pharmacy. If I cannot fill pain med at nite (their new rule), guess should not fill any thing there. It is their loss of 4000 per month would be nice if they had sign or send email.

Matthew Steenhoven

WOW this pharmacy has to be the slowest most unorganized place I have seen in my life its like the DMV. Call In prescriptions wait a few hours to get them filled and then wait a few more hours in line before you pick them up..REALLY

Crystal Wood

Was told 20 minutes. Been waiting an hour and told is still not done. Seriously the pharmacist is slower than a turtle stuck in molasses. And Im only doing a favor for someone since she doesnt drive. Get it together!

TechnoNomadic

I was in on a Sunday and it was pretty quiet. I only had to wait for a prescription for a few minutes. Employees were helpful and pointed out a one day sale on this, the day before Halloween, on bags of candy.