Related: | dollar tree yelm |
Category: | Grocery Store |
Address: | 7411 NE 117th Ave, Vancouver, WA 98662, USA |
Phone: | +1 360-896-3500 |
Site: | fredmeyer.com |
Rating: | 4.2 |
Working: | 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM 7AM–11PM |
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Jesse Jacobson
Just had the single most embarrassing and frustrating moment in this store. Ive been shopping here since it was built. Ive been a loyal customer and Ive never returned a single item. Just wanted to get that out of the way. Now to my experience this evening. I just returned home so Im steaming right now. I went to this location initially @ 7:55pm as stated on my receipt. I bought two loaves of bread and a powerade as well as what I thought was a jar of Ol Smokey Moonshine. I get home, change into my pjs and settle down for the night, I go to take a sip and ITS WATER. Someone from YOUR STORE emptied the contents and replaced it with water. These jars have zero anti tampering devices aside from a small piece of paper that can easily be peeled and replaced. I rushed back to the store, arriving @ 8:15 PM, I wait in line to address my concern with my cashier PAM who was very nice, apologized and referred me to customer service where I was greeted very aggressively by someone who didnt seem interested in helping me at all. She called around, and after each call she just looked at me and said "Well she wont do it either, let me make another call" Eventually she sent me off to get the other two remaining bottles on the shelf for comparison. When I got back to the customer service desk the "MOD" was there awaiting me with the most suspicious and humiliating look Ive ever received. She instructed me that now nearly 50 whole minutes had passed since I purchased the initial bottle and that was just too long for her to "feel comfortable" doing anything about it. I informed her I live 10 minutes away and I had been in the store for nearly a half hour now waiting for someone to help me. The whole goal was to at least get a look of concern and maybe a little trust out of your staff that someone is tampering with you liquor, instead Im out almost $30 and left knowing I will never. ever. return to Fred Meyer again, and Ill be telling this story to anyone and everyone that will listen. I even offered for them to take a copy of my license. Im not some petty thug draining liquor bottles and I wasnt even asking for cash back. The damn things were on clearance anyways! You have a serious problem at this store with your customer service and the way they approach your guests. I wasnt asking for a lot, just that someone take me seriously.
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Allie F.
Lots & lots of empty shelves in Apparel. Granted I went during the Pres. Sale but seriously...replenish stock even if not on sale! There were entire rowes of shoes the entire 15 long selves & multiple rows, empty. Looked like a going out of business sales on the last day. Staff just gave a canned "in-between season" response. While I understand that, they shpuld if smart, take the op to flash their new wares for next season. Bargain shoppers will often spend savings on the newest option. Missed a huge opportunity! Bad business mindset with old mindset...I work in promo so I know what Im talking about! I went to get low-cost inyerview attire...almost nothing top to bottom for a female not interested in "Career" leggings! Their slacks rack was 3 or 4 brands and litterally 1 rack. I get that the lacksidaysicle mindset happens in trends such as our current but truth is, those buying said items are NOT millenials. They are a min of 5yrs into career path & not looking for leggings or jeggins for work. They need cheap slacks & buisiness casual dress equal anything non-suit but can be professional. Leggins are neither! Key announcement for buyers at these corp stores...no one is shopping in the "career section" for items that double as Friday night club wear that they can also wear to the office (they had the fake leather strip on the sides even in this section). They hit Juniors or the everyday section. Just sayin!
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Tracy Bird
I like the new look of the store. However the employee friendliness has went down hill. Rarely get anyone asking if you are finding everything alright? Also in the deli, not friendly at all. This has been on several occasions. Some of the long time employees of this store in Orchards are still very friendly. I didnt realize how much the costumer service went down until I went to the Salmon Creek store the other night. From the time I walked in, at the butchers, deli, needing help and cashier nothing but smiles and willingness to help and make sure everything is great. I left that store very happy, but quickly realized I do not get the same service at the Orchards Fred Meyer. I do remember a time when Orchards was like the Salmon Creek store, I really hope it could go back to its original costumer service values.
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A Private User
I dont usually go to the FM at Orchards, but I stopped by today to buy some grocery with my little one. FM and Safeway usually offer free cookie for kids as a treat, so my little went there, asked for a free cookie and got one. However, an old lady at the bakery said to us: "you can not coming back for another one," as assuming that we will keep coming back and take advantage of them. Come on?! A cookie not even worth a dollar?! It was supposed to be fun for the kids BUT I COULD REALLY CARELESS ABOUT A DAMN COOKIE! And when we checkout, the cashier looked at us suspiciously, asked me whats in the bag (with cookie inside)? Was it something need to be paid for? FM, STOP TREATING EVERYBODY LIKE A THIEF! Safeway never make a scene like this for a cookie!
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Jeffrey Febus
Stopped in to pick up flowers so they would be fresh. They did not have the Petunia Flats for $9.99. I asked for a rain check and was told by manager Jen that it is policy to not distribute rain checks on seasonal items. The other employee (cashier) that Jen was speaking to stated Fred Meyer will not be getting anymore flats of marigolds & petunias for the rest of the year. The last I checked it was only May 15th??? Flats of annuals peak there sales in June! A hearty, summer flower not available at a major retailer... This is the 2nd time I have needed something from this store and was failed. I waited 6 weeks for my bicycle to be assembled and then placed on display to be damaged. This manager is NOT customer service material!
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dan uphoff
I just literally bought a love seat here. Get it home. Inside the house. Out of the wrapping and find part of the backing is broken. I am disabled. I am not supposed to lift over 25 lbs. I can not kid this thing back in the roof and take it back Yet I get told Im the phone that is all they can do. Do they not offer any warranty on furniture they sell ? Just ridiculous they expect someone who is disabled to kid it back up. Will never shop at again. Guess I get to learn a 300 dollar lesson because Im not going to screw my back up more to take a love seat back.
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Vali Sferle
Very bad customer service !!! I was at the selfcheck out and got some cash back, i stoped away from the machine 5 stepa turned around to get my cash and the older couple that were right behind they said they didnt see any cash coming out either. Called the manager and they were not able to give me my cash back because there was nobody to look at the cameras. And i asked if I leave without my money?? They said yes! So i left without my cash. No manager was authorized to give the customer $20.00