Shiekh Shoes

Reviews 9

JO

John Hogan

Worst retail shoe store I have ever been to! I would give it less than one star if possible. I purchased a pair of Adiddas with my younger sister, she wore them ONCE for a very short period of time and a big section of threads were falling out. Anyone that knows shoes should know that this shouldnt happen after wearing them once (just walking around). We returned to the store within just a few days of buying them and asked for a refund. They were obviously defective shoes. Upon returning to the store and asking for a refund we recieved quite a bit of attitude from the woman who was working. At first she said "due to them being worn, there is nothing we can do about it." Well... After paying almost $90 for shoes I was not taking that for an answer. Came back the following day and the same woman was working, this time we recieved the same attitude and she went to the back to speak to the instore manager. She came back with, "well. The manager said we will take these and replace them with the same shoe." this was then followed by "We do not have them in stock and you would have to wait AT LEAST 14 business days to receive them." (so I paid almost $90 and would leave the store with NOTHING!) As we were to be leaving for vacation before those 14 days would even pass we decided that was not going to work. I asked to have the manager come out and speak to us face to face. (I was tired of the rubbing back and forth and not hearing the discussion.) The manager came out after several minutes with a funny smirk on her face and an attitude. We spoke for quite a while and she went on saying they have nothing but quality shoes and they were not going to refund it because they had already been worn. I in return told her that if they were confident in their "quality" product they would not have such a ridiculous policy. She shook her head and denied it. I asked for contact information of someone who is higher up in the company and she was quick to say "fine. I will just call them right now." she "made the call" and needless to say, she did not come back out. The woman we had been talking to prior to the manager came out and took the receipt out of our hands and finally gave us a refund. Long story short, I would just save yourself the hassle and shop elsewhere. You never know, you may get a faulty shoe and be stuck with it due to their terrible "policy". If youre in the Tacoma Mall, smart choice would be going to Nordstroms, or another well known/better rated store. Terrible customer service, low quality, awful return policy. Would give it less than 1 star if it was possible.

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JA

Jared Moen

Worst customer service by far firstly let me start off with what happened to me bought my wife a pair of boots for christmas took them home to wrap them opened the box and there where 2 different boots in the box -_-". Went back to get the correct pair of boots and they said no they cant do that. I had to speak to 3 different people before I could get the right boots on order. Placed my order 18 dec 2012 they said they will call me when my boots came in never got a call. My wife has called everyday or so gets a different story each time. Walked into the store they say my order was not placed till the 2nd of Jan 2013 and said her boots would be here today its now the 16th still no call and no boots. They dont or should I say wont give me a direct answer as to where the boots I paid for are. Let alone dont carry the size she wears in store ever size 8-8.5. They are extremely unorganized and quite frankly morons dont waste your time or money go to a different mall or just order on line...... FYI still waiting on her boots

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KE

Kevin Moody

Worst shopping experience ever. First I decided to get my wife a gift card for her birthday. Huge mistake. When I brought her to the store they were adamant that I had already spent the money. After an hour of them holding the card not doing anything they told me to find the receipt and come back. I found the receipt and at this point I just want my money back it has been 30 minutes so far no end in sight. Never shop here if you do you are asking for a migraine. They are all incompetent 45 min mark.

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TO

Tommy TU

Brittaney store manager has no customer service skills whats so ever went into the store to return two shirts which I was told at other location I would be able to with no problems she wouldnt gave me the customer service number and pretty much wouldnt even help me after this interaction with this location wouldnt suggestion buying anything from them worst services I had I. A long time.

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JE

Jennifer Moody

Said I could use my gift card online, well no you cant. Called their customer service for help and she didnt know anything. She said all the information is online. According to the website you can buy gift cards but you cant use them...wth? You also cant see you balance or find out if they expire. This place steals, stay away!

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KA

Kathlyn Muller

Nykia assisted my daughter and I and she is amazing, her customer service is top notch and her memory of her customers surpassing 90% of sales people I have encountered. I will come back again due to her service.

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AA

Aaron Dubuque

Worst place I went to go return my shoes and they bent my shoe that I was returning to make it have creases

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RE

Redrooler

The selection is good and the prices are too. The staff gave me all the help I needed

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B.

B.L. Roper

Good shoes, good prices.

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