Kay Jewelers

Category:	Jewelry Store
Address:	401 NE Northgate Way #913A, Seattle, WA 98125, USA
Phone:	+1 206-363-2422
Site:	stores.kay.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 13

Reviews 5

Rachel Callaway Ene

Kay Jewelers is a mall chain that is a step up from buying at a big box store. So, why would one choose Kay? Price and customer service. The price is set and doesnt differ so this store really comes down to customer service. If you get any associate in the store youll be very pleased with your experience, however, if you have an issue with an item or need managerial assistance you will be very displeased. The manager at this location is moody, unprofessional, and very difficult to work with. An issue with my jewlery arose and she did everything possible to avoid correcting the situation (it was a quality issue with the item) and went so far as to blame me for defective manufacturing in the end. She spoke through associates as if I wasnt present and refused to correct the item initially and did so only after an associate at the store gave me a 1-800 number and the corporate associate I spoke to issued the correction. I usually shop at independent jewlery stores and the manager of this Kay Jewelers has made sure I will do so in the future.

LilMinion 206

Horrible experience at the Northgate Kay Jewelers. The manager has a horrible attitude, very unfriendly and absolutely no customer service skills. Gives a bad impression of the Kay Jewelers company as a whole, and more than disappointed that they would treat their customers this way when their products are expensive and people are expected to be lifelong customers.

Gene or Sara Moster

This company honor what their store managers promise. I had an issue with the Northgate Mall kay jewelers, we had a mis communication and they gave me 0% interest rate of the ring i just recently purchase but when I got my purchase they charge an interest rate.. I message the company and they honor their promise to me and gave me 0% interest rate again.

Freddie Hogan

Came here with my husband to design an engagement ring. Daniel assisted us throughout the process and we couldnt be happier with the end results. He has an incredible amount of patience and worked very hard to stay within our budget. I will always look forward to coming here for jewelry.

Matthew Prall

Had a friendly experience at Kay. Went in to look at wedding bands and they seemed experienced, to know what they were talking about, and not too overly pushy. Didnt see anything I quite liked personally.