The UPS Store

Category:	Shipping and Mailing Service
Address:	1001 Cooper Point Rd SW #140, Olympia, WA 98502, USA
Phone:	+1 360-705-2636
Site:	theupsstorelocal.com
Rating:	2.7
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–5PM Closed

Location

Photos 9

Reviews 10

Matt Albrecht

Employees were friendly. I came in on a Saturday and informed the employees I had to ship a laptop that had to arrive on Tuesday. I was informed that Next Day Air Saver would have the package picked up Monday and delivered Tuesday (Olympia to Kansas). Something happened and the package didnt get picked up until Tuesday, so the laptop wont get there until Wednesday. This creates all sorts of problems, as the recipient is leaving town (was hoping to do so with her new laptop), and now she may or may not be back in town in time to pick it up from the UPS depot before they do whatever they do with unclaimed packages. I can predict the following response: "You should have planned ahead and not waited to ship until the last minute." Well thats not any of your business. If I pay $173 to ship a laptop, I am counting on UPS efficiency and systems to track it right and get it there when its supposed to. Instead, it sat in this location for an extra day. I called and was informed that a 10 day refund process would happen. If it works and I get a refund for the shipping costs, I will be satisfied, but even if the shipping is free, its too late to help our situation. All UPS are not created equal, apparently. Just look at the reviews.

kathleen bertoglio

I had sent my $165 iron in for servicing a few days after Christmas and in the process, lost my tracking information. One month later, I contacted the company that services the iron to see about when it might be finished. They told me a bit longer. One more month pasted by and still no iron. Upon yet another inquiry, they told me that they needed the tracking information. My only hopeful option was to go back to the UPS store and ask if there was any possibility that someone could help me find the tracking number. A young woman named Sushan took time from her busy day to look AND find the tracking information. She printed it out for me and off I went. I honestly cannot thank her enough! This was the best customer service that I have ever received at a UPS store. She was not only helpful, but had a pleasant attitude an a smile--she told me not to worry that she would find the tracking number. The repair company admitted that they lost my iron and so they replaced it with a new one.

Nicole George

Still worst customer service ever. After 3 attempts to pick up a package UPS told me was there, met with blank stares of disinterest and mild annoyance at this imposition made on them, I finally had to resort to calling customer service at the 1-800 phone number they are only too eager to offer, as they reportedly know nothing. Ever. They knew nothing about anything except what I, myself, had access to online. Apparently, UPS was unable to deliver the package because they were full up. No one mentioned this to me. Poor training? Complete lack of interest in providing accurate information? Are they even a UPS store? Someone should tell UPS if they are not. Will never go there again for any service requiring assistance. Well probably all be happier for it. No love lost here. Definitely dont listen to owners defensive comments on here.

Brian Sheldon

My wife went to pick up a package for me and was given a hard time and was almost denied because it was my name and not hers. Then I still received notifications of it being there. When I called to see if there was another package there for me the guy (with a very heavy Asian accent) was asking me a question I could not understand. I offered my tracking number and he yelled at me and then hung up on me. I tried to call back and he wouldnt pick up. I was trying to save a trip to town but now because of this guys horrible customer service I have to waste fuel and a couple hours of my day. I would rather risk my packages being stolen off my front porch than deal with these rude people!

Scott Peterson

Horrible customer service. Tried to send a package to be billed to client and stated that upfront. The older lady employee packed the laptop and then said it would be $70 to send it and refused to bill the business that was requesting I just bill their account. When I repeated that I was not supposed to pay for it, I was told it would be $20 for the packing she had just done, a foot of bubble wrap and small box and tape. When I said I didnt want to pay $20 for a box the employee took a box knife and carelessly cut though all the packing materials and rudely handed me the laptop back and said I need to go to a different store to send it back to them.

Pearl Monson

This is a HORRIFIC UPS store. I was extremely disappointed with the service and "store policy". They charge $2 to tape up one simple box and charge over $2 just to send them an email to print! The tape they use only costs $2 a roll and you can tape up about 40 boxes with one thing of 3 inch tape. I only used 6 strips of tape! $2 is absolutely ridiculous. So much for a "one-stop-shop" kind of place, I will NEVER EVER come here again and I strongly advise everyone else to steer clear. I know what a good UPS store is like because I work for one in a different state. THIS PLACE IS TERRIBLE!!

Robley King

Google gave me a number for the local UPS location, which I called to ask a simple question about an incoming package. The person who answered the phone was astonishingly rude. He told me that the store (#1902) was a franchise and he could do nothing to help me. Then he hung up. Wow. Basic customer service (and good manners) would dictate that the store employee give me the proper number to get in touch with the local UPS distribution center. NEVER is it acceptable to hang up on a customer asking a legitimate question. That employee should be properly trained or fired.

Jessica Moore

I live in Alaska and had to ship something home after the holidays. The ladies at this store were incredibly kind, professional, and helpful! Im happy to report that every single one of my crystal champagne flutes arrived today... in one piece! After I left the store the ladies individually wrapped every single one and made sure they were secure. I also had several other breakables in the box that made it safely as well. Wonderful customer service and a perfectly delivered package... it doesnt get much better than that.

Martin Jubb

This store is great. I used it twice for returning Comcast equipment, and both times the experience was good. They send an email confirming that you sent your gear back to Comcast through them, and it has a tracking number as proof you sent it they email to you.. Apparently they have an account with Comcast so they will take your gear, box it up and send it to Comcast no charge to you. If you take your equipment to Comcast to return, you have to wait and wait. They are knowledgeable and friendly, highly recommended.

Pat samson

My experience with this store is very bad. I like the UPS service that comes to my home here in Olympia, but when I called this store to ask them if it is where I have to locally pick up the package I cant be home for, they were very rude to me and hung up on me. They were also rude to my gay spouse when he called them earlier. This is totally unacceptable behavior and not what we do here in Olympia nor is it typical of what service I have gotten from the regular UPS delivery people.