Hair Plus Beauty Supplies
| Category: | Cosmetics Store |
| Address: | 8012 S Tacoma Way, Lakewood, WA 98499, USA |
| Phone: | +1 253-584-8000 |
| Site: | facebook.com |
| Rating: | 1.8 |
| Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9:30AM–6PM |
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Photos 73
Reviews 6
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DongNghi Le
I wish I could give them 0.5 star. Their customer service is horrible. Most of their staff are super rude. I am a very nice, pleasant young Asian girl. I visited this store a lot for my cosplaying and buying little hair accessory things. And I have always notice their customer service wasnt very good, but didnt mind due to the wide merchandise selection. But the my latest experience at this place was the final blow. A. My mom and I came in, looking for hair pieces for her her hair for my cousins wedding. The lady was showing us real hair extension, I asked if I could bring it over to show my mom over the wig area. She didnt agree so I have to call my mom over. B. So my mom bought a brownish pony tail. She died her hair the day after and it turned out purplish brownish black instead. So... TWO days later, we came back here asking if we could exchange (EXCHANGE, not return!) The manager lady, said no, and I quote "No exchange!" She was so rude. And I tried to explain and even pleaded with her with "please", but she just threw the word back in my face. "You cant just go dye your hair different and came back for another color. No exchange", She repeated. And I pointed out that on the Refund and Exchange Policy, it says: 1. No items refunded or exchanged after use 2. No items refunded or exchanged in bad condition And we didnt violate any of those thing. My mom hasnt used it (I showed them the date that my mom was going to use it for using my cousins wedding invitation card). And it certainly was in a good condition! I argued, pointing out the logic with another store associate, and the young lady was just saying the same thing as the older woman earlier - "Im sorry, its our story policy, no exchange." And IT MADE NO SENSE, because the policy on my receipt says that I certainly can exchange. If either they or I was going to call security, they would lose so badly, because my argument was clearly very sound with all written evidence.
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Devin Mikoshaba
I had a great experience here! The staff was very friendly and very helpful. The selection is very extensive and the prices are decent. Definitely going to be a returning customer!
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Lizzie Cha
Very disturbing place and operators. They lack customer service skills, and are very rude. There should be a dislike button!!! They dont deserve any star.
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Laura Levingston
I bought a bundle of hair , package said 24.99, when I got home and checked the receipt the worker had charged me 32.99.
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Samone Nutall
I have never had a bad experience. .but I always know what I am going there for
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Linda Moreno
They are racist the wigs are no good
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