Computer Shack

Category:	Computer Store
Address:	18522 Veterans Memorial Dr E, Bonney Lake, WA 98391, USA
Phone:	+1 253-826-3823
Site:	mypcshack.com
Rating:	4.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3PM Closed

Location

Photos 34

Reviews 22

Dull Turtle2241

I am NOT happy with their customer service or lackadaisical I dont care attitude. My son brought 2 games in on Saturday to be repaired. The lady behind the counter first told him he should go to game stop. When he told her that he already had but that they didnt have the right equipment to repair them. She said she was really busy and that she wouldnt be able to get to it until Tuesday that she would call him Tuesday when she was done with them and he can pick it up then. So today, Wednesday, I stop in on my way home from work to pick them up for him, she starts laughing and making hand motions toward the door saying I didnt get to them yet Ill call you when I do. No apology for not having them done let a lone for not even looking at them. She acted like it was not important for her to even take the time to do what she told my son she would. I am totally appalled by her I dont care your not spending enough money get out of my shop and stop wasting my time attitude. I will never do business with them again!

Erinn Hargis

Holy smokes! I LOVE Michelle! I am a photographer, and on TWO separate occasions I have lost, damaged, and deleted files on an external hard drive. These files are my livelihood. Each time I have communicated with Michelle, on the inside, I am a completely panic stricken human. She has a way of putting me at ease, with her caring personality and ability to share her knowledge in a way that isnt overwhelming and is easy to understand. When you are in a complete panic, those are the two most important things a service provider can do. I will NEVER go to anyone else for any future computer woes (although, I hope that never happens!). Thank you Michelle! If I could give you one million stars--I would!

arkrad1

I had a FANTASTIC experience with this store! Aaron Turner took very good care of me when my computer decided to die. My old computer was a custom build with 4 hard drives. Three of the four hard drives suddenly failed and I thought I had lost over 10 years of photos and important documents. Aaron was able to retrieve those documents and photos and installed them on new computer for me. The new computer is also a custom-build gaming computer. The computer works flawlessly; I still have all my family photos; Documents and I have never been more happy! I fully recommend this business, Michelle (owner) and, of course, Aaron. Thank you all for your hard work and expertise!

A Private User

I would like to clear up some thing for one thing Computer Shack technicians are certified. Next all of the employees are over the age of 18. Last but not least Computer Shack was opened by Michelle Armstrong and still is owned by Michelle Armstrong. There was never an old man. I am sorry you had a bad experience here. I was unable to find an Andrew with a dead computer in our records but if you come in we will be happy to refund any labor fee you acquired with us for this problem. The only thing I do ask is please stop calling us names. I am not a r-tard. We are all adults here let’s please act like one.

Josh Bacon

Great service! Brought my laptop in for a repair diagnostic because it would not turn on. Michelle jumped right into finding out the issue. She was able to find out the issue quickly and replaced a bad stick of ram all within 15 minutes! The price was very good for the ram and service (she also cleaned fan vents). Very happy with service; Im also a very tech savvy person and I could tell she knew her stuff! She did not try to pressure me into spending unnecessary money on upgrades or services, which is a great quality for an honest business.

Jennifer Warren

This place was soo accommodating! I showed up late! Shame on me! And she let me in even after hours to give me what I needed! What great customer service!!!! Thanks so much!! Promise I wont be late next time! Check out the Computer Shack! Small town friendly service is the BEST!

Stuart Rich

Michelle and her team are very responsive to their customers and do excellent work. Support this small local business! Theyve earned your trust and their prices are very fair. I have had them repair several things over the years and my expectations were exceeded each time.

Christina Sellmeyer

I stopped by feeling a little hopeless about a broken flash drive that was giving me some trouble and Aaron was so helpful! He was very kind and professional and took the time to help me out. I would definitely choose Computer Shack for future computer needs!

Gary Magnant

Aaron gave me a good quote on my gamming pc and it is awsome and runs awesome the gang there are aces thanks again and Ill bring all my business to them. And Michelle helped with additional information and items as will thanks to you both. Cheers

Ian Milatz

Service was great ! They have excellent customer service . Great prices. Do both yourself and the shop a favor and shop here. There are far too little privately owned stores left today. I wont go anywhere else anymore.

Nolan Goodale

I brought my pc into get it checked out before its first boot and I was help much more then I was when I. They help me get pc to boot and sold me a disc drive for only 20 buck, they were very helpful

Meh Youk

I bought my Lenovo Ideapad S450 from the Computer Shack and couldnt have been happier with the price or customer service. A year later and Im still in love with the laptop and the price!!

Angela WM

Theyve fixed a few things I couldnt. I normally dont take computers in. I rarely run into anything I cant fix myself. Prices are reasonable. Theyre moving soon, but Im not sure where.

A Private User

Ive been working with Michelle at the Computer Shack for 15 years and I have always receive fantastic service. Prices are always resonable and the work is detailed.

Steven Whidby

Took Michelle my "dead" harddrive expecting the worst. She was able to save everything from it. Couldnt be happier with the service and outcome!

macat5

This is several years ago but have bought several things from them and had a computer repair done, service was great, was happy with the outcome.

Anthony Ungaro - Airsoft

This a great place to get computer work done. The staff is courtious and knowledgeable. Would recommend to everyone.

Ken Sheil

Great place. Over the years they have helped me with fixing my or my familys computer and buying a new desktop.

Craig Turner

Great computer store. The lead Tech is the best. He can build you a screaming machine!

Ian Lander

They had what I was looking for and they were very helpful! Prices were reasonable!