GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	51 Market St, Zion Crossroads, VA 22942, USA
Phone:	+1 540-832-0414
Site:	gowireless.com
Rating:	4.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 15

Reviews 15

Waves K

This place is amazing. Its hands down the best Verizon store I have been to. The staff there sets the bar for customer service, they are always professional and do a wonderful job at explaining things, and making you feel comfortable. I used to dread having to go in to Sprint to fix things with my phone, or if I had questions or trouble. I lived in Fredericksburg for a year and I would commute to this s oktore, thats how fantastic this Verizon go wireless is. Every single person who works there is so easy to talk to, and great! I litterally reccomend this store to everyone. This is the store that got me to come to Verizon and stay. Not only stay but get my whole family on my plan. They are the litteral best. 5 out of 5 Everytime. Theres never an answer unanwsered here or a problem unfixable

Renee Magruder

Hi my name is Renee and I live in Louisa Virginia and I had service with nTelos however nTelos was awful I could not get any service and I was so afraid of coming home one night and being stuck on the side of the road and I couldnt get any service so I came in to Verizon at the Zions crossroads shops and came into the Verizon store and had the pleasure of being assisted by one of the Customer Service folks named Allen who greeted us when we walked in the door and proceeded to help us switch from nTelos to Verizon adding four lines to my account he was awesome he was caring and he made sure we got all of the discounts that we needed wonderful service and we are definitely glad we switched over to Verizon!

Micah Giszack

They got the plan active but it stopped there. The man who sold us the iPhone was so eager to make a sale that he made up facts (no, no iPhone will allow you to share photos over NFC, and no, the iPhone 5c does not have a 12 megapixel camera. Also, Verizon does NOT use rollover data before plan data, as the gentleman here informed us) that simply werent true both about Verizon as a network and the phone we were purchasing. Apart from all of this, if you have any critical plan issues, an authorized retailer is not able to fix that. As a retailer, their only goal is to make a sale.

George Gorman

Went to the store to upgrade and purchase 3 - I Phone SEs. It was in the evening. We were waited on by Crymzn ("Crimson" - said her parents were hippies) Swann. She was outstanding! Wonderful customer service skills. She was patient and friendly, very pleasant, a real asset to Verizon. She had to take additional steps to facilitate transferring data, because of our deficiencies, but she never got upset and was very thorough. She never made us feel inferior because of our lack of technological skills. I would recommend Crymzn and your store at Zion Crossroads to anyone.

NATHAN NEWTON

Rachel was the most amazing person Ive ever had the joy of dealing with at Verizon. She is super patient and helped me for two hours and was all smiles the whole time. She is definitely not just about sales and went the extra mile to make sure I was completely satisfied and I was happy. I will definitely be referring her to everyone I know and I will definitely go back too her for all my wireless needs.An amazing representation of your company, youre lucky to have her. I tried offering her a position but she was loyal to gowireless.

Pam Plumb

I have been working with Krystal for about 8 months. I have had 2 family members pass away with in this time, which I had on my account she has helped me get all of my lines taken care of. I now have my new phone and tablet. She has been a delight to work with. She has a great personality and willing to help you achieve what you are looking for. In my case I really dont k now much about what it was I wanted but she helped to get just what I wanted. I hope that she will stay at this location so that I can continue have her help me.

Tricia Kelley

Dean was our salesperson and he made the transition of our phones a smooth one. He looked at our needs and did not try to sell us anything we did not need and maximized our transition to our new phones by finding us the best possible deal. Dean is well versed in the knowledge of these products which makes him an asset to Go Wireless/Verizon. 10/14/2016 Thank you Dean for helping me maximize my phones HD services and mobile data while on a call.

Rach Evers

So. Went in to (possibly) upgrade my iPhone 4 because hey, if its not broke dont fix it right? I was pleasantly greeted by Stephen, sierra and crymsn (sp?) and I must say, best time Ive ever had in a cell phone store! They were so fun, made me feel so comfortable and welcome, they really seemed to enjoy my company! You could tell they really enjoyed their job, I hope management takes good care of them, and realizes what treasures they have!

vacutie24

Came into the store to switch over from T-Mobile and even though the credit approval process took a little time for me personally my consultant Stephen was fantastic! He made the process easy for me and kept me laughing the whole time. I was the only customer at the time and the whole team made me feel welcomed. I left the store happy and with a new S8 that I love and a plan that I was completely satisfied with!

Bill T

Horrible service. Walked in, never acknowledged I was in the store. One rep was assisting a customer at the front while three employees were chatting in the backroom as myself and two other customers waited to be assisted. I cannot truthfully say the customer service was horrible due to the fact the customer service was non-existent.

Montana Robbins

This is by far the best experience Ive had with Verizon and Stephen was amazing. I will definitely recommend all of my friends who have other cell phone companies to come here and let him hook them up. It was a very simple process and I enjoyed his personality. He is a very knowledgeable and helpful employee. Thanks again for everything.

Lisa Cunningham

Crystal at the Verizon Wireless store at Zion Crossroads was the most amazing customer service I have ever experienced. I went in the store to get clarification of my bill and walked out with a much lower bill and getting a brand new phone. Truly the best customer service...above and beyond the norm. Thanks Crystal!!!!!!!

Ina Betz

Krystle was the rep I worked with. She was absolutely. amazing. She able to get me and my brother deals on the new galaxy so edge plus, a. iphone 6 and a tablet for me. Im so impressed with. her knowledge on the products, plans and picking out the right accessories. This store I will always come back to just for her

Ken Schroeder

I was driving home from vacation and my Verizon phone was working properly. I stopped by this store and the manager Dean was able to suggest a new phone that fit into my budget and plan. He had me up and running in no time, and I was back on the road. Very happy the new phone. Thanks for the professional service!

Ann Marie Worosz

I have dealt with numerous consultants at the the Verizon store in Gordonsville, VA . Without exception, each and every one has been super helpful and pleasant! On occasion, when one could not help me they have quickly sought help from another person - either there or a call to Verizon. They ate the best!