Category: | Camping Store |
Address: | 350 Independence Blvd, Virginia Beach, VA 23462, USA |
Phone: | +1 757-687-1938 |
Site: | rei.com |
Rating: | 4.4 |
Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM |
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Alice Liu
Staff friendly and helpful, and we love REI, but complaint is with "price adjustment" policy and its communication. The manager made me feel like a criminal for wanting to use my dividend reward and a coupon. We are members and had a dividend reward and coupon sitting on our kitchen counter. My husband was aware but I wasnt when I made a purchase. After discovering my mistake, I returned to the store the next day to request a credit for the reward and coupon was told I could not do so. I explained to the manager that I would not be asking for the credit if the promotion was received AFTER I made the purchase, but it had been sitting on our counter for days. My husband had been saving it for our next purchase. Apparently, it is not policy to remind members of their available rewards and promotions when they pull up member info when given member numbers at time of purchase. In my frustration, I pointed out that I could walk over and buy the item again with the reward and coupon and return the original item, and he told me I was welcome to "work that angle" if I wanted to but that it was dishonest. He also repeatedly told me that all returns are processed as "damaged," as though their decision not to reshelve a perfectly new, unopened item would be my fault and I was to blame for the companys losing money on inventory through my dishonest choices. When we did choose to return the item, the cashier asked if its been used, because apparently not all returned items are labeled "damaged," as the manager repeatedly stressed. Cashier processed the return and labeled it as "new, unopened." I can not shop at a place with such policies, and a manager who himself is dishonest while accusing customers of being so.
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Matt Toller
REI has finally arrived in VB and we are all forever changed! I have been a member for almost 20 years and since moving to the beach have been making the commute to Richmond or my home state of CO for gear. Since our local store has opened I have already placed several online orders to the store for pickup #freeandeasy. For those haters who think it is too expensive, maybe you dont know how to shop or be a part of the coop family because the coop gear REI produces is top notch for a great price and the customer service can not be surpassed. The no hassle returns and product guarantee is worth every penny. I have never personally experienced the bad customer service of other outdoor companies or had the hassle of trying to return a possibly lower priced piece of gear from a random online retailer. I have only heard the stories from buddies around the campfire. So to all the haters I say, Ill keep buying my gear from REI like I have been all these years and you can keep the camp stories fresh!
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Alicia Costello
Ive only been here three times since the store opened, and I have yet to be disappointed. On my first visit, my boyfriend wanted a jacket that was waterproof and great to wear during the winter months and an associate helped him every step of the way suggesting great products. My boyfriend was leaving a very happy camper. On my second and third visit, I was on the hunt for waterproof shoes that would also be ideal for standing long periods of time. Unfortunately, I did leave empty handed because shopping for shoes is dreadful in my world, but I was given suggestion after suggestion and each associate that helped me was a pleasure to work with. Its not necessarily a place Ill return to often, but because of the great customer service, Ill always keep it in mind as an option. The store is always clean, also, and they have a great selection. I dont think youll be disappointed!
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D. Robert Pease
Weve been shopping for hiking boots for my son for weeks. Hes had issues with boots in the past causing his big toe to go numb on long hikes. Visiting specialty backpacking equipment stores didnt seem to help. It wasnt until we visited REI Virginia Beach that we found someone who seemed to know what they were talking about. He was super helpful, and gave solid advice on what kind of boot would work best. After trying on dozens of shoes at other stores the REI salesman (I wish I caught his name) brought out three pair based on what he thought would work. All three fit better than any weve tried, and we settled on one pair that was perfect. So, long story short, I highly recommend REI Virginia Beach.
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Cody Phelps
The absolute best store anywhere to get your outdoor gear. The employees are incredibly helpful because they actually do the outdoor activities in the departments they work in. They sell great products, not the Ozark Trail quality crap that other stores (Dicks, Academy, The Sports Authority, etc.) sell. This has caused some to say theyre overpriced, but when they have overlapping products with other stores, lets say Dicks, REI is the same price and even sometimes cheaper! Plus there is the 1 year no questions asked return policy that really makes REI shine. Be sure to get an REI membership for $20. You get a 10% annual dividend and are alerted to the garage sales they hold every so often.
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Barbara Lifland
Helpful staff, great selections, decent sales, and they offer regular classes. Returns & exchanges are easy; if you buy a one time membership that also gives you annual dividend you dont even need a receipt. Im so pleased that I dont have to wait to visit family in Denver or NoVA to shop at REI, or order on line. Yes, it is a chain but a co-op one that anyone can be a part of. Ive also gone on one of their trips to Belize and it was well-run.
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c. m.
The store itself is really great and when you can find a staff member they are helpful and always knowledgeable. The only complaint I have is that there arent ever enough staff on the floor. I was working with someone and they left to help another customer, but it took so long that I genuinely lost interest. It is a fun store though, but just be aware of the potential wait time.
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kings510
Great products. Knowledgable staff. They are very simple to work with and they have items for every budget. I joined up for the 20$ membership. Lifetime, and cash back at the end of the year. I can not complain. For everything but the small items, this will be my go-to. But who needs a 12$ fork anyways? Love this store.
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Joseph Aschiero
Was in the day after Mathew ran through the area, they were one of the few places with power. Even though the power went out while we were shopping, they still had a backup register running. Theyve got a huge selection and great pricing on most things.
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John S
Beautiful building. Huge selection and friendly service. I didnt buy anything on this initial. Was just in the area and swung by to check out their outdoor products. Will be back when I need to get some more gear, but very good first impression.
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Guillaume Creteau
Beautiful store, superb staff. Quality is top notch and the prices arent bad. Great location outside Pembroke Mall. You can pretty much find anything here. So nice to have this place at Town Center and L.L. Bean at Lynnhaven Mall.
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Heather Kolb
I like to wander the store and look at what is available. There are associates available to help if need. Store is well organized and tidy. Womens clothing selection seems less than other REI locations.