Barnes & Noble
| Category: | Book Store |
| Address: | 4485 Virginia Beach Blvd, Virginia Beach, VA 23462, USA |
| Phone: | +1 757-671-2331 |
| Site: | stores.barnesandnoble.com |
| Rating: | 4.3 |
| Working: | 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–9PM |
Location
Photos 100
Reviews 46
ME
Melody Fernandez
I used to come here all the time! Their is young lady at the Cafe area who is very customer service oriented and I enjoyed her pleasantly patient nature. The Barnes and Noble staff however, they can use/receive training from her. In the past, I have let it slide that the staff are very rude and condescending when speaking with customers. Today, 26 April 2014; I walk in and another customer walks out (time was 1115 or so) and the alarm goes off. I turned to look at the cashier (Alan) to see if he was going to go after the man that exited and no response. So, I continued on to the Cafe area and eventually found my way to the "bar stool" area. As I am trying to get situated, Alan comes up and asks to look into my bag (my laptop, NOOK, and other study materials) and states that he wanted me to empty it out so that he can make the determination on what was causing their alarm to go off! I started to take things out and trying to joke around, but he continued to want me to basically empty out my bag (14 pockets-organizer). I kindly informed him that I had just walked in and that he was embarrassingly placing me in a spot (there were about 25 people at the cafe alone). And yet, he still wanted to see what in my bag was causing the alarm to go off. I told him that I wanted his manager (Christine-MOD); whom I met up at the cash register section. No apology from either one of them, rather- she too wanted to look into my bag! Suffice it to say, I am livid by now; there are about a dozen people watching this interaction. I ask to get the store information and their information to file a complaint- the customer service on the the other has stated that the Main Manager will get back with me on Monday (28 April 2014). I will write again to let everyone to know what comes of that conversation. Offended and embarrassed! Melody
JO
Josephine Thornton
I ordered a book online to be held at the front so I could easily pick it up and they were fantastic about it. The shopping season is kicking into gear but they realized I was waiting with nothing in my hands and a fellow called me up out of the line right away. They rang me up and whoosh, right out the door. Thats a really cool service, to order it online and they hold it for you. Brilliant and quick, it usually takes me at least thirty minutes to find a book and pay. This was maybe all of five minutes. A really cool option for shopping.
NA
Nadia Huff
Went in looking to see if they had any LGBT books while not expecting much. All they had was a tiny section for LGBT sexuality that was filled with one book about graphic design and one book that was a photographic guide to heterosexual sex. Why even have the section if its just going to be used to insult LGBT customers.
MI
MiAsia Peace
I am a temporary employee & Ive never worked with such a friendly & dedicated team of people. We strive for customer satisfaction and always looking for ways to be better. Im 8 months pregnant and I look forward to getting up & going in to work. Thats the type of work place it is.
CH
Chris Hodge
Great place but too small. Wish they had revonated when they made FYE smaller instead of that beauty store being so big. Also glad they have what Im looking for whenever a new release comes out or something I might have missed.
AR
Ariel Arches
Love the books. Like the environment, the coffee shop, people quietly conversing, flipping pages, teaching, sharing. Theres a sense serene activities running about in this place. Love the books!
KI
Kina Y
Can take a while to find some help but when you do, the B&N folks are so nice ans go above and beyond to help their guests! Love this particular B&N for their service!!
NI
Nick l
I like this B&N over the others in the area just for the selection of Pop Culture items. The Coffee shop is usually quick and great place to sit and read or sturdy.
BR
Brittany Hoffman
Good selection but very minimal seating in the shelves. The only real seating is in the café and they were burning something for the whole 40 minutes we were there!
FR
Frances Anne Brown
great gathering place to experience feel of hardback books. Friendly atmosphere for reading, studying and enjoying a great cup of favorite beverage with friends.
DA
Dakota Perry
The atmosphere is always very welcoming, the employees are SUPER helpful, and the selection, as with all other Barnes and Nobles, is very good.
CO
Cody Phelps
A very nice book store with a good cafe inside. Fairly good sized magazine selection and nice layout. Friendly staff and large childrens area.
DE
Desirae Tate
Its a nice place to read and relax, but its a shame the store is so expensive compared to B&Ns online pricing.
CH
Chris Sympson
I had a good experience with the staff, they helped me find what I was looking for and were very friendly
MA
Marcia Nottingham
I went to Barnes and Noble and went shopping for a Bible for my nook and they helped me out very much.
RU
Ruben
The coffee store inside of here is really good, they always cary AP review books and SAT prep books.
DA
Daniel
Staff was a little snappy when asked the location of some books, like I should have already known.
AN
Anne Franklin
Absolutely best place to find anything ever printed...nice cafe... could spend entire day there...
MA
Matt Barnes
Always pleasant customer service. Cafe is a nice place to sit and chat with friends, read, etc...
BR
Brian Guinn
Its an amazing retreat from the rush of a mall. Come in get coffee, relax with the friendly staff
FE
Felecia Jones
Clean, quiet, and well-stocked. A nice little location with a Starbucks café inside.
SH
Shadad Hamidu Musah
Nice place to buy books and also enjoy a cup of Starbucks coffee and read magazines.
NI
Nicole Myers
Love the Cafe at Barnes and Noble! Best sandwiches and of course awesome coffee!
GO
going gree
The bookstore itself is ok but the restrooms are outdated and fixtures are old.
MA
Matthew Phelps
Knowledgable staff--exactly the reason brick and mortar book stores still exist.
BR
Brie Flyge
Friendliest and fastest customer service in town. You cant get that online!
AL
Alexandria Lee
Love that they dont bother you. Nice place to get some time to your self.
AA
Aaron Smith
Barnes and Noble online prices are cheaper and they will not price match.
JO
Joseph Harris III
Employees there are very helpful and respectful. Great customer service.
MA
Matthew Bielinski
Great selection of books. If they dont have it theyll order it for you.
DA
Danielle Fagan
Great venue, but they were VERY slow in the cafe when I was there.
TY
Tyler Condon
I definitely prefer this location over the one at lynnhaven mall
LA
La Tanya Green
Great selection, great cafe, great store layout, great location!
IG
Ignacio Ceja
This is the first B&N I ever visited, and remains my favorite.
BR
Brett Long
Good selection of books, I can always find something I like.
AP
April Mueller
Great staff and activities for my kids. We love this place
ST
Steve Myers
Books, books, books and Starbucks. Need a book, go here.
MA
Matthew Keeler
The staff are so rude , the bathrooms are always dirty .
BO
Bobbi White
They have the books I want or ordered and sent to me
JA
Jacqueline Myers
Major bookworm. And they had everything I asked for
JO
Joe Pickard
The Starbucks inside has no power outlets anywhere.
TH
Theodor Ehrenberg
Good coffee Wi-Fi and books who could ask for more
EL
Ellie Wheaton
Quick and easy access to all needed information.
ME
Melinda Hancock
Lovely selection. Friendly and helpful staff.
CH
Christopher Kroll
A great place to find the book of your dreams.
JE
Jeff Phillips
Picked up some funko pops. Nice selection
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