Starbucks

Reviews 12

JI

Jinkani

I give this a 3-Star review as I have come here about 4/7 days a week. I gave it a 1-star prior, but decided that was based off one occurrence. So I sought a more honest review. High Points This location is busy. Almost slammed in the mornings and evenings. And on a holiday morning its bedlam. They execute well under the pressure and I havent witnessed them spill a cup, drop anything unrecoverable, or make any serious erroneous moves while fulfilling the 25+ orders they have with a line out the door and mobile orders coming in. Low Points The 3-star review is primarily for never having consistency with drinks through the mobile order. The only thing consistent about my drink is the 4 shots of espresso I get. The splash of milk, the amount of water, the amount of ice - no matter what you put - is never what it should be. I was under the impression that the lines of the cups mark certain measurements. When you pay approx. ~$5.00 on a premium coffee, youd like to think it was made to your specifications. And, unfortunately, the weight of my dollar per service versus my emotional empathy for workers doesnt tolerate a 5 dollar consumable having white mocha stuck to the bottom of my cup because it cant be stirred - apparently I paid 5 dollars to stir it myself.

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JA

Jaime Clark

This is not the 1st time I have had a bad experience at this location (first time complaining) The store is understaffed, and always busy. Today I ordered a PSL and waited almost 15-20 minutes on a mobile order, to avoid the wait in line. When I got curious at 1 point as I looked at the counter for pickups I noticed a drink with my name on it but was not what I had ordered. The hot latte was iced, and there were powder granules in my drink along with a horrible tasting coffee. As I had already waited long enough I decided just to just take the iced beverage (when I wanted a hot drink not cold) and leave. The drink was awful and was so bad that I threw it away and decided $4+ dollars in the trash was better than drinking something I didnt want. Other customers in that store were upset as the sugar/napkin area was so dirty, no napkins, and the milk/creamers were ALL EMPTY, until someone finally told a barista. When the barista filled the creamer carafes she then handed them back to the customer! Instead of placing them over there herself. WOW! Guess clients need to serve and take care of themselves.

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A

A Private User

This Starbucks is not the Target one. (Look at map) This place is AWFUL!! Do NOT bother going! The manager, Wendy, is absolutely rude. I used to go regularly and I heard from many employees that she is awful to them. Shes a bully. Its like these people have not been trained. A few were being trained by a small hispanic female, and they were doing great for a little while. But she left and now theyre being taught all the disgusting shortcuts again. A group of young adults are ALWAYS outside smoking! Not being considerate of others at all! Gina, a short asian girl, is also very rude. She always gives me the biggest attitude with a big smile on her face. My drinks are always wrong! The service is ridiculous. Honestly, the only good, kind worker there is Shannon. She is the only one who gets everything right and does not participate in the ridiculous gossip the others share with each other instead of making my drink!!

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A

A Private User

I WOULDNT even give this place a half a star for rating. The service is ok, the employees are nice when they are not conversing with each other over the latest gossip and that right there is probably why they Have NEVER gotten any of my items i ordered right!!!! A Strawberry "shake" is not that fricken hard neither is know what food you are pulling out of that little display. every time i go there i order a strawberries and cream and a small coffee cake or something of the sort, everytime they have messed up my drink and given me the wrong food item. This has happened twice..This place is HORRIBLE AND I WILL NEVER GO BACK.

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A

A Private User

Its amazing how important the service is when getting coffee. Every time we go here the staff seems like we are putting them out by coming and giving them our money. Our orders are usually messed up and we are treated even more poorly when we ask them to correct their mistakes. Im guessing that the only 5 star review on here was from the owner. Unfortunately, we shop at Target, so this location is too convenient to resist that tempting bean.

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PA

Parrish Blackwell

Almost every Saturday my son and I come here after my dry cleaning run. I get a vanilla latte and he gets a vanilla steamer, in a cute little Starbucks cup. The staff is awesome, but the patrons... everyone is so friendly! I tend to forget, mainly because of the traffic, I live in a great community. And on Saturday mornings I get to be reminded people are more than just daily delays. Thanks to Starbucks...

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A

A Private User

This place is nothing like it used to be. I remember feeling a family atmosphere where the customers and employees knew one another and it felt like more than a third place environment. Now, the staff could care less about any customer entering the building. The only employees I have found to keep that image is Monica and Jake. I truly wish they could move to another store where their talents could shine.

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AB

Abenet Geberegzabher

I ordered a tall caramel macchiato at this location. My drink tasted like it was hot milk and at other locations they make my drink perfectly, but this location messed up my drink. I tried to complain about it to the barista but he told me that I shouldve ordered a cappuccino when I asked him why there wasnt any foam or caramel. Instead of making me a new drink, he tried to add foam to a full cup of milk.

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JU

Justin Ellsworth

We have visited this Starbucks plenty of times as its close to the house. The service is always fairly consistent and they can keep the line moving... the line does get long at times thats for sure. With the release of Cold Brew, they seem to run out of that fairly quickly but that can be expected as its a hot new item. The overall layout of the store is fairly common as well.

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AN

Andy Nelson

This place just like any other Starbucks except there is very minimal seating. The drinks are pricier than other coffee shops. My family all ordered drinks and cookies. They all seemed to enjoy the drinks but I didnt think it was anything more special than the next coffee shop. Come here if you just want Starbucks. If you want something special, find another place.

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KE

Kenneth Dawson

My wife and I ordered lattes at this establishment and they were pretty bad. My mocha tasted like steamed milk and a packet of swiss miss. My wifes white mocha was even worse. They clearly dont know how to handle the espresso machine. I recommend skipping over this place and either going to the Starbucks in Fredericksburg or further north at Potomac Mills.

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TE

Terese Maust

This location is fairly busy, most of the time they make my drink correctly but do tend to short you a little when you ask for whipped cream. The older staff members that have been there FOREVER are very friendly, they know my name and drink order and usually go out of their way to be nice!

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