The UPS Store

Category:	Shipping and Mailing Service
Address:	3126 W Cary St, Richmond, VA 23221, USA
Phone:	+1 804-254-2902
Site:	theupsstorelocal.com
Rating:	3.7
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9AM–5PM Closed

Location

Photos 15

Reviews 22

Brianna

I dont ever write reviews and usually ignore bitchy employees cause I know they hate their jobs which is why they act so bitchy but this 2 second experience ticked me off and was SO unnecessary. I walked in on Friday (NOBODY was in the UPS either besides the two workers at the front, so it was not busy) with a friend who was going to be shipping off a package. I walked in with her and the guy at the front proceeded to ask me if I was with her. I shook my head no, said no, and said I didnt need help. He stared at me and then I said it again. And he rudely says to me, "Thats what I just asked." No, you asked me if I was with my friend. Im not with her, I dont need help in general. Dont get smart dude, especially when I told you up front I didnt need help the moment you spoke to me. Why would I even want to come back to this store and bring in my service, if youre gonna treat me like Im stupid when Im not even bringing any service? I think the negative reviews recently left on here, the people probably dealt with the same male as me. Hey dude, you probably hate your job, but dont get a power-trip when you work at a place like UPS. Treat anyone who walks through the door with respect, I might be overreacting but its not hard to just suck it up and do your shift and go home without being a complete dick to people who walk in. I shipped my own package off at a Fed Ex after I left there :)

Joyce Louis

Initially I was not impressed. The young man that opened the store (8:30 am) was very unenergetic/inviting. He used very little eye contact and used minimum amount of words at every opportunity. He took my item measured it and pretty much that was it. I received a call close to 3 pm to say the store did not have a box to fit the item. I asked the male on the phone if he could see if the nearest store could accomodate my item and he said he couldnt. Every thing I asked of him ..he seemed as if it was impossible and a burden. At the time of his call I was walking into my sons graduation and could not pick the item up. Long story short after graduation I called back and was fortunate enough to be connected to Heather. She was awesome. Very sweet and apologetic and she even offered to get me the nearest stores info. Then she asked if she could put me on hold and came back with a solution! She actually was able to get my packaged shipped to my customer and did it all with a "smile" in her tone! Heather you rock. I am forever greatful for your can do attitude. Somebody give her a raise!

A Private User

I had two very fragile pieces of art, and i needed them shipped across the state. I ended up using UPS because they gave me the most info, and thus more security over the whole shipping process. I felt like I got excellent customer service, adequate insurance on the package, and great shipping. Any time I have something else very serious to ship, I will be going through them again.

Christopher Washington

This isnt on the people that work there because they seem really great. This one may be on the UPS Store. The website says use hp e-print to print off your documents on the go. So I do just that, just to get to the store and the employees had never heard of the service and had no idea what to do with the code that I was given by the mobile app.

Brian Knight

Most of the UPS stores around Richmond at notorious for crummy service by ambivalent staff. There are three UPS stores closer to my house than this one, but I chose the Cary Street location for my mailbox rental because of the excellent service there. Steve is fantastic - helpful, friendly, competent. Thats all I can ask for.

Christopher Oltorik

The hours on the door say that the store opens at 8:30 every weekday... thats a lie. I waited in the lobby from 8:30 till 9 for an employee to show with a group of other customers AND a UPS delivery driver that had a route to run. All of the customers wound up leaving to go to the Grove Avenue location.

Terry Manning

Great people, management and attitude! A team of experienced individuals who will go the extra mile and "always" are customer focused. I have done business here for 8+ years and never a problem. You can count on the best service and competent assistance when you use "this" UPS Store!

Amir SHARON

Great customer service . each and everyone off the employees always helpful and greety in a way I havnt seen in any other ups store + they fast. Im coming there especially, even if I have another branch closer to where Im at ... The service is exceptional helpful.

Charles Edwards

Terrible, horrible customer service. Go to Kinkos on Broad Street and use FedEx instead. The whole experience is far more friendly and appreciative. The UPS store people look and act like thugs. FedEx is always professional.

A Private User

The owner took time from a busy Saturday evening before Christmas to call UPS corporate and authorize returning packages left on my deceased parents porch in another town. She went well above the call of duty. THANK YOU!

Alex M

I rent a mailbox there and it has been a great experience. Theyve even started to recognize me when I walk in and get my package(s) for me before I even grab the delivery slip(s) from my mailbox.

Kamila Brookshire

Its in cool location slot of lil shops and restaurants and other sidewalk restaurants !! And they do your final exams for driving improvement classes!!! I give them

Russell Carter

Just had incredibly dismissive service. I am so sorry for taking up your time with my package. I will find other means moving forward for my shipping needs

Kevin Smith

I have rented a box here and its been a pleasure. Id like to be able to get packages on Sundays, but otherwise, no complaints! The staff are fantastic.

Alan Hokanson

Excellent, quick service. Been here a few times and its always painless. Friendly staff!

hari prasad aryal

Very nice customers service I like this place . Every one is very helpful, great thanks

natalie drayton

Terrible customer service dude wasnt not really try to help to answer questions

Frederick Weber

Excellent service and the only u p s store I found that does corporate building.

Christian B

Great customer service, plus they proctor online driver improvement tests

Kirk Roberts

Everyone has always been helpful. Convenient location.