Sally Beauty

Category:	Beauty Supply Store
Address:	13019 Fair Lakes Shopping Center, Fairfax, VA 22033, USA
Phone:	+1 703-222-0950
Site:	stores.sallybeauty.com
Rating:	3.4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 6

Reviews 10

mmt yci

They have the typical Sally stuff in stock but the service is unprofessional especially in the case of this older, short, fat Hispanic female with glasses. Her name tag was hanging so low I couldnt see it clearly...it had letters M and N I think. She doesnt answer you or if she does she gives tense curt rude replies. Its amazing she is not fired by now. I bought 2 items at buy 1 get 1 free. I returned 1 an hour later because it sucked. Turned out I needed to have the other box with me even though it was a different product. I thought the codes on the receipt or just an identical box in the store would suffice but I offered to go home for the other box if necessary. I wanted to get another of the box I had at home, replacing the box I brought in. She worked it out apparently. But she sent me on my way without a partial refund on the box I was returning (you are charged for only the more expensive product). Then I asked about getting the money back. She got a little more nasty and did bunch of stuff on the computer then said I now owed her $. I asked how. She said the more expensive item was the one I was getting not the one I was returning. I silently walked over to the shelf to check and she lied or was mistaken. The more expensive one was the one I returned. I calmly said "No the one Im returning is more expensive." (shouldnt the staff with all the sales data know that?) then she said "You acting like I make the rules its the machines" Huh?? I was acting like something by merely stating fact?? I said "Im acting like Im being charged for something I shouldnt be charged for." She soon tapped on the computer some more and it showed a partial refund amount. I dont know of she is incompetent or trying to get extra $ by fooling customers.

Hannah Keyes

The staff, including the manager, couldnt help me with products because they didnt know anything about them to begin with. So I ended up getting the wrong products, which would have potentially destroyed my hair, because I trusted their word. I looked at my receipt and noticed that I was charged almost $100 more than I was supposed to. When I went back in the store to have them fix both mistakes, the employee that checked me out proclaimed in from of the store that I had been charged the correct amount and theres nothing further she could do for me. I ended up having to assist/tell the employee how to ring everything up correctly in the stores system. I received no apology, just a disrespectful attitude from her. DONT WASTE YOUR TIME AND $$ BY SHOPPING AT THIS SPECIFIC SALLY LOCATION. Youll most likely regret it.

Sami Omarshah

The lady who was on duty the day my mom and I came in was so disrespectful and when we brought our items to check out she rudely asked "Is that ALL your getting?" Like there was something wrong with the number of items we were buying? Super disappointing and aggravating

ekram aljubory

The cashier who acted as manger the old lady she was so rude and shouting on me in front of all customers because she was counting my total balance wrongly and she was wrong and cut wrong amount from my account !! And the service was so bad !!!

George Hall

they have a wide selection of products, friendly staff, prices are great, i was here looking for a professional grade hair clippers, found what i was looking for, at the same price as amazon.

Rudy Supanich

My wife will only buy her shampoo here because I guess they have some stuff thats good for hair thats died blonde. Its not cheap, but I like the way her hair looks so I guess its worth it.

j tang

Small shop. Manager had a little attitude when I tried to tell her that the cashier charged me a higher price, and not giving me the sale promotion. Staff needs more training.

Maria Bee

Very small but well-stocked store for hair and nails products. Prices are decent and it is very convenient to pop into. Has a wide range of hair dye and hair products.

Noor Auf

The manager is so rude that she kept on shouting on the customers and telling them to get out of the store for no reason!/:

Sunny Moore

So clean and bright! The store is in a perfect location they need hype!