Advance Auto Parts

Category:	Auto Parts Store
Address:	13653 Lee Jackson Memorial Hwy, Chantilly, VA 20151, USA
Phone:	+1 703-968-7078
Site:	stores.advanceautoparts.com
Rating:	3.3
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 9AM–9PM

Location

Photos 25

Reviews 11

Influential Army

I went to this location with my girlfriend today to pick up a radiator for my car. When we walked in, we were immediately greeted by Rodney and another younger looking man. I asked the younger looking gentleman to check to see if they had the part in stock and they did, according to their system. He said he would go check for it and be back soon. The young man who was helping took 20 minutes and came back and started assisting other customers without saying a word to us. I ask Rodney to see what the status was on the part and he said the commercial parts employee was checking so we waited another 5-10 minutes and nothing yet. During this entire time, I observe employees, both front and back, vaporing, listening to music and talking on their cell phones. I ask "Rodney again to check the part and he immediately became defensive saying the lady was going out of her way to find the part because it is not where it should be in the back storage and that some times their inventory doesnt update so it may not even be here. My girlfriend snapped back and commented on his poor customer service. I became frustrated immediately due to his tone and asked how a radiator would just go missing and who was in charge of their stock and shrinkage because you cant just lose a radiator. He began to stutter and said "the questions youre asking wont get you what you need. Im telling you shes going out of her way for you". I found his excuse hard to believe seeing as I have worked for Advanceautoparts several years ago and He insisted on going to another location to find the part, which I began to find suspicious and I felt like I was being inconvenienced due to lack of inventory control or possible internal stealing. In order to not cause a scene, I simply asked for his name which he refused to give out until I mentioned calling the corporate office to make a complaint which I did while in the store. I walked out with my girlfriend and went to another store where respectful and professional employees were. I believe Rodney(I dont believe thats his real name) needs to be give a progressive discipline or fired due to his lack of professionalism and I personally believe there is stealing happening within this store from the internal group.

Beth White

After watching her take her time with three previous customers, i was quite shocked that the associate who waited on me rushed through my transaction. She then told me to wait and someone would be with me to change my battery. I waited twenty minutes inside and then offered to be the last customer to get their battery replaced. Then after 30 minutes waiting outside, he finaly got to my battery. She made him come back inside to assist her when he was almost done.with my battery. So now Im still waiting. I understand that the store is busy and assumed it would take some time to get this completed. But I am a bit upset that this woman continued to rush my service and didnt even allow the young man to complete my battery install. I have been for over an hour.

Muhammad Ali

I had some issue with my car battery as it gave me hard time starting up. Someone suggested me to go to the advance autos and I called them and requested if I could stop by and check whats wrong with the battery. A guy checked the battery and said it wasnt fully charged and he was explaining all this to me that his manager came out and asked him to come in very rudely even we were discussing the things. The manager was very rude and had no sense of respect at all bother for customers and staff. I had in my mind to buy a new battery from them as well as to change oil...but that manager changed my mind and gave me time to rethink what I was planning to do i.e. to buy a battery and do oil change. Ill never ever go there nor will recommend to anyone at all.

Michelle Wheeler

Worst experience Ive ever had at a store. Cashier left with 4 people in line and said brb Im taking my smoke break. Once she came back from smoking infront of the store she gave attitude because I wasnt aware if needed both high and low bean head lights. Verbatim- "sweetie, its common sense, how would you not know that" and laughed. Maybe it is, but that is not how you talk to customers. When she gave me direction to find the lights she was rude and kept laughing. Got the lights, checked out and she yanked my card from my hand, didnt say thank you and slammed the card back down and screamed next. I will never come back to this store.

Terry Ang

This customer service here is TERRIBLE! I completed an online order today once i get to the store the worker Joe.M RUDE! I politely asked if he could replace the battery for me and he said he wouldnt be able to until two hours...TWO HOURS really?!? Batteries are a fungible commodity, you can get them pretty much anywhere! Customer service training needs to be done. I was late to work I had to do all the work myself which is fine however if you arent going to do your job at least have good customer service. This place is terrible! Another thing to add after his "TWO HOUR" comment he goes out and helps someone else.

Dzung Tran

I like to make purchases online where I can apply coupons, then pick it up at the store. The other day, I showed up to pick up an order I made 2 days earlier. Theyre supposed to have my order ready for pick up when I show up, but that didnt happen. I stood there like I usually did waiting for them to get the parts. This time, the parts were out, so they suggested I just cancel the entire order. Well, if they actually assembled my order at the time I made the purchase 2 days earlier, this wouldnt have happened. I was in Rt 50s traffic for half an hour for nothing. Im going to the one in Centreville now.

Mike Ulderich

Didnt buy any parts here but the customer service was great...wish I got the gentlemans name, but they read the codes on my car, and gave me some quality advice on how to go about fixing the problem...I buy parts pretty frequently for our Intrepid (anyone who owns one knows how frequently Im talking about), and Ill be going here from now on.

Ivy Cantu

Ive been to this location several times and the service has always been wonderful! I dont know much about cars but all the employees are quick to help and do their due diligence in assuring Im making the right purchase no matter how busy they may be. Keep up the good work!!

Debbie Sanchez

Fenomenal service!! I just bought a car and 30min from closing he came out and took a look at my car to see if I needed any extra fluids. The gentlemen took his time and cared about the car as much as I did. Love the experience!!! ❤️❤️❤️

Jimmy Bennett

Was told that dumping out my used motor oil wasnt required and that I should rather just throw it all away. Please, dispose of your oil properly and do not listen to these idiots, they work at an auto parts store for a reason.

Shawn Jackson

The customer service I received from a gentleman named Brian was great plus I had no clue what the parts where called I needed, and they made sure I found what I needed for my car.