Cold Stone Creamery

Category:	Ice Cream Shop
Address:	5705 Burke Centre Pkwy, Burke, VA 22015, USA
Phone:	+1 703-250-3002
Site:	coldstonecreamery.com
Rating:	3.9
Working:	12–9:30PM 12–9:30PM 12–9:30PM 12–9:30PM 12–10PM 12–10PM 12–9:30PM

Location

Photos 16

Reviews 18

Christina Holloway

I went in a week before my daughters third birthday and asked for a small rectangle cake that had yellow cake with sweet cream icing and fudge mix in. I specified we would pick up the cake on Saturday, May 20 at 12 pm. I asked for a copy of the order form, but was told I didnt need one. I almost didnt get a receipt either. Fast forward one week later and my husband goes to pick up the cake on the specified date at the specified time and was told its not ready. The order was written for Sunday, May 21 to be picked up at 12 pm. Also, it was for a yellow cake with strawberry icing. I was pissed when he called me to deliver the news. In our family, having a birthday cake is a big deal. I called the store and asked to speak to the owner. I explained the situation to her and said I was upset and needed to know what she would do to fix it. Essentially she told me it was my fault for giving the wrong day and wrong ice cream flavor, that her worker was a responsible girl and wouldnt mess it up. Im like, how would I mess up the date when its the day after I gave birth to this child??? She said they get 1000s of orders of cake and never gets one complaint. I said thats not going to work. She should refund me the money for the cake and deliver it to me. She told me my options were to come pick it up at 2:30 pm, a half hour prior to the party starting, or to cancel the order and not have a cake. I went off saying her store had less than three stars in reviews on Yelp, and I went out on a limb to go to that store and I did everything I was supposed to to ensure the order was correct. At that point she handed the phone over to another employee saying she couldnt talk to me. I explicitly asked for the owner to get back on the phone as I felt the store messed up big time and she needed to own that and come to a resolution with me, a livid customer. She then brought up that the girl called me during the week to ensure the order was still to be bought. When the girl called, she said, "Im making sure youre still going to get your cake this weekend." I said yes, Im picking it up Saturday at 12 pm, and that was the end of that conversation. So, yes, I acknowledge that happened and that was great on their part. What the resolution finally came to was that she would take a cake out of the freezer, write a generic message on it and deliver it to my house. She also refunded me $4 for the mix-in since the cake in the freezer didnt have that. At that point I was primarily focused on the timing and trying to ensure we were ready for the party and to greet our family and guests with a cake, so I agreed to that. I realize my terrible experience may not change your mind about going there, but what I would like to pass along is that if you do go, ensure you get a copy of the order form and are very explicit with your directions. Theyll probably mess it up and blame it on you, but hey - cant say you werent warned. :)

Ron Mecredy

Always friendly and quick with service. Great variety of ice cream creations. Plenty of parking and several shops including grocery, Thai, massage and coffee. Seating for about 15 and there is a bathroom. I usually tip so I can hear a new ice cream song.

S M

Im a HUGE fan of cold stone ice cream so take this review for what it is - biased from a cold stone ice cream lover! This location in particular: its great, friendly staff but then again, Ive never been to a cold stone that i didnt love :)

Joan McDonald

My friend has food allergies. This franchise did not clean the stones ice cream is mixed on between orders. Otherwise, this is typical Cold Stone franchise.

Ron Counts

Ordered a hot stone. My brownie was cold, and when I told the person who made she only offere an apology and would not remake it with a warm brownie.

A Private User

Its sooooooooooooooooooooooooo good thats 26 os for 1000 time the flavor

A Private User

The smoothies and shakes are the best! services as well, overall great!

Francis L.

The ice cream is good but when its busy the wait can be ridiculous.

James Hilliard

Gotta have it! Good ice cream and its rarely ever too busy

Evan Courter

i love the ice cream here i eat there when ever i can