LensCrafters

Category:	Eye Care Center
Address:	155 Dorset St, South Burlington, VT 05403, USA
Phone:	+1 802-658-7436
Site:	local.lenscrafters.com
Rating:	4.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 4

Reviews 9

Stephanie Bruno

Went there yesterday to get my glasses. I had my four hear old daughter with me. I was approached right away by a young woman with a red shirt (wish I could remember her name). She apologized right away that they were so busy but offered me a tray to put my choices of frame in. The staff were extremely patient assisting me while my daughter (who needed a nap) was... well being a kid. I was stuck between two Coach frames and Deb (the sales person) was very kind and honest. She even got my daughter her own chair to sit in. Joya also helped as well and gave my daughter a tissue for her nose. I loved how thoughtful they were. Then Deb said they would have my glasses ready in 1 hour. In the end I came back and saw the optometrist and I was pleased with the honesty and clarity. Im very pleased with my experience. Though they were busy, they were costantly communicating and made me feel like their first priority. I will return again. Thanks to all the staff!

Carolyn

The service and expertise here is unmatched. With new prescription in hand, I was greeted immediately at the door, encouraged to browse frames, and every option was explained in detail. I was given discounts I didnt even know were available. My glasses and sunglasses were made within a few days, and fitted with the latest technology. The best part about this experience was the staff. Alexis was amazing with her technical skill as well as keeping a full house of customers attended. She is very professional, shows her wide range of expertise easily, and covers every option. Other staff members are very friendly and accommodating, as well.

Chris Barrett

I would give them 5 Star but there customer service is terrible over 2 weeks and counting I emailed them about a problem I had at this lanscrafters and I have not received a message back from them and I have emailed them multiple times and nothing. That is why I am give 1 stars because there is no negative stars. I dont like writing bad reviews but customer service need improvement. They are professionals and they are great but trying to get answer from a email that I have sent multiple times. The review may change but I guess wait and see.

Megan Sims

I received incredible customer service from Alan when I called today to obtain some information from when I was a patient in 2013 (when the location was a Pearle Vision). Alan went above and beyond by leaving the store and hunting down my written records in a storage area. Although my information was too out of date for him to help me, he called me back and explained the situation, which I really appreciate.

Sean F

I went in intending to pay for my glasses repair and was shocked that they said they did the repairs at no cost. I donated to a fund that helped people who need glasses instead. Everyone was very friendly and seemed overall in a good mood. Next time I need glasses instead shopping at lenscrafters because of their good service!

陈奕

I strongly recommend this store. They are professional and really care about your feeling. They are not that kind of salesmen only push you to pay the money. At the first time I picked one frame that I wanted, but they said that one may have some problem with my prescription. I feel so good they didnt cheated me!

TheSkiNation

Celia was amazing! The model of customer service. I just stopped in to see if she could fix my glasses (screw fell out) and she went above and beyond the call of duty for service they dont even charge for. All during a busy day when it would have been so easy to shuffle me out the door. THANKS SO MUCH!

Ashley Whitehouse

The doctor and receptionist at LensCrafters were professional, kind, courteous and happy to answer any and all questions. They even took my insurance. The doctor was great. Cant remember his name. Would definitely highly recommend, they are my favorite eye care provider.

TinKatt

Eye exam only Dr. Martell: very satisfying,thorough, prompt,friendly Desk:no smiles,cold Cost:exam+service=best than others in mall that I used.