Costco Wholesale

Reviews 3

MA

Matthew Thompson

So first I would like to state, I gave costco a serious chance. In the past I didnt get a membership because of their limits on the types of credit cards you could use, & when I found out they allowed visa cards it convinced me to get a membership. I signed up for an executive membership at American Fork store the beginning of november, and had the membership for a few days shy of a month. Id also like to state that the membership people at the AF store where top notch nice people, but thats basically where my good experience with orem/american fork end. I canceled my membership & got a refund on it today at AF today, which they handled with the same quality service that convinced me to sign up in the first place. Myself & my girlfriend shared my membership & I got her a card because she worked right by the AF store, so the convenience for gas & picking up things on her lunch break was nice. Prices are comparable to sams club, same with gas. But the thing that pushed me to cancel? Some of the worst customer service & bad attitudes Ive ever seen at a retail establishment. At the orem store I stopped in there at least 5 or 6 times throughout the month & had cashiers, door greeters & the membership services employees be snide, rude, or downright insulting to me. My girlfriend was given the run around about an eye exam & misinformed twice, causing her to have to go in 3 seperate times just to find out when/how to go about getting one(this was at the AF store, not the Orem store). My own personal expierence was as follows. -Asking cashiers/employees simple questions about returns or where to find something & getting snide/condescending answers as if I was an idiot for asking -The door entrance lady giving a very unpleasant attitude just when I asked her where I might locate certain items(once again, new membership, learning the store layout, this is basic customer service people). - And the last one for me, which made me decide to cancel the membership, was when I went to membership services at the orem store, after opening on last saturday. I wanted to clarify if my girlfriends card/purchases would also count towards our 2% cash back for the executive membership. The people behind the counter continued to have a conversation till i had to audibley get their attention, even though no one else was present. They acted like I was wasting their time, & when they clarified that yes, my girlfriends card would count, but if the card canceled that all purchases she made would not count, SO I SHOULD NOT BREAK UP WITH HER UNTIL AFTER ID GOT MY MEMBERSHIP AWARD. This was the single most horrifying thing Ive ever heard someone in retail say to me for any reason. Ive been treated badly, & I can chalk up many things to people not being thrilled with working retail, or the holiday season approaching, or just having a bad day. I dont require much. But Ive lost track of the numbers of red flags I encountered in just a single month of having this membership, & after that one as much as I love how costco treats its employees, I cant stomach walking into the place. I am moving to vegas in the next few years, so I may give costco another shot then, but I would steer clear of the ones here in utah valley as they obviously need to do some training in basic attitude & how to treat their customers. Overall a very disappointing experience.

ME

Meghan L

Costco really has a horrible customer service model. Just b/c you over pay adults to do a teenagerss job does not automatically equal good customer service. On countless occasions I have been blown away with the inability of employees to do their job and provide good customer service. At this location the chumminess of coworkers is higher priority than being friendly to customers. The stupid membership card is outdated....they have an employee dedicated to checking the cards before entering the store (usually the employee cant even be bothered to smile at customers that PAY to shop there), checking cards is also inconsistent (some days they dont care, usually I pull it out and no one looks at me, and then on the random visit I dont pull out the card...the greeter goes batshit crazy), during checkout they dedicate 1-2 employees to "up-sell" (harass) customers to the executive program which is a scam (if you dont spend the difference in membership cost, they dont notify you), and then they get mad if you dont place the membership card in a very specific manner on the conveyor belt. They now have wasted 2-3 employees on checking cards...which is lovely since the check-out queue is almost always 15mins long. Use the 3 employee headcount to open one or more checkout lines!! And please just use a digital method to verify the memberships!! ...and upsell me on your dumb membership electrically. Then the next joy is to wait in line again :) This is super awesome with kids...they do this to count the items in your cart and compare it to your receipt. I really like the criminal treatment, I feel their love for me. Prices honestly are not much better than other stores, sure they sell quality products which you can return at any time (just make sure you have 1/2 a day to wait in another line) but any store nowadays offers the same thing..... Four final reasons that pushed me off the Costco ledge 1) They sold a Christmas Wreath in their stores that had a picture of my house as the back drop (I was never consulted, one day I just saw a picture of my house on a box). 2) They dont use chip readers with their credit cards, poor decision for a large retailer. 3) When I was at the Service Desk, employees were making poor taste religious jokes (I am not religious however you should never disrespect another religion, especially at work while wearing a company shirt). 4) The lack of employee care caused a young child to fall out of a shopping cart and get seriously injured.

DI

Dive Rightin

1. The pharmacy made me wait for 45 minutes before letting me know that they did not carry the medication. They made me wait another 15 minutes to inform me that other Costco branches dont carry it too. They simply did not bother to text or call me about it, beforehand. I guess they made me loiter in their store so that I can buy more of their stuff. 2. At the register, I used my debit card instead of the Costco credit card. I pressed No, when it asked whether I wanted any cash. The cashier kept asking me again and again, whether I pressed Yes! Why? Cant he see it on his screen? On a related topic, how many of the Costco customers read the small print on the purchase APR and the way they calculate the interest in the Costco credit card? Does anyone bother to question why they stopped accepting the American Express card? 3. On the way out, the gate receipt checker gave one look at my brown skin and then right away started Pawing through my items without bothering to ask my permission. She did not do that for the other customers, who were standing before me. I agreed for receipt check in my contract but did not agree to be treated differently. Does the Costco not realize that once the customer pays for the items, then the items are no longer shop merchandise and that they are customers personal items. Dont you need a probable cause to physically go through other people stuff? No, the probable cause is not the skin color. Anyway, after a while, she declared that I had one item more in the cart than I was billed for. We counted again. This time, she admitted that she made a mistake by counting the same item twice and let me go. If you are going to go through your customers stuff, at least try to be consistent about it. Follow the same procedure for everyone. Paw through everyones stuff. Is it too much to ask that the paying customer be treated with dignity? Why are we suffering this slight every time we shop at Costco? Why do we have to prove our innocence by showing a silly receipt? The items are packed into the cart by Costco staff and there is no way a customer can go without paying through the check-out register lines. Unused check-out registers are blocked with cart and boxes. How can a customer steal? Why are they hassling the paying customers and treating them as guilty until proven innocent? Why are we letting go of our rights and dignity, bit by bit, everyday?