FedEx Office Print & Ship Center

Category:	Print Shop
Address:	521 W 500 S, Bountiful, UT 84010, USA
Phone:	+1 801-294-0656
Site:	local.fedex.com
Rating:	3.5
Working:	7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 7:30AM–9PM 8AM–6PM Closed

Location

Photos 15

Reviews 17

Katie Ika

I was there only to print something out and was with my daughter. There was only one worker and so I waited in line to pay for some white-out. I did have to wait a while because he was busy helping the customer in front of me which I was ok to wait but my 2 year old kept running around and behind the counter so I started to get impatient. When he finally finished helping the person in front of me I was relieved but he quickly walked away from spot where I was waiting and went to help a guy (white male) that came in after me. You would think that this other customer would say "oh she was here first", but he didnt. When he finally decided to help me I asked him why he just completely overlooked me and helped someone else before me and he couldnt say anything. I felt like he was just being racist. I told him that it was funny that everyone else in the store saw me and my 2 year old running around so he didnt have an excuse of not seeing me because for a good 5 mins I was the only other customer in there besides the one he was helping. I work in customer service myself so I have to give great service to every guest and part of that is acknowledging the next person in line that I know they are there and Im not ignoring them. I was just surprised that this place allows customers to be mistreated like this.

Sloan Collins

I have been to this FedEx several times to print items for personal and work use. Today I had a horrible experience, felt overcharged and will never come back. I walked in with a file that I needed to have 2 printed to a page. My file actually was sized too big so I needed it resized. Kory (I believe he was the manager on duty) told me it was a $5 charge. I agreeed because I thought it would be a difficult fix. He opened PhotoShop clicked resize, entered my preferred measurements. That was it. They were charging me $5 for 2 clicks in a program. When I asked him if he could waive it since it was a lot simpler than I thought. He immediately got defensive, told me he could lose his job (over $5) and that he would not waive it. I have done this same print several times and never been charged this before. But the way Kory treated me after I simply asked for it to be waived was uncalled for. His customer service was horrible and I refuse to return to that FedEx location because of him. He may not have lost his job for not waiving it but he has lost a customer who does several thousands of dollars of services through FedEx.

Aaron Salazar

Worst service. I went in to the location yesterday to get some things printed. All I needed was to have 12 jpgs resized and printed on 8.5x11 card stock. The person there to help me couldnt figure it out. I left and called in my order the next morning. I was told by the manager that it would cost me $5 per picture to resize. That is $60 not including my final printing price! If I had the means at home I could have had it all done, without Photoshop in 10 seconds and they claim to be printing experts. :(

A Private User

The manager is rude and freaked out when I asked for packing slips cause they were out and lectured me to call fed ex for supplies cause i asked for four packing slips and he lectured me that they can only give out two because they are limited and then hovers over you like a Nazi. I hate going there and have sent other for me cause of this rude manager that hovers over his staff and customers.

T Clark

This office is only interested in trying to upcharge and upsell by telling customers that their items need to be repackaged by them in their pricey boxes. We ship thousands of items a year and have never seen these shady, dishonest, unprofessional tactics at any other office. Go to any other location they will take better care of you.

Patrick Milligan

Not really sure why other people seem to have a bad experience here. Perhaps some customers think too highly of themselves? I have never been treated with anything other than respect at this establishment. Very helpful staff, and I was able to get exactly what I wanted at a reasonable price.

Todd Stout

I have been doing business with Cory and his team for over two years now and have received the best customer service day in and day out. I would recommend this location of FedEx Office to ANYONE!

younoninja

Id give 0 stars if I could! They charged me $5 just to print 9 to a page instead of one!!!! The most outrageous charge ever! Never going to FedEx again!

Ever Hernández

The worts, FedEx is the worts....they spend 4 days "In Transit" on Noth Salt Lake to get to Magna and I still havent received my item.....

John Adams

I was so impressed with the help I received at this location. They were friendly and efficient! Kory was the Best!

ken isaac

The Saturday hours are great when all the other copy stores have closed for the day.

Joe Dampt

Super helpful employee helped me package my stuff and get it shipped. Ill be back!

Eries Cornelius

The rates on shipping are really low, and the delivery time is fast!

cadence pineda

Great service, great people and great prices!