Firestone Complete Auto Care

Category:	Tire Shop
Address:	760 I-30 Frontage Rd, Rockwall, TX 75087, USA
Phone:	+1 972-961-7950
Site:	firestonecompleteautocare.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 50

Reviews 9

won park

It is not matter to me anymore however I hope my information will help you. I used to go there to replace oil and tire. One day I replace oil and they offered me lifetime wheel aliment. It was good deal so I took it. That was my mistake. About 2 months after they did aliment my front tire peeled out only outside. Usually Germans car front tire warn out outside faster than inside but it was Lexus. I though simple fix that replace to new tire and aliment again because I got lifetime aliment. Also I never had problem with them so I replaced all 4 tires and did aliment. A few months later I heard loud tire noise so they did aliment again. A few day later I heard some knock noise from front wheel while I was driving and felt like steering wheel was loose and hard and made loud tire noise again. I asked them check it again and they told me suspension need to be replace. I planed to go Lexus dealer to do recall at the time so I went to Park Place and ask them about it. They told me aliment was bad and a bolt that adjust aliment was missing. Also they told me the bolt can not be fall by itself and someone must touched it to do aliment. I called Firestone at the Park Place asked them what happen they told me the technician who checked my car last time said aliment was fine so he did not touched it and suspension was bad. Really? Aliment at the Park Place I could not hear any tire noise and steering wheel worked fine.

Courtney Cook

Called inquiring on elderly neighbors vehicle being diagnosed for the park brake light staying on. Bradley (service manager) answered phone on 9/10/17 tells me that they do a free complete brake inspection. I told him that I checked the e-brake pressure switch, changed all the brakes, checked/drained brake fluid & replaced & specifically emphasized that the light was still on and did their free inspection include that. Was told "YES". Alvin (store manager) said "it will be $79 to pick up the vehicle regardless of what Bradley told you because this is my store & what I say goes" also referred to me as "listen DUDE" & a "lier". I asked for his area/regional managers info & he replied "you are not going to speak to him. Im who you are dealing with" We will NEVER use this location as long as it is managed by this arrogant prick. Just your typical mechanic shop taking advantage of the elderly, women & people in general.

Dave Luce

Decided to try Firestone Wide Oval high performance tires on my Vette instead of the Goodyear F1 Supercar tires that are OEM. The Firestone Wide Ovals are great! Definitely quieter and a smooth ride. The tires are 5 Star. Service? Not so much.... I asked to have the brakes checked and was told I needed new brake pads and rotors on the front. I agreed to have them replaced and waited. When they arrived, I was told the rotors were the wrong ones. So I made an appointment for the next Saturday and they were going to order the correct rotors. When I arrived for the appointment I was told that the rotors had come in but were erroneously returned to the distributor. So they ordered new rotors and I waited. And waited.... Three hours later and the parts had still not arrived so I left. Its a 64 mile drive each way and I wont be back.

asia turner

My experience started off great. Everyone was nice and friendly. However I came in to get two new tires and when I left my car started to shake so I pulled over and thats when I noticed that they didnt securely put back on the bolts to my tire. I was unable to drive back up there so I called to see if they could send someone to my location to fix it I was put on hold for seven minutes. Finally when they answered they sent someone out and he secured the tire. I was terrified about the whole situation they did apologize about the situation. But when I called I felt as if they didnt really care that I could have been really hurt. With that being said I will not be revising any other Firestone locations.

Bob Thorman

Its been months since the Firestone "Care" team contacted me about the incident described below. Still no contact from local management. Just goes to show you how much (or very little) they care. Need negative stars. Check out the photos I added of my lower swing arms. Nuts gone bolts almost out. This Firestone has become a worthless high volume repair ripoff. One guy told me that my rear brake caliber needed replacing because it was causing the car to pull when breaking. Wut? Highschool level mechanics at best. They emailed me in response to this review and opened up an incident with the local management. I havent heard from the since. Not even an email from the local manager. Ha!

Marc Customer

I really want to give 5 stars, however: When they diagnose your cars problem, then tell you a price to fix, why isnt that the price you end up paying? I get a call with a quote ($1000), then go to pick up my vehicle, THEN they tell me Oh, we ran the diagnosis and THEN fixed it, so its the $1000 PLUS the fee for diagnosis. Seriously???? Customer service = value perception. If Im spending $1000, throw in the $89 diagnostic exam for free!!!! Are you kidding me??? Im seriously glad you got 1 of the 5 CMT in the country, but earn my repeat business by making me feel like you honor and value my business. I think you more than covered the spread.....

Alexis Gonzalez

Ok, so went here to get my brakes fixed...i got charged $1500. Brakes were fine for like 2 weeks. Went to get my brakes checked again at an actual dealership and they said my brakes were completely messed up, the pads put on backwards, brake fluid was leaking all over the place. Basically the people working at this firestone are idiots. Luckily the workers at southwest Kia in Rockwall were really sympathetic and cut me a break to fix them properly. Still had to pay an additional $120. Had to get the brake fluid completely flushed out and pads put on correctly. Last time I go to firestone.

Angie Griffin

I decided after I received such great service at another location Id rate this location simply because I had to go to another location because this one here in Rockwall never seems to have the time to do an oil change even if you arrive 5 hours before closing. After about the third time of being turned away I found a location near my business. WOW...what a difference in customer service! The guys at the Spring Valley location were more than happy to assist. Firestone either needs to open another location in Rockwall, hire more employees or train their staff better.

Melissa Koonce

Ive been coming to the Rockwall location for quite some time. Theyre honest, transparent and go the extra mile. Today I had a routine oil change to find my gasket needed to be replaced (never do I get my car back with a long laundry list of things needed which is why I keep coming as well). Not only did they replace my gasket at a great cost, they replaced my spark plugs at No Charge since they were already in the engine where they needed to be.... thats a huge savings. I wont take my car w 100k miles anywhere else!