Sears Hometown Store

Category:	Appliance Store
Address:	114 I-35BL, New Braunfels, TX 78130, USA
Phone:	+1 830-625-8511
Site:	searshometownstores.com
Rating:	3.2
Working:	9AM–4PM 10AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9AM–6PM 12–5PM

Location

Photos 26

Reviews 11

Austin Francis

Do not shop at this store! I have been to and worked at several Sears stores and this is by far the worst I have ever dealt with. For starters, half of the employees there have no idea what they are talking about. They constantly sell customers the wrong product and cause all kinds of complications when ordering a product. Secondly, the owner doesnt seem to care about his customers. When he unloads your products off of the truck, he doesnt use a loading dock or a lift. He has a rickety wooden ramp that he rolls the appliances etc down. Then he puts them not in a warehouse or stockroom but storage pods. The temperature in those pods gets up to 120-130 degrees in the summertime, which can cause damage to certain appliances, mainly washing machines and dishwashers, because the heat in the pods and the water that remains in the appliances can cause mildew inside the appliance. The products are just stacked haphazardly on top of one another in these storage containers. The delivery team almost always dents or scratches the appliances when they deliver them. So to sum it all up, if youre wanting scratch and dent appliances, this is the place for you. But if youre wanting a brand new appliance, Id advise you to stay away. - Former Employee

Ben Miedema

Since the time Sears is under new ownership, vast improvements have been made in customer service, product selection, product knowledge, and over all integrity of the operation. Sears Quality, service, and warranties are back. My wife and I bought a refrigerator. We created a new account, picked out the refrigerator of my wifes choice and had the new refrigerator delivered, installed, and the old refrigerator hauled away within 24 hours. Service was excellent,.

olivia

I called to get a price check on an item and an employee by the name of "Nathan" who answered was very rude wouldnt let me talk and quickly escalated the conversation when I asked to speak to a manager, he hung up on me, not once but twice. Horrible customer service, no wonder they get no business in there.

Leo Stavinoha Jr.

Terrible customer service. Wound up cancelling order because after 7 or 8 calls I only got 2 callbacks. I wish I could say differently, Sears products are great but bad customer service ruined it for me.

Dan House

The new owner has really improved staff service . It is small enough to get personalized service, yet can still provide big box store variety, best of both worlds. My goto store for its convenience.

Britt Bousman

The business hours as posted on the web are not accurate; I drove 30 miles to pickup an item and the store was closed and the person inside would not come to the door. VERY POOR CUSTOMER SERVICE.

Patricia Richardson

Excellent experience working with LaTrice. She was very professional and took the time to listen to what we really needed.

Gordon Koenig

Had just what I was looking for, quick and easy in and out. Matched their online pricing without even having to be asked.

Lori Hughes

Couldnt shop due to Google hours posted incorrectly. Now M-F 9:30 to 6:30.

Ed Fisher

Really helpfull people

Bruce Mcleister

Wonderful