Freedom PowerSports Hurst

Reviews 3

GR

Gregory LaGrange

Okay, bought a new bike yesterday from them. FZ 07. This was after looking at several dealers websites, even for different brands because even though an FZ 07 was always my 1st choice, its still good to see what other people have. Read a lot of the reviews, good ones and bad, of Freedom Hurst, Arlington Power Sports, and Lonestar Yamaha. Ended getting it from Freedom, and Im happy with it. I first approached Lonestar several months prior mainly because it would be a little easier to get the bike, based on location, if I did buy one from them. So that was really in their favor. Was also considering buying used models. Had contacted Lonestar thru email initially, and she responded back with the price for a new model and also a used one they had with a little over 1,000 miles on it. More recently, Arlington had a used FZ 07, also with about 1,000 miles on it, discounted $500 off msrp that quickly sold. Sent text to Lonestar as she said I could, if shed be willing to lower msrp $500 on another used FZ 07 with about 1,000 that she only had $225 off. Never got a response back, which is perfectly fine. Whether she forgot, or just didnt like the offer, hey, thats how it goes sometimes. Went to Freedom, the price they offered on a new FZ, without asking for anything, was lower than what Lonestar was offering. Looked around the showroom while waiting to get stuff ready, saw that many of the prices are good. Anybody looking for GSX750-S, go check them out. Based on my trip their, yes, what you read about Danny (good stuff that is :) ) is accurate . There might be people somewhere who are getting bikes at a better price than I got, but all I can say is I felt he gave me a good deal on mine because I got it for better than I expected based on other local dealerships. Im not worried about anybody else, Im good with what I got. Also, Richard Cremo, give him a nod for good service also. I think he sensed I was getting concerned with what time I got out of there by how fast he was talking :) when finalizing everything. Which I was, because I had to go to work afterwards and it did take longer than I expected. But all is good. Told about all the extra plans and warranties they had, but didnt try to convince me about anything. Told me what they had, what they would do, and didnt push things that I didnt want. I thought about the negative reviews theyve had, most seen to be regarding the service dept or people coming across as not caring about helping you. Cant say anything about the service dept obviously, and I realize that everybodys happy when youre buying a bike compared to buying other stuff. (Although after seeing how much Yamalube cost, they might get happy as if youre buying a bike. Good thing a bike only takes a few quarts.) But anyway, the place has a casual atmosphere. Did I get greeted as soon as I walked in the door, no. But as soon as you walk in, theres nothing but bikes there. All the desks are in the middle or to the sides. And theres people talking to other people or doing whatever they do. But I did get greeted as soon as I approached somebody at one of the desks. Told them I was there to see Danny, they pointed him out. Easy and simple. Some people do want a more employee hand book greet the customer as soon as they walk in. But those places also tend to keep asking if you need anything if youre just looking at stuff. Makes people feel like theyre being watched or the store is getting tired of you looking at stuff and not buying anything. There, I looked around at other bikes, helmets, etc... I was asked if I needed help. But once I said I was just looking around, it was just let me know if I needed anything. Youre free to roam. Take as long as you want. About the apparel. I did notice that regarding sizes, they do seem to have more XL, XXL than more common M and L. Whether that means theyre good at selling a lot of jackets or theyre slow at getting more sizes in, I cant tell you. Just something I noticed. In conclusion, if youre going to buy one of the brands they carry, go check them out.

CH

Chris Noblett

I would never do business with this place. My uncle just purchased a bike from here yesterday. He took me along for help because I am good with numbers and negotiating. He bought a brand new FZ-07 with a Akrapovic exhaust and power commander already installed on it. Bike is 6990 MSRP and exhaust/tune was $1800 (but the same things can be bought for $1100 online). Out the door they wanted him to pay $10537 which was ridiculous. He asked for my help and we eventually negotiated $9500 OTD, still too much IMO but he was happy with it. After all of this they made us stand around for 2 HOURS waiting on financing. It was the end of the day and only the finance manger was left so I would have had a small understanding if things had gone smooth from there. This is where it gets really bad. As usual in financing they try to really get you go buy a bunch of extra crap. My uncle wanted me in there to help him. The finance manager initially tried to get him to buy warranty and maintenance plan that added $90/month to his 3 year finance plan. My uncle was not interested in it but he was interested in the maintenance plan. So the finance manager comes at him with a payment that added $65/month for maintenance!!! It was $2500 for maintenance for a $7000 bike, 1/3 cost of total bike. My uncle looks at me and asks what I think and tell him that as little as he rides he would only be doing 1 oil change a year which would cost about $50 to do ourselves. The finance manager gets pissed off at me and tells me I am ruining his sale, this bike is my uncles not mine, and if I keep talking he is going to make me leave the office. My uncle wanted me there, asked my opinion, and needed my help. If I had been buying the bike I would have walked out of that dealer right then and there. What makes it so bad is this was the "manager" and he is trying to completely screw his customer and when you question his "prices" you get told to leave his office. No wonder we waited 2 hours for him to get 1 sale complete in front of us, no telling what he was suckering those people into buying. Finance manager immediately lowered the price to $43/month which my uncle agreed to. I understand dealerships need to make money but to try and sell someone a $7k bike for $14k (if he took their offer and plans without me negotiating down the prices) is unethical and taking advantage of people. Then for the finance manager to threaten to kick you out of his office when you question his prices is just over the top.

AR

Arturo Hinojosa

I had a very interesting experience at freedom. The work was done adequately and from what I can tell solid. However I took my 2005 GSX-R in for some recall work. It had a pretty big one regarding the frame and the front brake master cyclinder. While I knew this was going to be a long process I figured this would be a great time to see if they can quote me on replacing the tires since its already going to be in the shop. We agreed on a price on tires and was told Id get a break on the mounting and balancing since theyd have to take the tires off anyway for the recall work. Fast Forward two weeks I call myself to check on the status of my bike. They tell me should be ready to go by tomorrow I believe then Tuesday for Wednesday . I said great I will make arrangements to pick it up Saturday(Today) and was told perfect! I get a call the next day telling me that bike is ready but now I need to have my Brake lever replaced to work with the new master cyclinder and brake switch is defective and not functioning properly. I got quotes from them regarding what itd cost to have it replaced (while researching the cost myself if I were to so it myself). It was going to be around 150$ or probably 60$ for me to do it myself. They said their technician had a spare used lever that would work and thatd be 40$ cash and at least get the bike ridable again so I went with that option and that would get my bike out of the shop and was told it would be put on and be ready to go for when I picked it up. Today I went in to pick up my bike, brake lever wasnt put on yet. I had to pay full price for the mounting and balancing of my tires because, They didnt end up having to take my tires off for normal recall work. Finally I ride my bike back home to see the brake switch and how its defective and possibly order it and everything is working fine. I know everyone has bills to pay, and dealerships arent the cheapest around but I feel for the work done I should be getting premium service. I work hard for my money and I feel that the lack of proper communication between Techs and the service department/me and the service department wouldve really left a better taste in my mouth. I cant say anything bad about the work done and I am not disputing the charges it would be redundant the work is already done. I feel nickle and dimed and I cant recommend this to anyone