Category: | Tire Shop |
Address: | 1104 Rivery Blvd, Georgetown, TX 78628, USA |
Phone: | +1 512-868-4400 |
Site: | discounttire.com |
Rating: | 4.1 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed |
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Karen Thomas
First time at Discount Tire and am impressed with the vibrant high-energy atmosphere and EVERY ONE of the Discount Tire/Georgetown teams social and communications skills! We purchased 4 tires, installed while we waited, so because the sales and customer waiting areas are located in one large arena we were able to observe up close the Discount Tire teams interactions with the continuously non-stop large volume of customers, both with those in the waiting area, with customers in long lines, who were periodically (frequently) acknowledged and thanked for being at Discount Tires, as well as the team members customer interactions over their busy in-coming phone lines -all occured unfalteringly with every person regardless and it was a broad diverse humanity that arrived! Phenomena like this just doesnt happen by accident or coincidence so I am imagining Discount Tire team members must be deliberately selected because they already possessed exceptional communications skills and great social manners, and then enhanced by Discount Tires training/orientation program! I have lived in 8 states and traveled/vacationed on all of our United Stated and this is a remarkable to experience in one place performing non-stop-fast-paced with great synchronization! I actually had a great time even "waiting" in waiting area which has lots of magazines, bottled water (periodically, a team member would come around offering bottled water to waiting customers) coffee, restrooms and last but not least the wonderful ongoing hum of positive upbeat vibes! Finally, although every one of the Discount Tire team members (Martin, Garret, Eduardo and all the orhers I apologize for not naming individually) are super-stars, my favorite stand-outs were Braxton and Tomas! Those two and any of their teammates, would be perfect representations on behalf of Discount Tire in any print, internet, electronic and marketing/public relations presentation!!
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A Private User
I was not very happy when I went to discount tire. The staff was very friendly and did answer all my questions but i was disappointed because I explained to him that I just want to get the cheapest tires they have. I dont drive the car that much and didnt want to spend a lot of money. So he explained to me that i could get the cheapest ones for $75 or one grade up for $90 a piece. So I decided to think about it. Went back the next day, I got a different staff member, and he explained to me that he could give me the upgraded tire for only $80. I thought, ok well thats really nice of him so I decided to go with the midgrade tire. Well when i got the bill it was about $240. A little confused since two tires for $80 a piece plus a little extra for disposal and what not should not be $240. When I asked him about it he said he also charged me $15 a tire for warranty. He did not even ask me if i wanted the warranty and i would not have bought it so i asked him to take the warranty off and he said he couldnt because that is how he was able to charge me only $80 a tire. I felt like i was taken advantage of and I will not go back there.
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Holly Mahagan
Appointment Needed I did not get the new tires I need and will go find a place that really wants my business. We have been customers several years here and have recommended Discount Tires to several friends. We could always count on the Georgetown store to do us right. Not any more. I took off work to drop my car off and to pick it up, and it was not ready. I told the man who helped me I had to have the car by 4:30 to go to an appointment. He is it would be 1 1/2 hours to 1 3/4. At 4:35 the car was still not in the garage but it was next to go in. I knew there was no way they were going to get four new tires on my car in 10 minutes and I would be late to my appointment. The guy then said since your here make an appointment for tomorrow and we can get it done in 45 minutes. If you only take appointments then it should be clearly stated on your website and front door as you enter the store. I requested a refund. I guess my 600.00 was not enough to be put in line to get the tires put on.
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John Leatham
I have purchased dozens of tires from discount tire in the past. I needed 2 tires for my Taurus, a car we rarely drive. I asked for a flat repair and for him to check out the front tires, to see what he thought. He said they were so dangerous that he couldnt work on the rear flat unless I replace the front tires. While I know they had seen the end of there life, this seemed a little absurd. All I wanted was him to patch the rear tire and get me the Khumo tires that they didnt have in stock. Then I would replace them later. He kept repeating that the tires are unsafe. He was trying to scare me into other tires I didnt want. He repeated himself like 10 times. MR. RUSSEL. I GET IT. Fix the flat order my tires. easy peasy!!!! I dont even want a "DEAL". So I left the store went home and fixed the flat myself. Its used to be a pleasure dealing withe Discount, starting to seam like more trouble than theyre worth. STAY AWAY FROM RUSSEL!!!!!!!! AT THE GEORGETOWN DISCOUNT TIRE STORE
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Camaren Pritchett
I went to DT because my car told me my tire pressure was low. When we got to the store. Tomas was the one to greet me and air up the tires. In the process he notices the my rear driver side tire was in very bad shape and should be replaced. He showed me the tire in question and listened while I explained that between bills and school supplies for my daughter I could not afford to buy a new tire. He offered to work with to get me a different tire on today at the absolute lowest price he could. I have to admit I had been worried about this tire and was ecstatic that he was able to get me a safer one for $30. With my kids in the car every week I can not tell you what a relief this was. I am extremely greatful that I visited DT and that I met Tomas, whos concern for mine and my childrens well being came before making money. I will most definitely be visiting this location any time I need my tires checked or replaced. Thank you Tomas!
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MP HANK
Alright without making this too long, these guys are great. Called told them what I needed and they got my tires in the same day from another store. When I walked in I spoke with Jared the Manager. Hes been working there 9 years and understands great customer service. He was able to price match a set of 4 tires for my truck at a great price. We ran into a few issues bead lock rings and trying to find the special lug key that was never put back in the truck front my last visit at another shop. Needless to say we got it squared away and Jared went well outta his way to get me in and out as fast as he could. Honestly I couldnt have been treated any better and I wanted to thank Jared. He never asked me to leave anything here, but I felt compelled to show him my appreciation and wanted to let discount tire know that they have an outstanding employee. Thanks guys