Kay Jewelers

Category:	Jewelry Store
Address:	310 Cedar Sage Dr, Garland, TX 75040, USA
Phone:	+1 972-496-0424
Site:	stores.kay.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 16

Reviews 9

A Private User

I have been wanting to write a review about how sweet and helpful the assistant manager, Colleen. She has always listened to any concerns and always has a smiling face. However, I cannot rate this Kays as high as Id like just because they have one great person. My fiance and I recently upgraded to a larger engagement ring. It was bought in September and I still have not worn it. Everytime I send it in for sizing, it comes back the wrong size. When I went to pick up yesterday, it did not fit and the woman told me it was a 4 1/4. When I said that I needed a 4, another guy told me it was a 4. I had to send it out again and on the service slip, they wrote it was currently 4 1/4 and the guy said I needed to size it down a 1/4 so the service slip says to size it to a 3 3/4. I have no idea what size my ring currently is and if it will come back the right size. Although the sizing is becoming a pain, it can be fixed. One the that cannot be fixed is how much my ring has been butchered. The ring was originally an even width for the entire bottom half. Now it is extrememly thin in one spot, and the thin spot isnt even centered! I expressed my concern that my ring is way too thin and may become painful. The lady insisted that when sizing the ring down, it will become thicker. Anyone, with the naked eye, can easily tell that it is way thinner. It turns out that the guy helping was the manager! Although I repeated why I wasnt satisified, he pretty much told me oh well. When you spend thousands on a ring, you want what you paid for...not anything less. I am still shocked that they did nothing to fix the situation or even apologize! I usually love this Kays when working with Colleen, but these other two employees were inconsistent and did not care about their customer. I would think the manager would take care of everything to make everything right for the customer, I guess this guy was just not interested in the customer.

Adrian Bond

I came in on December 16th and ordered a ring and the sales person said that I came in just in time to get it in before Christmas. It was promised no later than the 24th. Needless to say, it didnt arrive. I had to call everyday just to find out it wasnt arriving until the 29th bc the sales person incorrectly entered my email address in their system. I was so livid but bc the order was considered an online order, I had to talk to their Customer Care Center. The representatives at the CCC were quite empathetic and accommodating. Even though my order was a special order, they were going to refund me bc they recognized the numerous errors committed by the sales person. I planned to get the refund but my wife really wanted the ring. I picked it up and it is/was nice, but the sales experience was less than to be desired. Not once did anyone apologize for their mistakes, the experience, or for my inconvenience. Even worse, the person that gave me the ring acted as if I was offending her by coming in to pick up WHAT I PAID FOR. Actually, she and the whole buying experience was deplorable! I WILL NEVER BUY FROM THESE POMPOUS A**ES EVER AGAIN! Do yourself a favor and go across the street or to Jared or order online if you have to get it from Kays. This store should be closed or converted to a pick up only store so the customer doesnt have to deal with the extreme level of inconsistency, inconsideration, and total dysfunctional aptitudes.

Celia Faulk

Husband bought both the engagement and wedding ring from Kays. Spent thousands and even opened a credit card with them. Theyll convince you with a lifetime warranty blah blah blah but their trick is the warranty is void if you dont bring them in every six months (not a day later) for inspection. Rings arent made properly so Ive had to bring back my rings 6 times in 5 years due to diamonds falling off. They will make you pay for diamond replacement though if youre a day, a week behind the 6 month inspection window. Like really? Awful customer service

Sarah Anderson

Went in to pick up online order. The women who were working were not friendly. No welcome greeting or pleasantry. When I told them I was there to pick up a ring they had curt responses. They seemed annoyed to be helping me. They also told me the wrong dates as to when I could pick my new order up. Wont go there again. I do not recommend this place!

A Private User

310 Cedar Sage Dr. Garland tx 75040 is the correct address.

Alicia Wilson

Edgar was personable and very knowledgeable.

Yolanda Espinoza

BAD DEAL!! DONT GO THERE....

Dario Martinez

Quick service and very nice

Elizabeth Pruden

Very helpful people